Schlossmann Subaru City of Milwaukee

Schlossmann's made it right! Earlier in November, I brought my car in for a routine oil change and I mentioned a squealing noise that my vehicle was making. After being looked at Earlier in November, I brought my car in for a routine oil change and I mentioned a squealing noise that my vehicle was making. After being looked at they could not find the cause of the noise and I was not charged for it being looked at. I noticed that the noise was still there, so I left a message. I understand people get busy and things happen, so when I didn’t receive a call back I didn’t think much of it. Until Jason reached out to both my Mother and I trying to make this right by taking a second look at the cause of the noise. Jason had my car repaired and now my Subaru is perfect! 😊 More

Peace of mind checklist I came in with many items that I had questions about and needed the service people to look at. Moon was my service assistant. She took notes on all th I came in with many items that I had questions about and needed the service people to look at. Moon was my service assistant. She took notes on all that I needed checked and answered many of my questions. While I was in the waiting room, she came in with other items that needed to have serviced. It was going to be pricey so she suggested I look for coupons emailed to me to help with costs. There was one item she said she would not charge me as it should have been fixed before. When I got home with the bill, it had been charged and I called her. She was great about apologizing and made arrangements for it to be taken off my bill. Plus, the servicing took less time than anticipated! Comfortable waiting room with drinks and cookies, too! More

Fast, friendly, service! Service was efficient and friendly! Everyone was responsive, and very helpful in my pickup/drop off of my rental car when service was completed! Thank Service was efficient and friendly! Everyone was responsive, and very helpful in my pickup/drop off of my rental car when service was completed! Thanks! More

Service on Jan. 12 The service job was well done. I appreciate Eric's professionalism, expertise and timeliness. I was well taken care of and the car runs great. The service job was well done. I appreciate Eric's professionalism, expertise and timeliness. I was well taken care of and the car runs great. More

New 2018 Crosstrek My family has been shopping at Schlossmann's Dealerships since 1981 and always had great experiences. This was my second car from Schlossmann Subaru C My family has been shopping at Schlossmann's Dealerships since 1981 and always had great experiences. This was my second car from Schlossmann Subaru City of Milwaukee in 4 years and very happy both times. More

Always a great experience We have been customers here for two years and Own two Subaru’s. I like being able to schedule service online and the timeframes quotes for the length We have been customers here for two years and Own two Subaru’s. I like being able to schedule service online and the timeframes quotes for the length of the job are always accurate. If you need something just ask! This is the most accommodating professional group of car associates I know of. Thanks to Fiz for always making our experience excellent. More

Routine maintenance Not impressed. Charged me $165 for a 12 point inspection. Never got a report on what they inspected. I also asked them to look at/ tighten a bolt o Not impressed. Charged me $165 for a 12 point inspection. Never got a report on what they inspected. I also asked them to look at/ tighten a bolt on my drivers side door which they did not do. They said it could be making a loud noise because of the cold but I can see the the door hinge slip. Being unable to diagnose/fix what seems to be a simple issue plus the lack the of a report on what they inspected makes me question if they did anything at all. Not Sure if I will return. More

Car Purchase The salesman, Eric T, was very helpful with our purchase. WE found a car we liked, took it for a test drive and were able to negotiate a fair price fo The salesman, Eric T, was very helpful with our purchase. WE found a car we liked, took it for a test drive and were able to negotiate a fair price for purchase. The process was done very efficiently and professionally. More

Id rather get kicked in the xxxxx Wrong communication between advisors and customers. Correct communication between tech and customer. Poor communication between manager and customer. Wrong communication between advisors and customers. Correct communication between tech and customer. Poor communication between manager and customer. Been without vehicle for over 3 days and they never changed oil and brake fluid which was written down on envelope and the reasons we scheduled an appointment. I have asked for a loaner car from to service advisors. One of them im still waiting to get a call back. The other just gave away the last one. Seemed in 2 days they can give out loaner cars but not for us . Now after they worked on vehicle there are other issues with the vehicle. I dont want to bring it back. I hope nobody else will take there car there until service gets there act together. More

Good experience, some things could be improved. Really friendly people, low pressure, found a vehicle, so that was nice. What could be better: * Both key FOBs were not available at the time of s Really friendly people, low pressure, found a vehicle, so that was nice. What could be better: * Both key FOBs were not available at the time of sale. Now that it is available, having to wait a week for it to come in the mail. It would've been nice to bring it out to us. * No option to pay with out of state check, which causes unnecessary delays and inconvenience * Specifically requested to please leave decal from previous owner, it was still removed. * No window sticker of used vehicles available - it would be nice to compare "convenience Package #2" vs... to understand exactly what options are missing from different vehicles. More