Schomp BMW

Purchased a Ford Flex from Willson Todd and was told that it was in near perfect condition, I live in Idaho and Purchased the vehicle unseen (big mistake) because I work out of state and Didn't see the vehic it was in near perfect condition, I live in Idaho and Purchased the vehicle unseen (big mistake) because I work out of state and Didn't see the vehicle till after my wife had been driving it for a month. Upon first seeing it I noticed that the panels on the drivers side do not line up.. sound framiliar? Yeah i posted on here once before and thought I should leave an update, Also took it in to get an oil change and service and the transfer case oil was so thick and full of shavings that they couldn't suck it out, I had to take it to a dealership and pay to have it dropped split in two, cleaned and reinstalled. The general sales manager Jeff called me and told me that he would like to make it right and to go get a bid from an auto body shop, so I did, $1800 I was thinking that wasn't too bad, took me 3 weeks to get a returned phone call, and then was told they could maybe only help with a couple hundred dollars. so basicly I paid full price for a Flex that was wrecked. buyers beware! More

I have had a BMW in my garage for over 30 years, these have ranged from New, Certified Used and Leased BMW’s, at one time or another I have driven each and every style of BMW. More than half the reason I have ranged from New, Certified Used and Leased BMW’s, at one time or another I have driven each and every style of BMW. More than half the reason I choose to drive a BMW is because of the customer service. I could just as easily choose to drive a Mercedes, Jaguar or Cadillac, it really makes no difference to me, but, as stated before, I have found BMW to be far superior in Customer Service and that has kept me a loyal customer for over 30 years. Granted I have been a Loyal Customer to Murray BMW in Denver, but spring of 2011 when I was looking for a new BMW and spending over an hour walking the showroom and lot with not so much as a greeting, I left, and that is how I became a customer of Schomp BMW, that was March 2011 and I leased a brand new convertible right off your showroom floor. The process was pleasant and I have been treated with great respect and care, until today. My BMW is in need of its scheduled maintenance, I called to schedule a time to bring it in, and was greeted on the phone by a woman and she transferred me to Andrew, I got his voice mail, I needed to talk to a human not a voice mail, so I called back and asked her to please get me a human, I cannot wait for a call back and need to schedule the maintenance, her replay was quite put off, and hostel. She was quick to remind me she did not transfer me (indeed she did, I recognized the voice) she reminded me of someone that may have just come off the battle field, quite fatigued, frustrated and very snarky, not typical of a BMW employee. We got the car scheduled and I told her I needed a loaner as I have to pick up some people from the airport that day. She flatly told me “I’m not going to do that, it’s just a routine maintenance, you can wait”. I reminded her that I have ALWAYS gotten a loner car no matter how trivial the work being done on my car, and to please find a date that I can have a loaner, she flatly refused. I hung up. This last winter I could not get off the farm (I live in Elbert CO) and Andrew sent out a flat bed truck to pick up my BMW, so you can see how her “attitude” really put me off, really not typical of your establishment, or is it? I’m finding it harder and harder to find good customer service, is this a sign of how your dealership is now going to operate? If so I will not be bringing in my car for maintenance, or to purchase our next BMW, that will be a X5 in the fall. I thought I found a gem in finding your dealership but the rudeness and disrespect this phone answering gal had, has really put me off. I know she is wrong about the loaner as I called Winslow BMW of Colorado Springs and BMW North America and they both said a Loaner is customary if that is what the customer wants. How will this be resolved? Sherrie Gassaway 719-495-7447 More

Jesse was great to work with. Very informative and helpful. My next BMW will be with Ralph Schomp and Jesse Esquibel. Paul Lim was also very knowledgeable. helpful. My next BMW will be with Ralph Schomp and Jesse Esquibel. Paul Lim was also very knowledgeable. More

Bought a vehicle unseen online from Wilson, he stated the vehicle was in perfect condition. I work out of state and am not home very often so when I was home I looked over the vehicle after it was delivered vehicle was in perfect condition. I work out of state and am not home very often so when I was home I looked over the vehicle after it was delivered to my wife and it was clear that it had been wrecked and put back together. Not very well either. Windshield leaks air on drivers side, drivers side front fender sits 1/4 inch higher than the hood. Back door was hung crooked. And tail light has a 1/2 gap on top of it. I took the rear bumper cover off and there was still damage. I'm no inspector but the damage was obvious and they are telling me it was inspected and they couldn't tell. But since I work out of state and took so long to report it they are unwilling to do anything. Plus unwilling to work with me on the price when I bought it because it was in "perfect condition" so I paid full price and delivery fee. I would never recommend buying from them just based on the dishonesty but I will never purchase a vehicle unseen online again. More

I have gotten 3 BMW (1 used, 2 special orders) vehicles over the last 8 yrs from Ralph-Schomp of Highlands Ranch. Brian Neal took care of all 3 sales for me he couldn't have been more knowledgeable or prof over the last 8 yrs from Ralph-Schomp of Highlands Ranch. Brian Neal took care of all 3 sales for me he couldn't have been more knowledgeable or professional or friendly. He always kept me up to date on delivery schedules. Mike is the best service rep that I've ever had. He consistently provides courteous, reliable and quick response to my service needs. Patricia is the consummate ambassador for the service area. She has helped me innumberable times with finding a service rep or a mechanic if my vehicle is in need of service & a service rep is unavailable. She is a key factor in my utilizing this dealership for my BMW service requirements. Chad is my mechanic & he is very meticulous with trouble shooting & general service. Josh has always been very courteous & friendly in setting me up with a loaner vehicle. He makes customers feel at home. More

Over the last 4 years, my family and I have purchased 4 vehicles through Paul Lim. We have followed him from Lexus, to Audi and now Schomp BMW. We always recommend him to all of our friends and family. As vehicles through Paul Lim. We have followed him from Lexus, to Audi and now Schomp BMW. We always recommend him to all of our friends and family. As a result of our recommendation, our neighbor purchased a car through Paul, and was also very pleased with their car purchasing experience. Paul is very professional and knowledgeable, extremely service oriented and a true pleasure to work with. In the past, I have dealt with Murray Motors, Schomp BMW's competitor, and found that overtime, it became an ongoing frustrating experience trying to resolve car issues with Murray Motors as there was a general lack of urgency when it came to customer satisfaction. I must say, because of all the reasons I mentioned above, it has been a wonderful experience working with Schomp BMW compared to Murray Motors. I can honestly say this is because of Paul Lim and his professional and courteous attitude and his focus on customer satisfaction. I highly recommend Paul Lim and Schomp BMW. More

This review is for the sales department and can be best summed up with "Bait and Switch". I contacted Schomp on-line about a car they had on their website (and is still listed today). Travis replied to summed up with "Bait and Switch". I contacted Schomp on-line about a car they had on their website (and is still listed today). Travis replied to my email and I told him that I would be down the following Saturday to test drive the car. He told me he would check in midweek and make sure that was still the plan and confirm the car was still available. I tried to reply to his email 3 times to let him know I would be down earlier in the week and they kept bouncing back. As the car was still on-line I made the (incorrect) assumption it was available. After driving over an hour to get down there we asked for Travis and waited about 10 minutes. We were offered a beverage which never materialized. Finally, Travis comes out and says he is with another customer and his "mentor" would help us out. Another 5 minutes goes by and he brings out another sales guy named Mike who is not his mentor but a "good guy". I tell him exactly what car I wanted to drive - year, model, color. He asks if I can give him the stock number as well - um, well, no. I figured you only had on 2009 328i xdrive in Tasman Green. Mike comes back 10 minutes later and asks me if it was a 328 or 335; I said I was pretty sure it was a 328 but Travis had my info and could confirm. We sat for another 25 minutes before they could find the keys. The excuse - "we have a lot of cars on the lot". One hour, one price, one person? We had already been there almost an hour and were still waiting to see the car! Did I mention that the staff outnumbered the customers by about six to one (from what we saw). We finally get in the car and I knew right away it was not the car I had come in to see. Mike assured me this was the only one they had in Tasman Green. The model # was wrong and the car had options different than what I wanted. But, we humored him. As we drove around Mike could not even answer basic questions about the car. Things like the price. Hmmmm. We finally stopped asking questions. We got back and Mike took us into his office to talk about the car. I told him this was not the one I wanted - could he please look for the one I had actually come to see? He looks on-line - car is still on their site but they sold it early in the week. Apparently (according to Mike), the IT team was a bit slow in taking it down due to their "volume". Gee, the humane society can update their available animals real time based on adoptions, and you cannot remove one car that sold 4 days ago from your site? The car that I drove was $6K more than the one I had come to see and had options I did not want. Mike proceeded to try to "sell me" on a different car that was not even close to what I was looking for. If I am spending $30 - 35K on a used car, you can bet I am not going to settle for something I don't want. We finally just left with the parting words of "Think about the white one. It is a great deal" (after I was clear I do not like white cars!). Really, do you think I will waste another two hours to drive here and back to give you business? You cannot update your site, Travis did not do the promised follow up, I wasted an entire night driving there and getting put in a car I did not want as an "up sell" and then brushed off when I told him I did not want the crappy one he thought was a "good second choice"? Mike knew the car I wanted was not available when he told me he was looking for the keys - they had 10 cars in their 2009 inventory. Not hard to see the one I had looked at was no longer one of them. Instead of being honest he put me in the closest thing they had and tried to sell me on it thinking I was too dumb to know. I know what I want. Not the really expensive one with all the crap I don't need so you make more money; not a white one; not a black on black..... Never once did Mike (or Travis) offer to help me find what I wanted, or even offer an (fake) apology that we drove down from Boulder to look at a car they no longer had but could not be bothered to update their site about. Very turned off - dealership itself is a nice facility. Too bad the staff inside did not turn out the same. And, we are still waiting for our beverages..... More

As part of my buying strategy in buying a '12 535I Xdrive, I explained to Schomp that I was going to get a quote from them first, then Murray second and in the end, I would go with the best price. Du Xdrive, I explained to Schomp that I was going to get a quote from them first, then Murray second and in the end, I would go with the best price. During the process of several visits, Schomp personnell display high levels of arrogance and continuously downgraded Murray any chance they could get. It's important to be clear that every person from Schomp whom I met with downgraded Murray. I continously heard from them that Murray had hidden fees, and they could not come anywhere close to the pricing that Schomp could provide. Instead of focusing on their strengths, they made every effort to try and level the playing field by bashing their competition. It really turned me off. In the last stage of the quote process, I met with Paul Lim in Finance. This was by far the worst part of my experience. There were several high pressure attempts by him to close the deal instead of allowing me to pursue of the process of getting a quote from Murray. Each time he tried to close the deal and prvent me from getting another quote, he told me that I would be wasting my time and his (yes, he said that) by going to Murray. I perceived this as extreme arrogance on his part. He continously said that Murray couldn't compete: that they hidden fees, etc. Additionally, I was told by him that I would have to go with BMW's higher than market rate interest rate to obtain the Conquest $1,000 discount. This was not conveyed to me during any of previous visits I had with them. I could not find anyting on BMW's sites that linked the Conquest discount with the higher BMW financing. When I asked for a lower interest rate, Paul took the Conquest discount away. I went to Murray the following weekend. They readily beat Schomp's price by more than $1,000. There were no hidden fees. Additionally, they provided me a significantly lower fiancing rate with a local bank. Not once did they mention anything about Schomp. I recognize both Lloyd and Ben at Murray as the 2 most professional Sales associates I have ever worked with. My buying experience at Murray was perfect. I would suggest that you take the same approach. Get a quote from Schomp, then take it to Murray. More

Schomp Automotive/BMW works hard to establish and maintain the highest standards of customer satisfaction. My sales experience exceeded expectations: the sales manager, Paul Lim, is candid, respectfu maintain the highest standards of customer satisfaction. My sales experience exceeded expectations: the sales manager, Paul Lim, is candid, respectful and highly dependable. The post-sales experience also exceeded my expectations. I was contacted within days of purchase to determine complete satisfaction. I was afforded every opportunity to express any concerns. This dealership is on top of their game and makes it clear that it intends to maintain this position. Highly recommended. More

I just moved here from FL and found Schomp BMW to be the best dealership I have been to for my X5. Ricky is my service advisor and I highly recommend him, he is very responsive and reliable. best dealership I have been to for my X5. Ricky is my service advisor and I highly recommend him, he is very responsive and reliable. More