Schlossmann Subaru City of Milwaukee

I took my car in on a couple occasions and had a bad experience every time. I have a brand new subaru which is under warranty. One time I took my car in for a recall on the sunroof and windshield wipers experience every time. I have a brand new subaru which is under warranty. One time I took my car in for a recall on the sunroof and windshield wipers. I got my car back and driving down the road I noticed that the wipers were put back together very sloppy and one of the plastic parts was just sticking up in the air. Then I noticed that the inside of my car around the sunroof( I have a beige interior) was covered with black, greasy, oily finger prints and smudges. It was very bad. After a while I took my car in again to have them look at the battery. They said the battery looked fine and offered a car wash. Then a mechanic from the garage comes in and says that they lost my car key. I went out to the car and all of the sudden the car alarm starts beeping continuously. I thought maybe someone was pressing it by accident. They said they found the key and gave me the car back. I drove away and then noticed that my car key is messed up. The lock button on it was pushed in and stuck inside, so it hardly worked. It also had a big scratch on it. I figured they must have dropped something on it or crushed it with something. But the worst thing was that they did not tell me about it and just acted as if it was normal, probably hoping that I wouldn't notice it. So now I am going to go in one more time to get a new set of keys from them and will make sure I keep an eye on my car so they wouldn't mess up something else. I will not take my car into this dealership anymore. I will rather drive 20 miles to the other one. Had very bad experience with Subaru City Milwaukee on 27th street and Layton Ave. More

I'm taking the time to write an extensive review on both Subaru City, and Mike Pryor in particular, as I feel that this dealership is a hidden gem for Chicago-area residents. The service and courteousness Subaru City, and Mike Pryor in particular, as I feel that this dealership is a hidden gem for Chicago-area residents. The service and courteousness that we received far exceeded all dealerships that I've visited (we'd probably visited close to 2 dozen dealerships). My wife and I had searched the pre-driven midsize-sedan market for awhile before we settled on the SUBARU Legacy as the car we wanted, due to its outstanding reputation, safety, and AWD. We are SO glad that we made the trip to Milwaukee's Subaru City. First and foremost, Mike Pryor is an amazing salesperson. He talks to you as a person, not a sales target. After inquiring online about a specific used model, Mike took the time to create a video on that car and he emailed it promptly...as Mike wanted to make sure that I was comfortable making a 1-hour drive to see the vehicle. When we got to the dealership (8pm on a Friday night), Mike had the car prepped and ready to demo. Before driving the car, Mike spent 10 minutes showing us the different features of the car. He has tremendous knowledge of the Legacy and answered all of our questions. Despite being late on a Friday evening, Mike let me drive as long as I needed until I was satisfied that this was the car that I wanted to purchase. No pressure whatsoever. Despite being a 2011 model with 26K miles, the car was absolutely spotless on the inside (honestly, I'd rate the interior as "new", it was that clean and free from any wear) and the exterior was in near-new condition. My wife and I were ready to negotiate a sale. I've been through the "purchasing process" several times in my life. It can be quite taxing on a couple, especially as it nears closing time for a dealership. Our buying experience was by far the best I've ever had. We never felt pressured. We submitted our best price, and to our delight, the dealership simply submitted their best price (very close to our offer)...no back-and-forth with a "let me check with my sales manager...". DONE. Picking up the vehicle the next day, we discovered that the dealership's philosophy on treating the customer the right way is engrained in all of their personnel. People smile and greet you, hold doors open for you, ask you if you need something to eat/drink....even if you are not "their" customer. Sincerely, everyone treats you like family, I've never experienced this level of comfort at any dealer before in my life. Mike Pryor had the vehicle ready for us, and then walked us over to the sales team to finalize paperwork. Sales guy (can't recall his name) was very personable and had us through the painless process in about 20 minutes. Mike COULD have just thrown us the keys and bid us farewell, but instead he spent the next 45 minutes walking us through the owners manual, showing us what all the buttons of the vehicle do (thanks Mike, for helping us set up the Bluetooth!!), walking us around the dealership, showing us the service department. The service dept is another hidden gem for Chicago-area SUBARU owners....HUGE, spotless, big inventory of Subaru parts. I am planning on bringing the vehicle here for any major work, as I'm convinced that this place will do the work right and at a great price. In conclusion, KUDOS to the ownership of this establishment. It's obvious that they have trained their employees to treat the customer as family, not as simply someone who can make the dealership money. Highly recommend this dealer to anyone within driving distance of the Milwaukee area....you'll get great service and a great price. We absolutely LOVE our Subaru Legacy! More

I just purchased a 2012 Subaru Forester 2.5x Limited. Mike made the buying process very easy, with no pressure. I came and went several times and he was patient, able to answer my questions, and seemed h Mike made the buying process very easy, with no pressure. I came and went several times and he was patient, able to answer my questions, and seemed happy to let me test drive whatever cars I wanted to until I was comfortable with my choice. I would recommend the dealership and Mike in particular. More

I had a freindly costomer service i was able to test drive at lenght and the people were knogolible i got a free t shirt and they installed some options drive at lenght and the people were knogolible i got a free t shirt and they installed some options More

This was by far the best experience I've had in buying a new car. It seemed almost too easy. Every effort was made to accommodate my expectations and choices. new car. It seemed almost too easy. Every effort was made to accommodate my expectations and choices. More

Last month I came to Subaru City to test drive a 2012 Outback. The salesman who was working with me had to finish up with another customer. Mike Pender offered to help him out and spent a lot of time wit Outback. The salesman who was working with me had to finish up with another customer. Mike Pender offered to help him out and spent a lot of time with me.He arranged and I drove two different Outbacks for comparison. The next week my wife and I were at the auto show. Mike Pender was working there that evening and again took a lot of time with us and was very helpful. We really appreciated this attention especially because we were not even Mike's customer. More

Excellent Dealership to work with I could not thank My salesman ED WRATHALL enough!!!!! I LOVE MY SUBARU !!!!!! My kids thought he was the GREATEST!!!!! I can't say I have ever been more pleased with a PU salesman ED WRATHALL enough!!!!! I LOVE MY SUBARU !!!!!! My kids thought he was the GREATEST!!!!! I can't say I have ever been more pleased with a PURCHASE!!!!! From the time I walked into the dealership to the moment I drove off Ed was there!!!! Thank you for making my car buying decision a priority, You found exactly what I was looking for!!!!! Shanna More

I recently purchased a new Impreza with the help of Michael Pryor at Subaru City. It was my best auto buying experience. Michael was terrific, very knowledgeable, very efficient. The pricing and val Michael Pryor at Subaru City. It was my best auto buying experience. Michael was terrific, very knowledgeable, very efficient. The pricing and value provided could not be beat. These guys do it right... I love my new Impreza. Terry Schlick More

lmost two years ago, we purchased a used 2006 Toyota Sienna. We had a very accomodating salesman. He even told us to take the van to go look at another van at a different dealership. The price was fa Sienna. We had a very accomodating salesman. He even told us to take the van to go look at another van at a different dealership. The price was fair, the employees were prompt in delivering our van to us and I bought the extended warranty. We recently took the van in due to a leak. They not only offered the warranty, but actually honored it. They( Jason O'donell) even set up the rental van for us.unately everything is covered under the warranty, and for once, I wasn't hustled by a company trying to make a bigger buck. Thank you Subaru City for your campassion in what you do. More

We had a great experience working with Mike Pryor. He answered all of our questions, and helped get us into our new car as quickly as he could. Our car was back ordered, so we waited seven weeks to get i answered all of our questions, and helped get us into our new car as quickly as he could. Our car was back ordered, so we waited seven weeks to get it in, but Mike called us as soon as it was in for us to pick up. We also were in for service on our second vehicle, and they were great. Ron in the service department was extremely helpful. They even sent a shuttle for me when the car was repaired. We hope to buy our next car from Subaru City. More