Schmelz Countryside Volkswagen

Shevawn is great to work with. Andrew, the service technician, is very thorough and always available if I have a question or concern. Andrew, the service technician, is very thorough and always available if I have a question or concern. More

5 Stars – Outstanding Service Experience! I recently brought my Volkswagen in for service at the Maplewood dealership due to issues with my radio and a crackling speaker. From start to fin I recently brought my Volkswagen in for service at the Maplewood dealership due to issues with my radio and a crackling speaker. From start to finish, the experience was excellent. I was able to capture a video of the issue and shared it with Shevawn Berg, who was incredibly helpful and responsive. She asked me to send her the videos, and thanks to her communication with the service team, the techs were able to quickly diagnose and fix the problem. Shevawn kept me informed throughout the entire process, which I really appreciated. When I picked up my car, it was spotless and ready to go. The level of professionalism, attention to detail, and customer service I received was top-notch. Highly recommend this dealership—especially Shevawn—for anyone needing service or support with their VW! More

I purchased this car 100% remotely on line so it involved a lot of trust. I had no prior interaction with this company. I knew exactly what car and specs, price, mileage ect I was looking for and they had su a lot of trust. I had no prior interaction with this company. I knew exactly what car and specs, price, mileage ect I was looking for and they had such a vehicle. The negotiation took approximately 15 minutes. I partially financed the car. This took some time but it was completed. The car was also shipped to Florida so that took some time as well but it got done as well. Buying site unseen other than pictures can raise a few heartbeats but this company delivered exactly what was ordered. I'm very happy with this company and would purchase again from them no doubt about it! More

Timely service and friendly people. The service rep Martin explained everything. Would recommend this dealership. The service rep Martin explained everything. Would recommend this dealership. More

Quick and easy to set up with the advisors and writers. Mechanics respond quickly and even gave tips on how to maintain vehicle. Very knowledgeable. Mechanics respond quickly and even gave tips on how to maintain vehicle. Very knowledgeable. More

I am always very happy with their service! Excellent customer service. Been going there for 25 years and thankfully never disappointed! Highly recommend! Excellent customer service. Been going there for 25 years and thankfully never disappointed! Highly recommend! More

This experience was a dream come true. I love my 2022 Taos Volkswagen. I received such amazing treatment from everyone! I love my 2022 Taos Volkswagen. I received such amazing treatment from everyone! More

They missed replacing 2 signal lights that I made them aware of prior to the maintenance, but did not replace them when the work was done. aware of prior to the maintenance, but did not replace them when the work was done. More

Schmelz Countryside Volkswagon is a great dealership. They are friendly, helpful and very knowledgeable. We have two VW vehicles and love working with Schmelz. They are friendly, helpful and very knowledgeable. We have two VW vehicles and love working with Schmelz. More

Friendly and competent staff kept me apprised of the progress of the work through photographs as it was being done. The quality of this dealership has kept me coming back for new vehicles for over forty progress of the work through photographs as it was being done. The quality of this dealership has kept me coming back for new vehicles for over forty years. More