Schlossmann Subaru City of Milwaukee

Didn't complete the service I ordered tires through Subaru and discovered the exact same tires were significantly less as Walmart. So I printed my Walmart quote and brought it t I ordered tires through Subaru and discovered the exact same tires were significantly less as Walmart. So I printed my Walmart quote and brought it to Subaru. Management said they could not match the Walmart quote but would sell me the same tires for $2 each over their purchase cost (so I would pay for them to install the tires- I was told repeatedly that I shouldn't have anyone else install the tires because Subaru has seen outside parties break the tire sensors when installing ). So I I told Subaru to order them and scheduled an install appointment along with an oil change and $10 cleaning on a Saturday a few weeks later. I called back a week or two later to verify that the tires were ordered and came in. the service advisor I spoke to couldn't find my tire order connected to the appointment. The parts department who ordered the tires had lost/discarded my printed quote and had no record of the order. After further research the tire appointment was discovered in the system separately from my oil change appointment and I was assured we were good to go. When I dropped off my car last weekend for the service and install I asked for new wiper blades to be installed as well quoted for around $15 each. The service advisor said the cleaning could not be done because it was Saturday and they had half crews on those days even though multiple people over the past few weeks had seen the cleaning was on a Saturday. In an effort to please me the very great advisor said she would have them vacuum and wipe down the inside for free but couldn't wash it because of parking lot maintenance. I said thank you. When she brought up my preservice papaerwork to sign the cost was $60 over what I was originally quoted for the tires and install. I asked why and was told that the cost for subaru to order the tires had gone up since my original quote weeks ago so I would have to pay the extra cost. I said that it wasn't my fault that they ordered the tires after the price went up and was never told that the cost could fluctuate. After more back and forth the service advisor who was just as fed up with the process as I was, took $60 off the final cost to get back to the original quote amount. When the car was done with "all requested service" I was told it was ready(more than an hour and a half after the time I was told it would be ready) and came to pick it up. You will never guess..... it had never been cleaned on the inside and the wipers were $20 each not $15. I didn't care at that point and was just glad that the pain was over and left. Most of the service advisors were knowledgeable and competent and cared about pleasing me. One had no clue and I'd be glad to let management who is who in this scenario. The advisors on their own were good. However, there is a major communication and follow through disconnect between fellow employees and also between service and parts. If I can find a service station to trust and can honor my extended warranty I purchased I will go elsewhere. More

Thoughtful and Efficient Sales Process The sales team went above and beyond to help me lease a new Subaru Outback. The process was very quick, which made it easy for my kids to sit still th The sales team went above and beyond to help me lease a new Subaru Outback. The process was very quick, which made it easy for my kids to sit still the whole time, but no corners were cut. Fiz, my sales consultant, explained all the Outback's features, and F&I thoroughly reviewed all financial documents with me. In addition, lunch was also provided. More

Well Satisfied Have been going to this service center since the purchase of our 2010 Subaru and will continue to do so with our 2017 Subaru. Have always been satisf Have been going to this service center since the purchase of our 2010 Subaru and will continue to do so with our 2017 Subaru. Have always been satisfied with the service on our car. More

Excellent Dealership was great. People were friendly. Purchase was relatively painless. I have recommended the dealership to other people I know who are inte Dealership was great. People were friendly. Purchase was relatively painless. I have recommended the dealership to other people I know who are interested in purchasing a Subaru. More

Great experience buying a new Crosstrek Everyone we worked with was great. Very good communication from all parties throughout the process. It was honestly one of the few times I've left a c Everyone we worked with was great. Very good communication from all parties throughout the process. It was honestly one of the few times I've left a car place and thought that I actually got a good deal. More

Honest & thorough I thought Mandie was courteous. She went around the car with me for an inspection and that was professional. She guided me to the waiting room which w I thought Mandie was courteous. She went around the car with me for an inspection and that was professional. She guided me to the waiting room which was clean & comfortable. More

Second Subaru When my husband purchased his car from Eric just over a year ago, I knew that when it was time to trade in my car, that he would be the person I'd go When my husband purchased his car from Eric just over a year ago, I knew that when it was time to trade in my car, that he would be the person I'd go to first. I felt as though he was helping me to make an informed decision rather than trying to sell to me. There was no pressure at all - even with my indecisiveness over some of the options/details. Eric and Sam were both friendly, professional, and made this the easiest experience I've ever had buying a car. More

Fixed problem, but. I made a mistake about the service manager on my last review. He did send me a link for the reimbursement of my rental car. I made a mistake about the service manager on my last review. He did send me a link for the reimbursement of my rental car. More

consistently good Everyone is always professional, polite. Service is timely. I've been in for oil changes and to get a tire replaced. The cost is acceptable, not too e Everyone is always professional, polite. Service is timely. I've been in for oil changes and to get a tire replaced. The cost is acceptable, not too expensive. Any questions are answered asap. I'll continue to come here for service. More