Schomp BMW

I am very happy with my experience with Schomp BMW. In I am very happy with my experience with Schomp BMW. In the week that I have had to talk to other people about Schomp BMW, it seems that, that’s the r I am very happy with my experience with Schomp BMW. In the week that I have had to talk to other people about Schomp BMW, it seems that, that’s the reputation you have. I got a great price, great service and help with the coffee machine that will do way more than I can figure out. Keep it up. You are awesome. I Highly Recommend you. Paul Carlson Proud Owner of a 2009 F150 FX4 More

I described the issue in the previous survey and don't need to repeat I hope. A couple issues, the most egregious being the failure of my E46 sunroof (again), and being asked to pay $1,900 to fix it. The need to repeat I hope. A couple issues, the most egregious being the failure of my E46 sunroof (again), and being asked to pay $1,900 to fix it. The design of this is known to be a problem as many attest on the internet. I believe BMW should have fixed these as a factory recall long ago, or provide some compensation to owners. As it is now, the sunroof is shut and the motor disconnected until I can find some shop to perform this work less expensively. Secondly, and very minor, a young man at the concierge desk may not be in the best position for his particular personality. I think his name is Taylor or Tyler. He wasn't conversive or engaging, and when going into the tunnel to move a car so the loaner car could be pulled out, he just walked off out the roll-up door. When picking up my car from service, he dissapeared for some time, causing not only grief with me but concern with Stuart and the other concierge. All together, not one of my best experiences with Schomp whom I've recommended to others in the past. Please note that Stuart was professional and very good. More

The customer service exemplified professionalism, respect, attention to detail and a desire to do whatever it took to ensure we were completely satisfied. Every staff person we encountered was equal respect, attention to detail and a desire to do whatever it took to ensure we were completely satisfied. Every staff person we encountered was equally friendly and welcoming. Steve Hensley, our salesman, was very knowledgeable about the product and well-qualified to answer any and all of our questions. He was excellent in his sales approach, i.e. he let the car sell itself and had a perfect balance of knowing when to talk and when to be quiet to let my husband and me explore/experience the car and discuss our thoughts between ourselves. We never felt pressured. We always felt that we were being dealt with honestly and fairly in all aspects from history of the car to completing all the sales paperwork. We felt we received a fair price on trading in our Land Rover and definitely a great price on our X3. It was a "Brass Hat" special with only about 10K miles but every bit like a brand new car, except the new sticker price - which was to our advantage, of course. Receiving the personalized letter from Lisa Schomp, the first evening we came to the dealership, with the history of her family car business and her philosophy on how to treat the customer was a very nice touch. It instilled confidence and contributed to us feeling very comfortable with Schomp BMW, especially the "one price" method, which removed any stress related to negotiating. Having one point of contact, e.g. our salesman, throughout the process was very smooth. The delivery process by Glen March was exceptional. Schomp BMW is a first class business model that other dealerships would gain from emulating. We would not hesitate to return to Schomp for our next vehicle. More

We live out of the area and had just traveled 3 hours to purchase a BMW from another dealer in Parker, Colorado. We were extremely disappointed when we arrived to look at this vehicle that was not at all a purchase a BMW from another dealer in Parker, Colorado. We were extremely disappointed when we arrived to look at this vehicle that was not at all as described to us and in fact the salesman flat out lied. We stopped by Shomp before heading out of the area feeling completely defeated. Marcello greeted us at the door. Not only was he extremely professional but listened to what we were looking for. We kept in constant contact with him over the next few weeks while he looked for a vehicle for us. When one came in on trade he immediately contacted us and sent photos and description. He obtained financing and prepared the vehicle for sale before we ever came back to the dealership. When we came in a couple weeks later, the financing was in place and the vehicle was exactly as Marcello had stated it was. We left with our "new" BMW and the very next day left for a road trip and put over 1,600 miles on it. What a treat! Not only is BMW the best but so was our experience at Shomp! If you're looking for honesty and integrity, this is the place. Most Sincerely, Debra and James More

We have been happy with the level of service and pricing at Schomp for many years. Everyone we have dealt with from sales to the service department has been professional and friendly. We checked pricing at at Schomp for many years. Everyone we have dealt with from sales to the service department has been professional and friendly. We checked pricing at another dealer (much more convenient in location for us) but Schomp's price was better and Brian is so great to work with. He really knows his product. The service department gets everything done as scheduled. More

Found extra part while going over the vehicle with Corrie Nave. Asked your mechanic and he broke a connecter for the fresh air/cabin filter. He didn't even offer to have it replaced. Hopefully at my next ser Nave. Asked your mechanic and he broke a connecter for the fresh air/cabin filter. He didn't even offer to have it replaced. Hopefully at my next service they will take care of this for me without charge. Corrie didn't know answer to several questions I had about the vehicle (Hands free phone, auto locks when put in gear, simple programs for radio). Most of my questions I found answers to using the provided CD. I wanted the truck programmed to auto lock the doors when put in gear. Their response was it'll have to be hooked up and programmed implying it would cost me. Again I'll have this checked when I bring it in for it's next service. I LOVE this X5! Stephanie Reese was very professional, friendly and so helpful. Loved dealing with her. More

I appreciate the direct and respectful approach taken by the people at Schomp and a willingness to do whatever it takes to take care of us and our car. The best example is in the lease process of our third the people at Schomp and a willingness to do whatever it takes to take care of us and our car. The best example is in the lease process of our third X5 which we got from Schomp but needed delivery in Houston. I work in the UK and my wife works in Houston while we maintain our home in Colorado - but my wife needed the car in Houston. Dean arranged for the car to be shipped to her door in Houston with no problem and the leasing arrangements were made by email and phone from England and Texas. Similarly, when the lease came to an end, we were able to get the lease inspection done in Houston and the buyout information was done by email so that when I was back to Colorado all I had to do was write a check for the residual. Going forward, it doesn't matter where we live, we plan to buy from Schomp. Even if the steering wheel is on the right side of the car (kidding). Thanks again for making it easy and for your wonderful cars. Frank Gibbs More

Ralph Schomp BMW Service is a friendly, efficient operation. At 7:25 AM, they had me in and out within 10 minutes, on my way to work in a loaner car. They called by midmorning to let me know that my operation. At 7:25 AM, they had me in and out within 10 minutes, on my way to work in a loaner car. They called by midmorning to let me know that my car was in good shape, requiring only the normal oil/fluids/inspection, ready for pickup by 6:00 PM. When I returned at 5:40 PM, they had me on my way home within 10 minutes. This is a huge change from my previous dealer, Prestige Audi, where there was always a long wait, sometimes no loaner car, and overselling on services that didn't really need to be performed. I had a BMW 5 series that I loved for many years, so why I ever bought an Audi is beyond me. I'm so glad to be back in a BMW and with Ralph Schomp! 6 stars on a scale of 5. More

Bill Cosby was helpful at getting my car in for its regular service even when I called at the last minute. Harrison Loomis, who I always ask for, was available and did the work. This was a simple and regular service even when I called at the last minute. Harrison Loomis, who I always ask for, was available and did the work. This was a simple and routine visit. But in past experiences, I have found Harrison to look the vehicle over carefully even beyond the scope of the primary reason the vehicle is in and he is very thorough, helpful and an excellent communicator. More

My car was purchased in Hawaii and shipped here almost a year ago. It has been in your shop for critical repairs and normal maintenance. All have been handled professionally and the repair work done right t year ago. It has been in your shop for critical repairs and normal maintenance. All have been handled professionally and the repair work done right the first time. Thanks. This Bimmer has never run better since I purchased it three years ago as a used vehicle. More