Schlossmann Subaru City of Milwaukee

Overall Excellent Service by Courteous Personnel Regarding Service on my 2015 Outback for an exhaust leak in the cabin. One of the service techs, after remove several heat shields, found a hole in t Regarding Service on my 2015 Outback for an exhaust leak in the cabin. One of the service techs, after remove several heat shields, found a hole in the catalytic convertor that was causing the problem. The convertor and several heat shields had to be replaced. There was a delay in the delivery of some of the parts, so Mandi who was managing this service, made arrangements for a rental car and shuttle service to Hertz. The required service was performed at no cost to me, which was paid for through an extended warranty. I was kept in the “loop” during process. Thank you Mandi for your courteous, thorough job. No more exhaust leaks!!! Overall this was a very satisfactory experience. More

2018 Suburu Outback Purchase The staff was incredibly helpful when I wanted to trade in my 2016 Forester for a new vehicle that had a GPS. I ended up buying a new Outback after t The staff was incredibly helpful when I wanted to trade in my 2016 Forester for a new vehicle that had a GPS. I ended up buying a new Outback after test driving both of them. Sales Representative (Luke) spent plenty of time with us to ensure our purchase was within our financial range. More

Easy-peasy This our second buying experience at this dealership, but first time for a NEW vehicle. In both instances, we have appreciated the friendly, personabl This our second buying experience at this dealership, but first time for a NEW vehicle. In both instances, we have appreciated the friendly, personable approach, as well as the knowledge and experience of the sales staff. We feel we have gotten a fair deal both times with no unpleasant haggling or hassle. Our 2 car-buying experiences here have quite possibly been our best ever. More

service As always, the service was excellent. The staff is friendly, courteous, and knowledgeable. My car was done in a timely manner as promised. The waiti As always, the service was excellent. The staff is friendly, courteous, and knowledgeable. My car was done in a timely manner as promised. The waiting room is clean, comfortable, and the coffee much appreciated. More

First Lease This was my first lease and all your staff were extremely knowledgeable and helpful. I went to another dealership to compare and I found you much easi This was my first lease and all your staff were extremely knowledgeable and helpful. I went to another dealership to compare and I found you much easier to work with and were able to make the deal. More

2018 Outback Purchasing my Outback was actually fun. I told the salesman I had to out by a certain time and he respected my request, got me in a car for a test dr Purchasing my Outback was actually fun. I told the salesman I had to out by a certain time and he respected my request, got me in a car for a test drive and had an offer for my trade in promptly. After very little negotiations, I was driving home in my brand new Outback. Every person that works at Schlossmann Subaru treated my wife and I like we were the only ones there. Tom LaPorte More

Fast and friendly Install of accessories was quicker than expected including install of non-Subaru parts. Very Happy with quality and speed of service. Jason was frie Install of accessories was quicker than expected including install of non-Subaru parts. Very Happy with quality and speed of service. Jason was friendly, professional and upbeat. Mandi also very helpful. More

Buying Experience This is my 3rd leased car from Schlossmann. As usual the buying experience was interesting and had moments of tension and a bit of frivolity(for me an This is my 3rd leased car from Schlossmann. As usual the buying experience was interesting and had moments of tension and a bit of frivolity(for me anyway). My salesman was Fiz Hidri---who was reasonable, a gentleman but a tough negotiator.I think he has a bit of an actor in him too. As an aside, for all of its generosity, I think Subaru is a bit cheap when it makes it near impossible for a customer to get a glossy car brochure . More

Great experience The service department is main reason I felt comfortable. Eric is the best and helped me through the entire process. I would recommend to anyone. The service department is main reason I felt comfortable. Eric is the best and helped me through the entire process. I would recommend to anyone. More

Great service and cookies! I brought my leased Subaru Forster in for the required maintenance. I was taken care of in a reasonable time, the paperwork was explained and I was ta I brought my leased Subaru Forster in for the required maintenance. I was taken care of in a reasonable time, the paperwork was explained and I was taken to the customer waiting area where there were beverages and cookies. From the number of people waiting, I knew it was very busy, but I didn't feel the time I waited was unreasonable. My car was returned to me sparkling clean. The only negative I have about this service center is that it was extremely difficult to reach someone on the phone. I didn't keep track of how many times I called or left messages, but it was rather frustrating until I reached a supervisor who made sure things were taken care of. More