Schomp BMW

Awesome Experience! I had to bring my 2013 328i Convertible into Ralph Schomp to replace a seal/part on the top of my convertible roof (it had snapped during car wash). I had to bring my 2013 328i Convertible into Ralph Schomp to replace a seal/part on the top of my convertible roof (it had snapped during car wash). My Service Person was Karlie & she went above & beyond to search for an alternative to replacing the entire convertible top unit, it took awhile but Karlie was able to locate a part that saved me $$$. While I was waiting to pick up my car, I saw a newer used convertible (mine is 2013 model & my 1st BMW purchased last year from different dealer) I was interested in maybe trading up by purchasing a 2016 model. Justin was extremely helpful in helping me determine whether to buy new vs used or lease. I will use Ralph Schomp exclusively in the future for all my needs, I love the fact that the sales people are not commissioned so there was no high pressure tactics and instead of focusing on selling a vehicle, Justin asked me what I wanted to spend, vehicle use, payments etc. For me, he suggested exploring a lease instead of purchasing new or used. My annual mileage is 3,000 a year since I work from home. I have always purchased used vehicles with low mileage & leasing is something I've never considered, after Justin explained it to me, I've decided to explore that option which makes more sense for me. You would not get that type of attention or options from any other dealership that pays their salespeople commission. More

Service Department- Great My Servivce team was great. Informative, constant feedback, friendly- Great to work with. The team was the best. I would recommend this team to everyo My Servivce team was great. Informative, constant feedback, friendly- Great to work with. The team was the best. I would recommend this team to everyone. More

Poor service I spent $29,000 on a used vehicle - they advertise new tires and brakes for all used vehicles... and full inspection. I got to the mountains only to I spent $29,000 on a used vehicle - they advertise new tires and brakes for all used vehicles... and full inspection. I got to the mountains only to find no fluids, no windshield wash, no antifreeze... and upon request of work done... no tires and no brakes. :-( Saleman was wonderful, truly exceptional... but work not done - was no reflection of salesperson but rather poor service and fraudulent representation of what they provide. Very disappointed - if your looking for a trustworthy place, Shomp isn't it :-( Be careful. More

See attached comments The young lady at the desk arranging for the loaner car was difficult to communicate with; bordering on rudeness. No customer service acumen. Needs tr The young lady at the desk arranging for the loaner car was difficult to communicate with; bordering on rudeness. No customer service acumen. Needs training. I would have complained on-site buy did not want to descend to her level of incompetence. Everything else was good. More

Not the best Made an appointment to get 2 new tires but they didn't have the appointment scheduled when I got there. I was told over the phone it'd take an hour & Made an appointment to get 2 new tires but they didn't have the appointment scheduled when I got there. I was told over the phone it'd take an hour & cost $550.02 out the door. It took over 2 hours & cost $575, no biggie but annoying. Again, not the best. More

Horrible experience Brought my 2013 BMW 328i & they refused Service because they told me that if she wasn't covered under warranty. So I took it to a second opinion mech Brought my 2013 BMW 328i & they refused Service because they told me that if she wasn't covered under warranty. So I took it to a second opinion mechanic and he totally disagrees BMW was trying to charge me $6000 the Second opinion mechanic said I should be covered under warranty and that it's a malfunctioning issue not an outside source issue. More