Schlossmann Subaru City of Milwaukee

Outstanding Customer Service from Myat Mon Yesterday I visited Subaru City for routine service on my 2016 Outback. I mentioned that I needed an oil change and had a license plate.that had falle Yesterday I visited Subaru City for routine service on my 2016 Outback. I mentioned that I needed an oil change and had a license plate.that had fallen off the car that I was unable to reattach because one screw would not hold. Moon, told me that they would take care of those items. She then asked me about the discoloration on my wheels and upon inspection said that they could be cleaned off, as the discoloration appeared to be leftover residue from when the car was originally shipped. (I had thought it was from a defective finish.) She also asked if my wipers were working satisfactorily and I noted that both front wipers were leaving streaks. Moon, then explained everything that would be done on this service visit and also explained that major service would be done on my next visit and showed me what that would entail.. While they were woking on my car she checked back with me to update me on their progress and told me the car would be ready shortly after the service was complete and the car had been washed. This was one of the best service experiences I've ever had. Moon was very pleasant and efficient, and went out of her way to make sure my service experience was the best possible. I was most impressed by the way she looked over the car ring and suggested the wheel cleaning, and wiper blades, without me even mentioning it. Overall, this was one of the best service experiences I've ever had, anywhere, and I've been having cars serviced for many, many years. I'll certainly recommend Subaru City Service to anyone that asks. Thanks. More

Outstanding Service We really enjoyed working with Eric Meeker in sales. Very personable and knowledgable. The service we received was first class. No high pressure sa We really enjoyed working with Eric Meeker in sales. Very personable and knowledgable. The service we received was first class. No high pressure sales and we thought we got a great deal. We will be back. More

Always excellent Every time I've been there they have all been incredibly nice and make it known they are there for you and won't push anything on you whether it's jus Every time I've been there they have all been incredibly nice and make it known they are there for you and won't push anything on you whether it's just looking at cars, buying one, or the extras that come along with purchase. They're great! More

Body Shop My 2017 Outback needed a new door. The people at the body shop are very professional. I received a 2018 Forester as my loaner. Sesena even synced my My 2017 Outback needed a new door. The people at the body shop are very professional. I received a 2018 Forester as my loaner. Sesena even synced my phone with loaner More

Great Service When I arrived for my Appointment we found that the parts had not been delivered even though they were verified that they were in a week earlier. Serv When I arrived for my Appointment we found that the parts had not been delivered even though they were verified that they were in a week earlier. Service advisor was very pleasant in this situation and did not try to hide the error with a lot of hoo-hah. She was very honest and accommodating over and above what I have ever experienced from any other car dealership service department I prior. More

Great job and excellent communication on a broken window. My Outback was vandalized overnight. The service team got me in immediately in the morning, plus I had a flight to catch that same morning. The transf My Outback was vandalized overnight. The service team got me in immediately in the morning, plus I had a flight to catch that same morning. The transfer to the body shop was seamless. Repairs were done on time. They acted as a go-between with the insurance agency, which saved me hassle. More

Prompt, efficient, friendly This was my second service visit for my new car. Service was prompt and efficient. I had the recommended service schedule things done. See you in 6000 This was my second service visit for my new car. Service was prompt and efficient. I had the recommended service schedule things done. See you in 6000 miles! More

Coordinate Services Took my car in because air was leaking from the window. They did something and said if it continues they would replace some part. Took it back, but i Took my car in because air was leaking from the window. They did something and said if it continues they would replace some part. Took it back, but instead of replacing it, they just decided yes we need to replace it. Took it to another dealership closer to home and unfortunately neither the dealers would coordinate with each other, so the car was in for a total of six visits. The car was purchased in October -not that old! It was about an hour and a half to two hours for each visit. What a waste of my life! More

Unrivaled Car Buying Experience The car buying process at Schlossmann Subaru City of Milwaukee was incomparable to other Subaru dealerships in the Milwaukee-area. The team was honest The car buying process at Schlossmann Subaru City of Milwaukee was incomparable to other Subaru dealerships in the Milwaukee-area. The team was honest, knowledgeable, and answered all questions and concerns with respect. More

Subaru I am very pleased with the service. I will not hesitate to go there again once it is time for another service call. Thank you. I am very pleased with the service. I will not hesitate to go there again once it is time for another service call. Thank you. More