Schlossmann Subaru City of Milwaukee

In and out fast Jason was great. He understood the issue and handled it well. When I called back later that day he took the time to discuss my concern and suggested Jason was great. He understood the issue and handled it well. When I called back later that day he took the time to discuss my concern and suggested what we should do. More

Excellent Service I am always so appreciative of the excellent service I receive whenever I come in. This time it was for general service and Mandi took care of me. She I am always so appreciative of the excellent service I receive whenever I come in. This time it was for general service and Mandi took care of me. She is so kind and efficient. One time I came in with a concern about low tire pressure. She personally checked them for me an assured me they were over inflated which also causes the indicator light to go on. Of course she took care of that. Thank you Suzy More

Buying a new car Having not purchased a new car for 17 years, I appreciated Mike's patience and ability to explain all the new vehicle features on today's cars. Having not purchased a new car for 17 years, I appreciated Mike's patience and ability to explain all the new vehicle features on today's cars. More

Routine Service Had an appointment for routine service (oil change and tire inspection). Service was done in less than the time promised. Mandi also gave me heads up Had an appointment for routine service (oil change and tire inspection). Service was done in less than the time promised. Mandi also gave me heads up and said that next service scheduled on our maintenance plan would take four hours. Nice to know in advance so that I can plan accordingly. More

Great Follow Up, Quick and Attentive I came in to pick up the rooftop box and barely had to lift a finger as the sales team helped install it on top of my new Crosstrek with Aero load bar I came in to pick up the rooftop box and barely had to lift a finger as the sales team helped install it on top of my new Crosstrek with Aero load bars. Also, I mentioned that we were having some hiccups with the bluetooth and the touchscreen display. Not even 24 hours after I left, my salesperson, Sarah, followed up with an email explaining with clarity what I can do to troubleshoot and then offered to follow up again if things didn't work. Thanks! Dave More

Great Experience with Subaru! I was recently in a car accident where my car was unfortunately totaled. I was recommended to Schlossman Subaru City of Milwaukee by my co-workers and I was recently in a car accident where my car was unfortunately totaled. I was recommended to Schlossman Subaru City of Milwaukee by my co-workers and I'm so thankful that I listened to them! Since I wasn't expecting to be purchasing a car anytime soon but had no choice given the circumstances, I walked into Subaru pretty nervous and completely overwhelmed. The only thing I knew was that I wanted to be able to lease a car 100% on my own without needing a co-signer. The second I walked in, I got the feeling that I would be taken care of. Bryan Spigarelli instantly understood the kind of car I was looking for. Despite the fact that it was late on a Friday night and almost closing time, he was very patient, let me look at and test drive all the cars I was interested in and answered any and all of the questions I had. He made me feel like a priority and I didn't feel rushed at all. Bryan and Will Matos worked everything out and I was able to lease a 2016 Subaru Crosstrek completely on my own! Long story short, I couldn't be happier. I was 100% pleased with how I was treated and how well I was taken car of by the people at Subaru. I received follow up calls/emails asking how everything was going and I just overall felt so thankful that I was able to work with Bryan. I can't thank Subaru enough for such a wonderful experience! More

Got it almost right I scheduled service a week in advance for a new set of tires and a new rim that was damaged. I picked out the tires I wanted and they were ordered. I scheduled service a week in advance for a new set of tires and a new rim that was damaged. I picked out the tires I wanted and they were ordered. I called twice before the appointment and I was assured the tires had been delivered. Only after I arrived for my appointment was I informed that the tires were not in fact there (there were several sets of the same brand but not the ones that were my vehicle's size) and could not be delivered for several more days. Since I'd driven from an hour and a half away, I did not want to make another trip, so I chose a different brand of tire that were available immediately. I'm sure the tires I bought will be just fine, but I was disappointed that no one at the dealer actually looked to be sure the tires I ordered were in fact there. More

service associate was rude I usually have good experience at Subaru service center, except with my recent visit, where service personnel acted very rudely and did not want to he I usually have good experience at Subaru service center, except with my recent visit, where service personnel acted very rudely and did not want to help. I had some questions regarding servicing details, which was not explained well. When I asked him more questions on my trident coverage, he basically said I was not covered. I had to go to sales associate and finance dept to confirm that I in fact had trident coverage. He still wouldn't believe me! I had a big long argument with him about this, and had to bring in sales associate from inside to explain. Even the sales associate agreed that Mr. Schaefer acted rudely. More