Schlossmann Subaru City of Milwaukee

Service Department SCAM Is this the kind of place you want to trust to install the breaks you rely on to take your kids to school? Is this the place you want to finish assemb Is this the kind of place you want to trust to install the breaks you rely on to take your kids to school? Is this the place you want to finish assembling your new vehicle? Do yourself and your family a favor and find a dealership you can trust. What is everyones worst fear when taking a vehicle in to be fixed? It's taking a vehicle somewhere that is dishonest and unreliable. Amir Mavrkis, my service manager still deserves five stars, but the service department cut corners and do not perform safety services inspections they claim to. After my hose replacement and "safety inspection" I pulled off the lot and my check tire pressure light came on. I immediately turned around and they were happy to check my tires "again". As I watched the technician check my tire pressure, one tire was flat and the rest incorrectly inflated after it was "checked" and marked complete on my paper work. I spoke with the manager today who told me "the tire pressure gauge could be malfunctioning" (even though every tire was off a different PSI) offered to put my car on a lift to show me the work that was done was completed, but I'm not a mechanic. This isn't a tire pressure issue, its an integrity issue! I trusted this dealership to do the work they said they would, and they lied. More

Ed Wrathall helps make buying car pleasant experience Going on many years, Ed Wrathall has always been super helpful with choosing the best cars, and he has become a personal friend. He's a man of integr Going on many years, Ed Wrathall has always been super helpful with choosing the best cars, and he has become a personal friend. He's a man of integrity and all around great guy. I highly recommend Ed! More

Customer Service Exceeded Expectation! After searching for a pre-owned Subaru Forester on the various internet search sites, I sent an Email to Subaru City to request additional information After searching for a pre-owned Subaru Forester on the various internet search sites, I sent an Email to Subaru City to request additional information. Robin Hanney promptly and professionally responded to my Email and follow-up phone call. A co-worker overhead my conversation and told me about her positive experience with Salesperson Cory Erovick at Subaru City. I coordinated with Robin to schedule a meeting with Cory for later that day to look at the pre-owned Forester that caught my interest. When I arrived for my appointment, both Robin and Cory professionally greeted me and made me feel welcomed. Cory attentively "listened" to me as I articulated my "must haves", "nice to haves" in a replacement vehicle and my driving style. In a relaxed manner, he asked focused on me as a customer, asked appropriate questions and effectively answered my questions in a communication style that was easy for me to understand. During the test drive, Cory respected my apprehension to test drive the Forester in busy traffic and drove the vehicle to a quiet neighborhood and nearly vacant parking lot. After his thorough overview of the vehicles features, I felt very comfortable driving the vehicle and appreciated the Forester's high level of visibility and safety features. I had no reservation the Forester was the appropriate vehicle for my needs. The negotiation and finance processes were very low pressure, easy to understand, professional and efficient. Cory personally picked me up the next day to drive to Subaru City to pick up my freshly detailed pre-owned Forester. Thank you Cory, Robin, several others, and the rest of the Subaru City staff for an extremely positive experience as your customer service exceeded my expectations! More

Service Department is great and so happy with the Subaru!! Since I bought my Subaru Crosstrek I’ve experienced nothing but great service. I have told several people about the vehicle and service there. I spe Since I bought my Subaru Crosstrek I’ve experienced nothing but great service. I have told several people about the vehicle and service there. I specifically told them if interested to see Mike Pender, what a great guy. You’re so lucky to have him on your team. I would also like to thank Sean O’Hara for the great service I experienced yesterday. I love the vehicle and the folks working there. Thanks again, Sharon Stuckert More

Excellent! I couldn't be more please with Subaru City. I will go back to buy another vehicle. I went in with a fair deal in mind and we were able to come to a r I couldn't be more please with Subaru City. I will go back to buy another vehicle. I went in with a fair deal in mind and we were able to come to a rapid conclusion. Eric had considerable product knowledge relative to all the new features of the 2020 Forester. Jeremy and Robert were also very helpful during the process. More

Superb Customer Service Ed Wrathall made our car buying experience enjoyable! Not only is he a great salesman who does not pressure you into the buy. He is super knowledgeabl Ed Wrathall made our car buying experience enjoyable! Not only is he a great salesman who does not pressure you into the buy. He is super knowledgeable about the brand and an all around great guy. Ed provided the utmost customer service. We, also, worked with Shawn Klug for the financing. Again, utmost customer service and knowledge about the brand. Shawn was very personable and extremely helpful when it came to the extended warranty coverage packages offered. Great dealership, great people, and great brand! We LOVE our Crosstrek!!! More

Nick Martinez was fabulous I brought my car in for airbag recall, also had a complimentary detailing. I was hoping to get it done in one day. Nick made it happen, plus some othe I brought my car in for airbag recall, also had a complimentary detailing. I was hoping to get it done in one day. Nick made it happen, plus some other maintenance they recommended, but were not planned. Nick made sure all areas were keeping my car moving through the service dept. in order to get my car when I requested. He facilitated it exceptionally well. It was very refreshing to be considered and well cared for, thanks to Nick and all those that helped! great experience. More

My salesman Tony Poston was incredible! It's all about who guides you thru the process of buying or leasing a car, and I had the best...Tony Poston! Thanks Tony for a wonderful experience! It's all about who guides you thru the process of buying or leasing a car, and I had the best...Tony Poston! Thanks Tony for a wonderful experience! More