Schomp BMW

I have included excerpts from a letter I composed and sent to BMW USA on January 5, 2013. I received a response from them albeit "lip service". I did not receive a response from Ralph Schomp BMW. "I sche sent to BMW USA on January 5, 2013. I received a response from them albeit "lip service". I did not receive a response from Ralph Schomp BMW. "I scheduled an appointment with this dealer on January 2, 2013, my clock and data had been resetting intermittently and the tire pressure monitor system indicated low pressure in all 4 tires. I received word from the rep that the battery needed to be replaced and that they checked the TPM system and resolved the issue. I picked it up that afternoon and met friends for dinner that evening. When I returned to my car, the tire pressure monitor indicated low pressure in the front passenger tire, at that point I was not concerned until I was on the road and noticed the car was pulling to the right. When I finally located a gas station with an air pump, I noticed that the valve stem cap was missing. I would have not been concerned had it 1) been a standard factory valve cap and 2) not been in for service a few hours prior to this occurring. Cutting to the chase, the general service manager contacted me and argued about sending me a replacement. After spending 20 minutes on the phone and leaving a voice message regarding my intention to contact BMW USA, he finally relented and sent a replacement." I found their customer service to be somewhat non existent, with the exception of Patricia who attempted to resolve my issue. More

Found the car online (650 miles from my home) and began an email/text conversation with Joe McCallister. He answered all questions, of which I had many! He was very pleasant and helpful. I bought the car an email/text conversation with Joe McCallister. He answered all questions, of which I had many! He was very pleasant and helpful. I bought the car sight unseen (except pictures), and Joe took additional pics of the areas I couldn't see in the advertising pics. Joe was very helpful and clearly wanted to earn my business! When my wife and I arrived at the airport we were picked up by Dan Hinrichs, who was very pleasant and helpful as well! We were treated well all along the way, and they even found a fog light out and replaced while we waited. Dan Hinrichs took us to lunch while we waited and even offered to pay! I have been involved in various levels of management in the automotive industry for 20 years and generally don't buy cars from dealers, but this experience was fantastic! Thanks again Joe McCallister, Dan Hinrichs, and Schomp BMW! More

We have leased our second car from Len. He is trustworthy and willing to go the distance to keep his customers happy. Ryan from the Vehicle Delivery side was very helpful and pleasant to work with. We were g and willing to go the distance to keep his customers happy. Ryan from the Vehicle Delivery side was very helpful and pleasant to work with. We were given very valuable information during the delivery of the car. Great team !! More

WE CAME IN TOO THE RALPH SCHOMP BMW DEALERSHIP ON A SATURDAY, OCTOBER 26, 2012 & HAD THE BEST EXPERIENCE W/ TRAVIS TAGGART. HE WAS VERY HELPFUL, KIND, PATIENT W/ THE QUESTIONS I HAD REGARDING THE SATURDAY, OCTOBER 26, 2012 & HAD THE BEST EXPERIENCE W/ TRAVIS TAGGART. HE WAS VERY HELPFUL, KIND, PATIENT W/ THE QUESTIONS I HAD REGARDING THE MERCEDES SL 500 THAT I HAD TEST DROVE. TRAVIS IS AN ASSET TOO THE DEALERSHIP!!! WHEN I HAD QUESTION'S HE CHECKED FOR ME THE INFORMATION RIGHT AWAY!!!! ALWAYS PROMPT, CONSIDERATE!!!!! VERY HELPFUL... NOT ALL DEALERSHIP'S HAVE THIS KIND OF EXCELLENT SERVICE AND WONDERFUL SALES REPRESENTATIVE AS TRAVIS TAGGART. YES, MY HUSBAND & I WOULD HIGHLY RECOMMEND TRAVIS TAGGART & THE DEALERSHIP W/ THE HIGHEST MARK'S, AND WOULD COME BACK SHOULD WE BE IN THE MARKET FOR A BMW OR FOR THAT MATTER ANY OTHER VECHICLE THE DEALERSHIP MAY HAVE. IN ONE WORD: EXCELLENT!!!!!! THE VERY BEST.. PLEASE CONTACT ME @ ANYTIME: M.J. @ 303-963-1685 THANK YOU AGAIN FOR A GREAT EXPERIENCE, M.J. More

When my husband and I walked into the dealership, we were somewhat nervous, we had a lot of questions, but as soon as our sales person start helping us we felt at ease, he was able to answer all the question somewhat nervous, we had a lot of questions, but as soon as our sales person start helping us we felt at ease, he was able to answer all the questions we had and explained everything we needed to know about my new car. I love my new car:)!! More

The entire experience at BMW Schomp is amazing. The staff are wonderful, they are there to help you in any way possible. I worked with Jim Merrell and he was awesome! He even stayed very late one night to al are wonderful, they are there to help you in any way possible. I worked with Jim Merrell and he was awesome! He even stayed very late one night to allow me to pick up my new car. I will suggest this place to everyone who is in search of a new or used car. I love my new BMW X1 and they made it possible! More

This was my first time purchasing a vehicle on my own, all of the ones before had been purchased by my parents. I was both excited and extremely nervous! I did not realize what a big deal buying a car wou all of the ones before had been purchased by my parents. I was both excited and extremely nervous! I did not realize what a big deal buying a car would be. I had a few challenges with my credit score (thanks to when I was a silly teenager who knew nothing about credit cards) so I was fearful that I wouldn't even be able to purchase a car! I found the perfect car, a 2006 Black BMW 325i, I was in love from the moment I sat down in the black leather seats. I filled out all the paperwork and left the dealership so Jesse and Schomp could work their magic... and boy did they ever! I got the call from Jesse that I had been approved! I was purchasing my first car all on my own! I was so excited and grateful to not only Jesse, but to everyone at Schomp BMW. Every person at that dealership was so accommodating and friendly! I can honestly say that I will never purchase a vehicle from anywhere else! More

I have had my vehicle serviced at Schomp twice in the past month (two unrelated matters). My service experience each time was exceptional. The team at Schomp is friendly, timely, and thoughtful. They past month (two unrelated matters). My service experience each time was exceptional. The team at Schomp is friendly, timely, and thoughtful. They anticipate needs and help get through the process quickly. Each time, I was offered a courtesy vehicle for the day (which helped me and my family tremendously since we were not without a vehicle for that day). I was also extremely pleased with the price of the services that were performed. I expected a bit of sticker shock when the bill was presented, but each time I was pleasantly surprised. With the level of service Schomp has provided, they are earning a long term customer. I didn't expect that to be the case, but they are going above and beyond when it comes to customer service, and they are earning my continued business. If you've stayed away because of the fear of dealer pricing for service, then don't. Their pricing for normal, every day services is competitive. More

Jesse was as knowledgable as any sales person or mechanic on the BMW line. He has great suggestions and i don't think he would mislead you.He also has great managers that also stay in touch through the entir on the BMW line. He has great suggestions and i don't think he would mislead you.He also has great managers that also stay in touch through the entire process. More

This place is amazing. Great experience the moment I open the door. I was promptly greeted each time. I have brought my car here for the last five years for maintenance and NEVER had an issue. The se open the door. I was promptly greeted each time. I have brought my car here for the last five years for maintenance and NEVER had an issue. The service advisors were very helpful and knowledgable. I was always impressed with the quality service that I received. They have done tremendous services for me, but the two services that stood them out from other dealers were that they fixed my AC and replaced my water pump even when my guarantee was already expired! To me, I truly believed they will always stand behind their products! More