Schmelz Countryside Volkswagen

Terrible Business Practice They gave me a rental car to help with my inconvenience they had caused for the car I bought from them less than a year that is pre-owned certified th They gave me a rental car to help with my inconvenience they had caused for the car I bought from them less than a year that is pre-owned certified that had to be in the shop 3 times in one month. I had the rental car for about 3 hours. Travel expense of $3.70 worth in gas, returned the car as I received it, great condition. Ask for service representative to check the vehicle over, declining my offer saying nope good to go! Then to find out that the car mysteriously has a large crack through the center of the windshield - 2.5 days after I returned it and I am at fault to cover the charges. The car was in my possession for approximately 3 hours, the dealership had possession of the vehicle for 2.5 days. Car was not immediately checked over and sat on the lot for over two days, anything can happen during this time period. Now, if it was my fault I would be more than happy to cover the accident/charges but when you know that the car was not in the condition when you left it is another thing. Of course they rented/arranged through a 3rd party, therefore I had two employees in the service department state "..sorry not our problem, it's yours.." Fast forward a couple days: Their business practice is atrocious. I discussed the situation with the owner of the dealership and I was told that I was wasting a lot of energy into something so little and that it's a simple claim or charge to my credit card. Clearly that is not the point; it's the principle, its the fact that I did not cause the damage. My question is, if it is so simple then why don't they eat the cost? More

GABE ROCKS Salesman Gabe is a stud !!! Created a smooth deal and it was an awesome s time!! Closing papers was the best I’ve ever had. They treated my kids like Salesman Gabe is a stud !!! Created a smooth deal and it was an awesome s time!! Closing papers was the best I’ve ever had. They treated my kids like family !!! More

New Car Purchase We purchased a new 2018 VW Atlas from Vikram Prasad. He was very knowledgeable and we enjoyed working with him. I would absolutely recommend him to We purchased a new 2018 VW Atlas from Vikram Prasad. He was very knowledgeable and we enjoyed working with him. I would absolutely recommend him to my family and friends. More

New Car Lease Just lease a new car from Countryside, Aaron was very patient, answered all my question, even offer to come back to work on his day off to deliever me Just lease a new car from Countryside, Aaron was very patient, answered all my question, even offer to come back to work on his day off to deliever me the car. Sales Manager Marcus was amazing, explained all finance questions patiently. More

Oil Change I purchased two vehicles from Schmelz and the customer service has nearly always been spot on. The last two service appointments however are making m I purchased two vehicles from Schmelz and the customer service has nearly always been spot on. The last two service appointments however are making me think twice about taking my vehicle in for service. Today, I set up an oil change. Over 1 hour and 45 minutes later, I finally got my vehicle back. This was a scheduled appointment. My car is a 2017 VW so no other maintenance was needed. (in for my first scheduled oil change). Once received, no car wash... although I was asked prior to picking up my car if I wanted it washed. After 1 hour and 45 minutes, I was hoping for a home cooked meal. Simply stated, I am disappointed and will be looking to other dealerships in the future who offer better communication and quicker turnaround. More

Oli Change and Tire rotation Ashley Grey, was amazing. She was able to get my car in, and provided over the top customer satisfaction. With a smile on her face at all times....I w Ashley Grey, was amazing. She was able to get my car in, and provided over the top customer satisfaction. With a smile on her face at all times....I will definitely be going back. More

Wonderful! My husband and I purchased our 3rd VW in a row from Schmelz! We worked with Christine! She is very friendly, helpful, honest and knows her VW's! Than My husband and I purchased our 3rd VW in a row from Schmelz! We worked with Christine! She is very friendly, helpful, honest and knows her VW's! Thank you again for your wonderful service! You are fantastic! More

The best service writer(s) I've been dealing with Shevawn Berg , service advisor extraordinaire, since 2004. She has seen to it that my 04 Passat is kept up to speed in the ser I've been dealing with Shevawn Berg , service advisor extraordinaire, since 2004. She has seen to it that my 04 Passat is kept up to speed in the service department. She's friendly and efficient and KNOWS HER STUFF on Volkswagens recommended service. Followed all her advice, and the 04 purrs like a satisfied cat. Hopefully I can get another 13 years out of it . On the small chance of Shevawn not being in Service, my next go to guy is John - Management must have a heck of a training for their Advisors. Can't go wrong. More

Repeat customer Recently I purchased a Golf Alltrack from Christine Bakker and Countryside VW. Christine is great to work with and has assisted me with my last 4 car Recently I purchased a Golf Alltrack from Christine Bakker and Countryside VW. Christine is great to work with and has assisted me with my last 4 car purchases. I have always been treated fairly, had all my questions answered, and I will be back the next time! More

schmelz dealership is a criminal enterprise My handicapped mother bought a used saturn, the car didnt even make it home and they refused to fix it or give money back...schmelz did nothin but mak My handicapped mother bought a used saturn, the car didnt even make it home and they refused to fix it or give money back...schmelz did nothin but make excuses, they lied and twisted things in a very alarming way. It felt like dealing with career criminals...they are dishonest as it gets for auto sales More