Schlossmann Subaru City of Milwaukee

Good, but slow I had an 11 am appointment. It was to attach (glue) a plastic rear bumper cover on a new, leased Ourback vehicle. This was explained to me by the sale I had an 11 am appointment. It was to attach (glue) a plastic rear bumper cover on a new, leased Ourback vehicle. This was explained to me by the salesmen when I bought the lease as a "quick" service call, as all they had to do was wipe the area down and glue the piece on. When I got there they said it would be 45 minutes. This already seemed long to me. I went to the waiting room. After about 60 minutes, I went back to ask about my vehicle. I was told he would check into it and get right back to me. I peered through the shop door and saw that my vehicle was just now being brought brought into the shop (as I saw them driver it in). The service manager I was working with did not come back "right away" and give me an update as to how much longer it would be. I did not want to inquire again, as I had just asked about the time. 20 minutes later he came in and said it was done. I am happy with the work, but the timing and communication needs to be worked on. More

Wonderful! My experience with Shaun was low pressure and thorough. I hadn’t planned on going home in a new (to me) vehicle but I felt positive about it when I le My experience with Shaun was low pressure and thorough. I hadn’t planned on going home in a new (to me) vehicle but I felt positive about it when I left and still feel great about my purchase. He was kind, patient and empathetic. I hope that their service continues to be exemplary! And Sam, the finance individual I worked with was FANTASTIC. Realistic and down to earth! I felt like I could walk away at anytime and they’d still come to the table with me days later. More

Minor Service The service was for oil change, tire rotation and overall check on first appointment with new Outback. A mixup in service scheduling delayed my waiti The service was for oil change, tire rotation and overall check on first appointment with new Outback. A mixup in service scheduling delayed my waiting time which led to other problems. The employee Sean O'Hara handled the matter perfectly, professionally and personably. This is the right place. More

great experience The service woman was very nice, very courteous. She went over everything with me. An excellent asset to the company. All of your employees have no The service woman was very nice, very courteous. She went over everything with me. An excellent asset to the company. All of your employees have nothing but kindness n respect and are not pushy. We purchased a new subaru outback in july 2017. More

First time at service center Overall, a painless experience. Service Center waiting room was clean, comfortable, and well appointed. Offered free coffee, soda (both regular and di Overall, a painless experience. Service Center waiting room was clean, comfortable, and well appointed. Offered free coffee, soda (both regular and diet Coke, Sprite, Mtn Dew and Dr. Pepper, as well as bottled water and cookies. I had allotted about an hour for oil change and tire rotation and it was 1:05. All in all, considering that a full synthetic oil change at Fast Trac cost $92, I consider $71 for a full synthetic oil change and tire rotation a bargain. More

Great dealership I had an excellent experience at Schlossmann, big thanks to Eric, Kelly, and Fiz. I got a great car at a great price. I am all smiles driving it. Than I had an excellent experience at Schlossmann, big thanks to Eric, Kelly, and Fiz. I got a great car at a great price. I am all smiles driving it. Thanks! More

First oil change on my 2017 Outback I was very impressed with the ease of check-in and check-out, and the the time it took for the service to be completed was exactly what I was told it I was very impressed with the ease of check-in and check-out, and the the time it took for the service to be completed was exactly what I was told it would be. The service department is well-organized, very efficient, and the representatives are friendly and helpful. A+ grade on this experience! More

Very happy with my 2017 Outback I have been in my new Outback for about four months now, and I remain convinced that I bought the best car for my needs. I test-drove at least ten ca I have been in my new Outback for about four months now, and I remain convinced that I bought the best car for my needs. I test-drove at least ten cars, narrowed it down to three, and when I realized that I kept comparing all of the other cars to the Outback, the decision was made. I chose to buy from Schlossmann Subaru City because the location made it easy to get to, the price was competitive, and the sales representative was helpful with my questions and respectful of the process that I was going through in making this decision. Since the purchase he has called several times to check in, and the one warranty service visit was handled quickly and efficiently. I made a great choice in this car and this dealership. More

Regular maintenance SEan was very professional and helpful - he got my car in out in on east hour - thank you Sean for the greatness service - have a great day SEan was very professional and helpful - he got my car in out in on east hour - thank you Sean for the greatness service - have a great day More

Above and Beyond My SA Jason checked an additional problem I had besides my 15k type service, had it corrected and contacted Subaru so it was under warranty. My SA Jason checked an additional problem I had besides my 15k type service, had it corrected and contacted Subaru so it was under warranty. More