Schomp BMW

We purchased our 2008 535xi almost 2 month ago. Noticed recently how loud the cooling fan was and when it went off it shook and shuddered everything inside the car (including our kids in the backseats!) W recently how loud the cooling fan was and when it went off it shook and shuddered everything inside the car (including our kids in the backseats!) When we bought the car, we knew we wanted to bring it back in anyways to make the radio satellite capable. So we decided to do it all at once. I called on a Wednesday and spoke with Mike Gibson initially, who passed my call to someone named Lori whom I was told was a technician by Mike. Told her my concerns and she seemed very knowledgeable and we proceeded to set up an appointment. She told me that they couldn't get me in till Friday because the dealership was closing early on Thurs. for a party so Friday was the earliest. I said that was fine but then I was informed that they didn't have one loaner available to me till the following Wednesday!! I was shocked since Schomp BMW boast about having over 100 loaners for their customers!! We proceeded to drop off the car early Friday morning as instructed, asked for Mike and tried to recap our conversation on the phone and my conversation with Lori. He then told me that Lori was just a receptionist so then I asked him, "Why did you have me talk with her then?!" He said "I thought maybe she could help you." How, I wasn't sure!! I was again shocked at what he was saying to me and from that point on I lost all confidence in Schomp... Three days go by and Mike called my husband and told him that my car was fixed, not they couldn't find the noise, but fixed. We even provided them with a video of the sound it was making (sounded like a 747 taking off and felt like it too) As I had expected, we picked up the car and it wasn't fixed and found a mess in the trunk!! They installed my satellite but left bits and pieces of components and covers in my trunk all in a disarray and not put back together!! I was livid. We were leaving for vacation the following week, so I didn't have time to address my concerns. After we got back, I was sent a survey through email on how they performed in the service dept. and I proceeded to voice my concerns, honestly. I didn't think anyone actually read these surveys but lo and behold, someone actually got back to us and asked what happened and how they could fix it. Well, all in all, it took a second time there, promise that I didn't have to deal with Mike Gibson, another 3 days without my car and my husband driving the car around, then waiting about 30 minutes after to trigger the cooling fan for them to hear the noise and fix it. They ended up replacing the whole fan housing unit and now it runs like a dream. I understand that it may have been a hard thing to diagnose but I didn't appreciate the dismissal I got on my first visit, you only get one chance to make a first impression!! We didn't need to buy this car but wanted to and thought Schomp was the most reputable. The sales team sold us on how great their service department was because that's where the true test lies and this fiasco almost lost me!! Thank you Steven & crew for working with us and saving a customer for your dealership! We plan on purchasing from Schomp again soon! You have to be persistent and request another Service Advisor if the one you have is not working for you, literally! Lastly, I would recommend that Schomp have their loaners cleaned after or before each customer takes possession. The two I used were pretty dirty, I had to clean them first before I could drive it...! More

Mike Anderson helped us get into the car that we wanted. He carefully reviewed with us all of our options and made buying our new BMW seemless and easy. It was a good experience. He carefully reviewed with us all of our options and made buying our new BMW seemless and easy. It was a good experience. More

Our car was brought in twice over a two week period. The first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for serv first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for service that had no basis from the inspection. Some recommendations were never discussed or acted upon. Here are some of the items: - I was told that the manual transmission fluid needed changing, but my car is not a manual transmission. - For all suggested inspection items, green check marks were provided, but no specifics were given as to what was observed or found. - It was recommended to fix a dashlight that is working fine for $2,100. - When we took the car back in because there was a noise in the front, we told them it sounded either like a belt squealing or a teapot boiling. The recommended maintenance suggested the power a/c belt was damaged and cracked, yet this was never discussed with us while the car was in the shop. After several days in the shop, the conclusion we were provided was the windshield was not sealed properly. We will know if this is true or not tomorrow. More

Rob Ashby was a great sales representative. I found the car I wanted on-line from Colorado Springs. Rob allowed me to put a hold on the car until I was able to come up and inspect it a few days later. Th car I wanted on-line from Colorado Springs. Rob allowed me to put a hold on the car until I was able to come up and inspect it a few days later. They could have sold it four times before I was able to make the trip, but he held it for me nevertheless. The car was in immaculate condition and the trip was well worth it. Because Rob advised exactly what I would need before hand, I was able to drive the car home the same morning! Thanks Rob! More

I have purchased numerous vehicles over the last 40 years and the experiences have always been a grind. I research the value of both my trade in and the vehicle I am purchasing so as I go through the buying and the experiences have always been a grind. I research the value of both my trade in and the vehicle I am purchasing so as I go through the buying process, I can get as close to what I think is as good a deal as possible. With Schomp, the sales manager test drove my trade in and surprised me with an offer which was exactly what I wanted for the vehicle. They were also offering the X3 at a very fair price. Tyler was extremely easy to work with, processing the paperwork quickly and efficiently. Everyone at the dealership was friendly and helpful. This was the best buying experience I have had to date. Thanks Tyler :-) More

It was a pleasure working with Eric. The dealership is gorgeous and we enjoyed spending time there. Eric was very helpful throughout the process. We'll be looking for him the next time we buy. Thanks. gorgeous and we enjoyed spending time there. Eric was very helpful throughout the process. We'll be looking for him the next time we buy. Thanks. More

The experience of buying a car through xxxxx BMW was the most comfortable experience of my car shoping venture. I had previously visited several other dealerships before coming into Shomp BMW and was comple most comfortable experience of my car shoping venture. I had previously visited several other dealerships before coming into Shomp BMW and was completly disappointed. When I entered Shomp I was greated with open arms an a lovely breakfast. Mike spent the morning helping me find the car that would fit my needs and financing that would stay within my budget. The most refreshing part of working with Mike is that he treated me like the most important customer he has ever had. I came into the dealership at 9am and didnt leave until 3pm and every minuet he spent with me was relaxed, understanding and responsive. I believe I was sold on the culture and exprience of Shomp BMW before I even decided on the car to take home. More

Robb was great, very informative and patient the entire time. He was even willing to drive us to the other Schomp dealer to look at a car we had spotted there. Hope he is still there when we are in the ma time. He was even willing to drive us to the other Schomp dealer to look at a car we had spotted there. Hope he is still there when we are in the market again. Vonni Jones More

This purchase was made over the phone from Arizona. We knew what we wanted and Steven was able to go through step by step with me to get what we wanted. He was very patient with us, we did do a lot of swi knew what we wanted and Steven was able to go through step by step with me to get what we wanted. He was very patient with us, we did do a lot of switching, but he was great! We can't wait to pick it up in a couple of weeks. More

Service is professional and complete. People really care about my cars. My schedule is accommodated. Sales people are patient. Christian in parts is very helpful. about my cars. My schedule is accommodated. Sales people are patient. Christian in parts is very helpful. More