
Schlossmann Subaru City of Milwaukee
Milwaukee, WI
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Extremely Satisfied I'm on my 12th Subaru. Love the Brand and Customer Service before and after the purchase. Subaru City is a fantastic dealership, top in class. I woul I'm on my 12th Subaru. Love the Brand and Customer Service before and after the purchase. Subaru City is a fantastic dealership, top in class. I would definitely recommend this dealership. Although they have many salesman, I've always worked with Eric Meeker. He provides Top Notch Customer Service!!!!! More
Great experience , My salesman Eric Thill was very knowledgeable and made my car leasing experience a pleasure. Thank you Eric ! With sales people like you Subaru Cit , My salesman Eric Thill was very knowledgeable and made my car leasing experience a pleasure. Thank you Eric ! With sales people like you Subaru City will keep me as a customer. More
Working with Jeremy Stilb I have known Jeremy for about 15 years and he has always been amazing. I tracked him down at Schlossmann's and even though it was a 30 minute drive fr I have known Jeremy for about 15 years and he has always been amazing. I tracked him down at Schlossmann's and even though it was a 30 minute drive from home, I had to buy my mom's car from him. As usual, he made the entire process seamless and a fabulous experience. It was not an easy sale, as my mom and I were buying the car together, but she lives in Kentucky and since she will be driving the car, it took a while to determine how to title the car. To make it more confusing, she was trading in her 14 year old Trail Blazer (that Jeremy had sold her 12 years ago), and was licensed in Kentucky. Regardless of the issues and challenges, my mom was able to drive her brand new Forester out of the dealership, to my house, and then, the next day, to her home. Jeremy took close to 2 hours to explain the car and it's features to my mom. She is 73 and is normally terrified of technology and is convinced that she would never understand it. However, Jeremy explained it everything so well that I think she had to call him 2x with questions. (FYI, Jeremy, gave my mom and me his cell # in case she had questions) I think that Jeremy wished that he had his camera to record my mom's reaction to all the 'gadgets' on her new car. She was like a 16 year-old driving off in her brand new car. Almost a month later, she can not stop giggling or bragging about her new car. Thank you Jeremy. You worked with me for almost a month and saved the car that mom had picked out! Tori will need a car in about 4 years, when she is 16, and you know I will be back! She will only be given a Subaru for safety reasons, and it must be bright/turquoise blue, probably need to work with the body shop on that Also, I don't want to forget to mention Sam in Finance. She was also a pleasure to deal with, She has fabulous sense of humor and makes it almost fun to sign your name 3,675 times. Seriously though, she explains everything and is very good at it. She also allows you to make the decision and does not pressure. Over all, I had an amazing experience at the dealership. As a side note, when I pulled into the parking lot, I parked in the wrong place, I was in the Mitsu...sales department. But, the most amazing young woman approached me and asked if she could help. I told her that I was meeting Jeremy. She graciously walked us over to Jeremy's desk but made sure to stop on the way to offer coffee, tea, coke, cookies, etc. And while we were satisfying our thirst, she went on to find Jeremy. And from there, it was a done deal! Thank you Jeremy, Sam and all the rest of the team to put my mom over the moon with her beautiful new Forester, I only have to worry about her driving now, not that the car will break down. Thank you for your patience and holding her dream car until she finally arrived in Wisconsin. More
I checked in for a 12,000 mile service check up. My Outback is a year old in May. From the time of purchase to my recent service appointment I couldn't be more satisfied with Subaru City sales person My Outback is a year old in May. From the time of purchase to my recent service appointment I couldn't be more satisfied with Subaru City sales personnel and maintenance personnel. I feel like "family " each time I go to Subaru City! I would definitely recommend buying your car at this dealership - you can't go wrong! More
Air Conditioner not working. I was so disappointed when I needed to use my air conditioner on my Sub Forester, it didn't work. My husband has a disability and gets livid when thi I was so disappointed when I needed to use my air conditioner on my Sub Forester, it didn't work. My husband has a disability and gets livid when things don't work to his standards. `We went to Subaru City for help. Mandi Vonckx was very helpful, explaining to us a part was broken. Since we needed a car to drive until our car would be fixed, she arranged to have a car that we could use until ours is fixed. It also accommodated my husbands wheelchair, which was a real relief, he could also get in and out without any problems. We have our Subaru back, thank you. We really love it. In fact I have recommended to others in our Senior residence to buy a Subaru I know of one couple that did. Two years ago a car hit us, we lived! Mary Ann Sherman More
Fantastic service as usual! Very professional, and car was returned cleaner than when I brought it in! Would highly recommend dealership to anyone. I will be coming back for futu Very professional, and car was returned cleaner than when I brought it in! Would highly recommend dealership to anyone. I will be coming back for future service. More
Great impression so far. I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been g I've only had my new CrossTrek for a week, but I have to say that all of my early dealings with Ed Wrathall and everyone at the dealership have been great. I had a not so great experience with a different Subaru dealer about a year ago and this experience was so pleasant in comparison. I would definitely recommend Subaru City to anyone wanting to get into a new Subaru. More
2 1/2 hrs for a 1 hour estimate of work plus poor training a My second visit for a repair to the GPS system on my Outback. On my initial visit to correct the issue ( 4 weeks earlier), I was told they need to ord My second visit for a repair to the GPS system on my Outback. On my initial visit to correct the issue ( 4 weeks earlier), I was told they need to order a software pack and would contact me when it arrived. After 28 days I called them to get an update. After checking the person informed me it just arrived on the truck today (!?). I then scheduled an appointment and was told it would only take an hour. When I arrived the person thanked me for coming in for the emergency brake repair (!?) that was part of a recall (!?). I told him I didn't know what he was referring to about a recall but please fix that problem along with my GPS problem. He then told me it would be ready in an hour. After 90 minutes I checked to see what was the delay. He couldn't find my paperwork, when in to the shop and the reported that it would be done in 30 minutes and sorry for the delay. Finally, 2 3/4 hours later it was complete ( no car wash done because of the delay). When I started the car, it seemed to have a little trouble turning over. I didn't think much about it. Drove home and didn't use the car until the next morning. Went to start the car and it acted like the battery was dead!!!! I plugged in my battery charger, and started immediately. Let it run for 30 minutes and it has been fine since. Lastly, Sean, the service desk person seemed to be have a great deal of problems working your new iPad style system. More
fast, quick tire repair Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see th Went to little league game at 7 at nite and a flat tire, small hole. Went directly to the dealer and was fixed and out in 40 minutes in time to see the rest of the game! Nice fast friendly service. More
My First Subaru I came to Subaru City because of its long standing experience with this brand. I was happy to find the car I was looking for. My only wish is that the I came to Subaru City because of its long standing experience with this brand. I was happy to find the car I was looking for. My only wish is that the price was a little lower. However you get what you pay for and I hope to have this car for a long, long time. More