Schomp BMW

CPO BMW Purchase Friendly and customer focused experience. Took the time for me to find the right car for my needs. Quick and responsive to my questions and follow up. Friendly and customer focused experience. Took the time for me to find the right car for my needs. Quick and responsive to my questions and follow up. More

Very good Service dep. Marcus is very good man and worked very hard to repair my X6 for recall and manufacture check. They worked so hard and fished 9.30 pm. T Service dep. Marcus is very good man and worked very hard to repair my X6 for recall and manufacture check. They worked so hard and fished 9.30 pm. Thanks More

Thorough Well coordinated from drop off to pick up. Loaner wascreadybon arrival, clean and ready to go to go. Explanations of service needs were good. Car was Well coordinated from drop off to pick up. Loaner wascreadybon arrival, clean and ready to go to go. Explanations of service needs were good. Car was ready at expected time More

Customer Service This dealership knows the true meaning of customer service. I would highly recommend them for car purchases as well as maintaining your vehicle. Very This dealership knows the true meaning of customer service. I would highly recommend them for car purchases as well as maintaining your vehicle. Very professional and easy to work with from beginning to end. More

Quick and easy Excellent service and overall experience. Alice was very attentive and made the process very easy. I would highly recommend Schomp to anyone. Thank yo Excellent service and overall experience. Alice was very attentive and made the process very easy. I would highly recommend Schomp to anyone. Thank you for everything. More

Normal service Made an appointment for routine maintenance and scheduled a loaner. When I arrived I was told they were out of loaners because people were not returni Made an appointment for routine maintenance and scheduled a loaner. When I arrived I was told they were out of loaners because people were not returning them. They began the service right away but also informed me in less than 5 minutes that there was a loaner that just came back. In no time they gassed and cleaned it and I was gone. They could easily have just finished the service while I waited. They keep their promises. More

Service Advisor was subpar and they scratched my car I have brought my car to Schomp for every service since 2013 and this will be the last time unless I have a recall. I only brought it in for a recall I have brought my car to Schomp for every service since 2013 and this will be the last time unless I have a recall. I only brought it in for a recall this time. The service advisor did not call me to tell me they had to order the part for the 40 minute job. I called 3 times before a service manager advised me of the the status. The next morning, my service advisor called my home at 6:10 am to give me an update. She called again at 2 to tell me it would be done before I got out of work. I ultimately got my car back that night. When I got home, I inspected my car to find they scratched my front bumper through the paint (they aren't huge scratches, but they are the biggest ones on my car) and dinged my wheel well through the paint. I am so mad that I haven’t brought myself to call them to complain, but I took pictures with a date stamp to deal with Schomp sometime this week. Needless to say, I am very disappointed and eventually when I trade out my car, it won’t be for another BMW. Update #1: Ariel Metekengi, BMW Service Manager, called me to apologize for this visit as well as others I had in the past. He offered to not only fix the scratches written about above, but also fix any others on my vehicle. I dropped it off yesterday (11/10/17) morning and we will see how my car comes back. I was more than a little apprehensive about leaving my X3 with them again, but I will give Schomp BMW one last try. Update #2: After 3 business days, I got my car back last night (11/14/17). They parked it in the dark which made it nearly impossible to inspect (thank you iPhone flashlight). I immediately noticed that they did NOT fix the extra scratches that the service manager said would be fixed. I walked around the car and found that they did fix the damage from the original visit. I waited until this afternoon to inspect it completely. The repair looks very nice. There are a couple scratched on the edges of the upper panel and wheel well, but I can fix that. All in all, at least Schomp fixed what they damaged, but they didn't keep to their word. I will not be going back unless absolutely necessary. More

Mistakes every time I've come here. I brought my car in for warranty service because the climate control wasn't working correctly. They replace the whole control panel but used the wron I brought my car in for warranty service because the climate control wasn't working correctly. They replace the whole control panel but used the wrong panel which didn't have buttons for the seat warmers. If anyone should have the records as to exactly which panel to install, then they should, since I bought the car from this dealership. Every single time I've come to this place they've made big mistakes. This dealer looks shiny and clean but they have MAJOR problems and often the right hand doesn't know what the left hand is doing. They claim to have some sort of a 5 star service rating from BMW but I'm baffled as to how they could have gotten it. On top of that the employees often ask you to give them a high rating. More

Absolute nightmare! I've never had such a bad customer experience as I've had when buying our BMW from Schomp. We were harassed, threatened and lied to by the financi I've never had such a bad customer experience as I've had when buying our BMW from Schomp. We were harassed, threatened and lied to by the financial department and other representatives (mostly by Robb AshBy, Jin Pak). Your policy of ONE PRICE, ONE PERSON, ONE HOUR, couldn’t be more far from the truth: it took 11 days to finalize the sale and involved more than 4 people. Schomp has been awful to deal with. More

Winter tires and oil change I bought my car at Schomp BMW in 1913. Have had all the work done there since. Have always been very happy with the service and level of care taken I bought my car at Schomp BMW in 1913. Have had all the work done there since. Have always been very happy with the service and level of care taken for my car. My supervisor is Mike Gibson and he is outstanding as is the head of the TechTeam Chad who does the work on my car. Would highly recommend this dealership to anyone! More