Schlossmann Subaru City of Milwaukee

Service dept is not trustworthy. Quoted me $907 on the phone for service, when I brought the car in, the quote magically increased to $1596! The assistant service manager told me the Quoted me $907 on the phone for service, when I brought the car in, the quote magically increased to $1596! The assistant service manager told me the original quote didn't include everything. I called the other two dealers in the area and they are quoting less than the original quote for the same service. Schlossman's Subaru City is out to take advantage of you. Try somewhere else. More

We purchased our Subaru Forester from Schlossman in 2020 and were very satisfied. Because we live quite a distance from Schlossman we had our service done close to home. After being disappointed at the serv and were very satisfied. Because we live quite a distance from Schlossman we had our service done close to home. After being disappointed at the service in our area we decided to make the trip back to Schlossman for an oil change. We were extremely satisfied with everyone we met, Marcus was very friendly and professional, the cost was competitive, and the waiting room was pleasant. We will be back for all our service needs in the future. More

Everyone involved was friendly and professional. All my concerns and questions were answered satisfactorily. Overall, from shopping - to purchase - to delivery, a good experience. All my concerns and questions were answered satisfactorily. Overall, from shopping - to purchase - to delivery, a good experience. More

Leased from you for past 15 years and have been very satisfied. Have dealt with Fitz for all my purchases and trust him satisfied. Have dealt with Fitz for all my purchases and trust him More

I’ve returned to purchase my second car from Fiz at Schlossman because he is an honest and kind salesperson. I was thrilled working with him again. I love my new car! Schlossman because he is an honest and kind salesperson. I was thrilled working with him again. I love my new car! More

Dealership was very busy, staff was very helpful and courteous to everyone. Great experience overall courteous to everyone. Great experience overall More

Extremely friendly, reasonable, fair, and will match any offer. The staff are also very friendly and quite knowledgeable. offer. The staff are also very friendly and quite knowledgeable. More

Took my ‘11 Outback in for assessment of a coolant leak. Was treated well, given a thorough and professional analysis with video, and an estimate for the work needed. I found Service Writer Matt to be an ex Was treated well, given a thorough and professional analysis with video, and an estimate for the work needed. I found Service Writer Matt to be an experienced, knowledgeable, and personable technician that I was very happy to work with. I’ve always found the folks and experience at Schlossmann Subaru City to be top notch. They care about their customers and their total experience. I highly recommend them. More

Disrespectful, manipulative, and all around horrendous experience at Schlossmann. They don’t specialize in Subaru or positive customer service like they claim. They specialize in unscrupulous, high pressu experience at Schlossmann. They don’t specialize in Subaru or positive customer service like they claim. They specialize in unscrupulous, high pressure sales tactics that result in a rushed and outrageously overpriced sale that left us feeling swindled and emotionally drained. A VERY abbreviated run down of our regrettable experience: - Though we had made an appointment to see two specific vehicles and had EVERY intention of buying as we were from out of town - the vehicles were not prepared for our appointment, in terrible shape, and both needed to be JUMPED AND their key fob batteries replaced. - After the test drive and evaluation of each vehicle, my husband and I were trying to keep an open mind but after 5 HOURS of trying to reach a solution with the sales person, he FINALLY pulls up a vehicle that matches our wants + needs + level of quality. It was close to closing, so we were pressured and GASLIT to test drive and agree to a price we have NO recollection agreeing to. “Oh ma’am, you said you’d pay $X if we showed you this vehicle…” so what was I to do? It’s late, we have a 1.5 hour drive back home on mainly dark 2 lane highways through deer central, we have a baby at the babysitters, and we’ve already been through the ringer with trying to purchase this specific vehicle. At this point my husband and I are the only customers in the store, and are SURROUNDED by salesmen - you can see why we shook on the purchase. - We were then there for ANOTHER 2 hours finalizing the loan (we got back home around midnight) and SWINDLED into purchasing GAP + Total Loss Protection insurance that THEY KNEW we didn’t need it when purchasing a CPO Subaru as the brand provides a 7 year warrantee on CPOs automatically. They laid it on THICK on why we needed it, and since we were exhausted and naive, we agreed. - The following day after purchasing our Subaru Forrester Sport (the ONLY positive of this experience), we found a huge glop of hardened white detailing putty stuck to the carpet flooring in the back seat - which I would have noticed during our test drive as I sat in that seat and saw nothing. After several rounds of phone tag, photos sent to them of the damage, and gaslighting by them with their confusion and unawareness of the damage thus making us doubt our understanding of the situation, we discover that they KNEW the putty was left there by their detailing team while we were in the dealership finalizing our purchase and let us DRIVE AWAY with it anyway. They vandalized out vehicle and did NOTHING to rectify their mistake, but did EVERYTHING to confuse and guilt us for getting this mistake fixed. They put my family at risk due to the time off from work my husband and I needed to take to take to travel and fix THEIR mistakes, the lengthy and dangerous trips back and forth from our city to the dealership (we had to bring our 8-month-old daughter with us to drop off the vehicle with their detail shop, but due to their predictable negligence, we were there again for around 5 hours when it should have been just a drop off situation (they told my husband AFTER he arrived and I was on my way with our baby that they would provide him a loaner vehicle, so I didn’t need to drive up there, take off work, or bring my baby.) We LOVE with the vehicle, but the “team” at Schlossmann have absolutely zero integrity and will make a sale xxxx unnecessarily. Go ANYWHERE ELSE for a Subaru, you’ll get better quality and service. We joke now “We got schloshed at Schlossmann” because that’s what it absolutely felt like. More