Schomp BMW

I was quite pleasantly surprised at the level of service offered by everyone on staff at Schomp BMW. One would expect a certain level of discern in this type of environment and I was treated with respect an offered by everyone on staff at Schomp BMW. One would expect a certain level of discern in this type of environment and I was treated with respect and sincerity from the beginning. I worked with Stephanie a few months ago to test drive a car that I did not fall in love with at the time. I re-visited the dealership on Saturday to test drive another car I saw online. I asked to work with Stephanie but she was busy with other clients at the time. I was then assisted by another gentleman until Stephanie was free, they then completed a pass off so that she could take over the sale at my request. Stephanie took the time to make sure that I was able to test drive all of the cars that I wanted at the time. Quite honestly, I had no intention to buy on this visit. I fell in love with this car during the test drive and Stephanie was kind enough to sit with me and work out the numbers to see if this would be the right purchase for me. All in all, I am thrilled with this vehicle purchase and I would not be driving it right now if it weren't for Stephanie and her calm and comfortable approach in working with me. I never felt pressured, only supported to make the best decision for myself. This is inclusive of all staff with whom I had contact. This is a welcome change to the expected high pressure salesmanship offered in the automotive sales industry and truly what does and will set you apart in the future. More

I appreciated the time Glen took at the end of my sales experience in showing me the particulars on the car. He was very thorough and went over all features in great detail. He was friendly and very help experience in showing me the particulars on the car. He was very thorough and went over all features in great detail. He was friendly and very helpful; suggested I call him at any time or come in to go over things again if necessary. More

Mike Anderson was instrumental in the following manner: Mike Anderson was instrumental in the following manner: First call - Mike walked out to the vehicle while on the phone with me and he verified spec Mike Anderson was instrumental in the following manner: First call - Mike walked out to the vehicle while on the phone with me and he verified specific details about the vehicle while providing a visual description of every flaw. I was following along on your website and the "virtual" sales call worked well. We communicated by email and phone for two days. Mike responded promptly while off the clock a few times. His communication style is professional and efficient. A level of trust was formed very quickly based on our back and forth. Mike's "relationship selling" style and his use of key phrases such as "your car" (seemingly basic tactic but effective)during discussions served to decrease any apprehension and shortened my decision time. My on site experience was equally pleasant and professional. Mike went beyond his duty to snag a bag of chips for my whiny step-daughter. He was thoughtful and wasted no time. The on site engagement took longer than I had hoped and it seems that this is simply the nature of any auto purchase. Despite this, Mike treated us as respected guests and made the experience as painless as possible. As I mentioned in a recent email to Schomp, "It's all just cars until you add a rep like Mike Anderson to the formula." There is a valuable sales lesson here for any company or rep that aspires to succeed selling anything to anyone. Respect, Access, Professionalism, Product Knowledge and Efficiency are paramount to sales success. The best product is only as great as the rep's ability to relate with the prospect. Thanks to Schomp for investing in quality staff to represent quality products. P.S. I am working in the music business now and transitioning from "traditional" corporate America but my sales background includes hiring and managing a national team of healthcare reps. I also carried a bag and closed large national deals along the way. When I see a great rep I feel obligated to speak up. More

This was by far the best experience I've had. The entire purchase process with Len was a joy. Many times when buying a vehicle, it is a "necessary evil". Not so with Len - he was enthusiastic, and extremely purchase process with Len was a joy. Many times when buying a vehicle, it is a "necessary evil". Not so with Len - he was enthusiastic, and extremely knowledgeable about a precision vehicle. The final process of walking through the vehicle and doing the paperwork was efficient and pleasurable. And the car was immaculate! More

Stephanie made us feel completely at home purchasing a vehicle. She explained Schomp's no haggle philosophy and with the price advertised I could not refuse. Overall it was a very pleasant car buying ex vehicle. She explained Schomp's no haggle philosophy and with the price advertised I could not refuse. Overall it was a very pleasant car buying experience, the best I have ever had! I will be returning for my future auto needs and telling my friends and family. More

Brian deserves an "A" rating as his attention to detail thru the entire process was exemplary. If survey gives him anything less than an "A+" it is only due to my answer to 'price' being 'good' to detail thru the entire process was exemplary. If survey gives him anything less than an "A+" it is only due to my answer to 'price' being 'good' vs. 'excellent' as I am the buyer and I always will want a better price than I received. Thank you Brian. Good job! Joe W... More

The dealership is new so it is very nice and comfortable. This was the first time that I waited for my car to be done so I enjoyed watching television and having some coffee. Steven advised that the car wo This was the first time that I waited for my car to be done so I enjoyed watching television and having some coffee. Steven advised that the car would be done in an hour and he was right on the money. I didnt know to wait any longer and was on my way. though taking your care to a dealership is in many cases frowned upon due to pricing, I enjoy the friendliness and comfort of taking my car to Schomp. More

Overall every time I have taken my car into Schomp BMW it has been a very pleasant experience. All staff in the service department is courteus and always willing to help. The only frustration I have is that has been a very pleasant experience. All staff in the service department is courteus and always willing to help. The only frustration I have is that my car has had to go in for service several times for what appears to be the same issue. Although it is different. This is just frustrating for me. Although the service advisor has been very nice throughout every situtation. More

I visited Schomp BMW on the recommendation of a of a friend whose family has been doing business with them for many years. I had done quite a bit of research on the cars I was considering and my objecti friend whose family has been doing business with them for many years. I had done quite a bit of research on the cars I was considering and my objective while shopping for a car was to test drive all of the cars that I was seriously considering. Jim Merrell was very courteous while helping me test drive several models that I was considering. After test driving a cars at Schomp, and other dealers, I found one that meet my needs and budget; it was at Schomp. Jim had taken his family for vacation and Brian Neal gave me the same level of courtesy with the final test drive and paperwork. I would recommend Schomp, Brian Neal & Jim Merrell to family because of their main objective of helping you find a car that fits your needs; not receiving a higher commission. No pressure, no gimmicks & fair price. More

Exceptional customer support and follow through. In looking at several models, we were greatly influenced by the dealer we would be working with going forward. In some instances, while we liked the ca looking at several models, we were greatly influenced by the dealer we would be working with going forward. In some instances, while we liked the cars, we wanted nothing further to do with the dealership. That was not the case with Schomp BMW and Alex Kenyon. The entire experience has been fantastic. More