Schlossmann Subaru City of Milwaukee

Trade In I traded my older Subaru for a 2018 Outback. I was treated very well and given a fair price on the trade in. I'm loving all the upgrades on my new Out I traded my older Subaru for a 2018 Outback. I was treated very well and given a fair price on the trade in. I'm loving all the upgrades on my new Outback! More

Service I was disappointed with my last service. When I asked service for estimate, I got confusing prices. I wrote down what he said first time and second ti I was disappointed with my last service. When I asked service for estimate, I got confusing prices. I wrote down what he said first time and second time and each time was different. Not only they were different when I spoke with him and once I got written brake estimate yet again was different from what I got over the phone. After my service I had to go back again and take time off from work to fix something that was wrong with my car. I love my subaru. I bought it new and I know how it drives. When I got it back my car was shaking on the freeway and when I came back to check the car, employee told me nothing was wrong but after words my car drove normally again. Which leads me to believe something was wrong it just got fixed. I would expect more out of Subaru. Ewa More

The Best! This was a notable experience for me and was the best car buying experience I've ever had. Very easy, incredibly friendly, and much quicker than expe This was a notable experience for me and was the best car buying experience I've ever had. Very easy, incredibly friendly, and much quicker than expected! Worth driving the county over - can't recommend enough! More

Schlossmann: Making sure it's done right One of four parts to be installed on my Outback was defective. Mario immediately called another local dealer to send over a replacement part--and got One of four parts to be installed on my Outback was defective. Mario immediately called another local dealer to send over a replacement part--and got everything installed the same day. He solved the problem quickly, explained every step along the way, and did everything he said he would do. And now I have the satisfaction of four properly installed door edge guards. Thanks for the great service! More

Oil change service Took my car for it's 18 months oil change, and was helped right away. Everyone was very nice and friendly. They have a wonderful waiting room with a t Took my car for it's 18 months oil change, and was helped right away. Everyone was very nice and friendly. They have a wonderful waiting room with a tv to watch, and free water or soda to drink. They even washed the car, before giving it back. More

Excellent Customer Service Loved working with this dealership. Tony R was wonderful and wasn't pushy at all. He understood that the first time we went in it was just to look aro Loved working with this dealership. Tony R was wonderful and wasn't pushy at all. He understood that the first time we went in it was just to look around. When *someone* forgot an important document at home, they did everything they could to help us get it electronically. The sales guy even watched our kids while we signed everything. Great service, and now I have a great car! More

Service Excellence I had a automatic starter installed in my 2016 Subaru Outback. Everyone was timely, patient, cost efficient and even found a coupon for me!. Thanks f I had a automatic starter installed in my 2016 Subaru Outback. Everyone was timely, patient, cost efficient and even found a coupon for me!. Thanks for your care of my car.. and me! More

Quality of Service Has Been Declining TL:DR: Customer of Schlossmann Subaru for 4 years after purchasing my car there. Customer service has been declining from average to poor over the pas TL:DR: Customer of Schlossmann Subaru for 4 years after purchasing my car there. Customer service has been declining from average to poor over the past 4 years. Service staff gives off the feeling that they are annoyed and too busy for the customer. I have not had any problems with quality of work done on my car. I've been going to Schlossmann Subaru since I bought my car from them in 2013. I've going there even though the dealership is further from where I live than other Subaru dealerships. When I purchased my vehicle the experience was above average and the salesman worked with me to get the price I wanted. I appreciated that. Due to the decent car buying experience, I continued to have my car serviced at Schlossmann. I've gotten all my maintenance done at Schlossmann's over the past 4 years, mostly oil changes with the occasional recommended 'wear and tear' mileage based maintenance. Every time I visited I kept feeling like the staff had something better to do or that they were too busy to really help me other than check me in and send me on my way. I don't have high expectations for personal service at a car dealership but if I'm going to take my car to a reputable Subaru dealer, I expect there to be some level of professionalism and friendliness. On top of the declining customer service, the last appointment I made with the dealer was to mount and balance a new set of tires that I purchased through Schlossmann Subaru. The experience was a mess. The staff schedule an appointment at 7am without confirming that the time or date worked for me. I begrudgingly accepted the appointment because I needed the tires sooner than later. When I showed up the service employee didn't have any record or notes of the conversation I had while purchasing the tires on the phone through Schlossmann's (No tire size, no brand/model, price quote, or mentioned rebate). After a run around and a complete rehashing of the conversation I had previously, we figured out the tires I bought but the service rep couldn't guarantee the tires were under the rebate that I had been previously promised. I was rushed out the door to catch the shuttle and was told "We'll figure it out". I returned that evening to pick up my car which was cleaned and tires looked nice, only issue was that the tires were the wrong model of Continentals... I was so fed up and didn't want to be without my car any longer, that I didn't have the energy to go inside and tell the service staff the mistake they made. Only reason I kept the tires were that they were my second choice of tire model and I was given a decent price on the set. So I swallowed my pride and left the dealership. One positive of Schlossmann's is that the shuttle service staff are extremely nice and personable. Keep offering the shuttle service. More

Very pleasant Every on on the sales team was extremely helpful without being pushy. I visited several times and was always offered help or was just able to look. Every on on the sales team was extremely helpful without being pushy. I visited several times and was always offered help or was just able to look. More

Gas tank check Pleasant, thorough service, made extra effort to take care of issue in a timely manner. Eric made sure I was able to bring my car in on a very busy d Pleasant, thorough service, made extra effort to take care of issue in a timely manner. Eric made sure I was able to bring my car in on a very busy day. More