Schlossmann Subaru City of Milwaukee

Great price on a quality used car. We had been monitoring many websites over a month looking for the right car after an accident totaled ours. We had a certain budget and a car I had t We had been monitoring many websites over a month looking for the right car after an accident totaled ours. We had a certain budget and a car I had targeted dropped significantly the day of the purchase so we planned to go right away. I chatted with Liz on the web to let them know we were on the way. She said she would contact us if anything changed with the vehicle. The car had been moved from the lot without their knowledge and they all worked on locating it before we arrived. Everyone there was helpful and friendly. We went home with a car that was the same year and make as our old one with less miles and more frills for pennies more than our insurance check. I will definitely look here in the future if I am in need of a car. More

Five Star Experience I was treated with courtesy and consideration even before coming to the dealership. I hoped to see a 2016 Impreza with the Eye Sight Package. Before I was treated with courtesy and consideration even before coming to the dealership. I hoped to see a 2016 Impreza with the Eye Sight Package. Before I left home I was called and told there were no more to be had. I decided to come anyway, and talked my choices over with Fez Hidri. He was very helpful. Eventually I decided to order a 2017 model. There was no high pressure sales talk. They asked what I wanted, and saw that was exactly what I got. When I took delivery, Fiz had the car ready, with read outs at the correct settings.. He showed all the car features and how to access them. All in all, from beginning to end, my experience was pleasant and efficient. I'm not very good with names, but everyone I dealt with was friendly and helpful. More

Courteous, professional service - but noisy waiting room. I went in for my first service at Subaru City, a 10 a.m. appointment scheduled to last about an hour. I brought some work to do while I waited. Unfort I went in for my first service at Subaru City, a 10 a.m. appointment scheduled to last about an hour. I brought some work to do while I waited. Unfortunately, there's no quiet waiting area. A big TV was blaring in the waiting room (even though none of the several people in the room seemed to be watching it). Other dealerships (e.g., Sommer's in Mequon) have quiet waiting places for customers who want to (or need to) read or work. I would be more likely to return to Subaru City for service if I knew I'd have a quiet place to get some work done. Everything other than the noisy TV was fine. More

Professional and on time. From the time I drove into the service area to when I left they took the time to explain everything to me. I was updated on the progress of the visit. From the time I drove into the service area to when I left they took the time to explain everything to me. I was updated on the progress of the visit. The work was completed on time. I have always been impressed by this dealership and would continue to buy my vehicles from them. More

Excellent and on time. Jason well explained the problem, and how it was going to be resolved. A replacement part was ordered and I was advised by email, text and phone when Jason well explained the problem, and how it was going to be resolved. A replacement part was ordered and I was advised by email, text and phone when it arrived from Subaru at the dealership. Jason immediately made arrangements with me to get my car repaired. The repair was done expeditiously, satisfactorily and within the time frame estimated. I was very please with the way it was handled... More

Oil change and continued concerns about oil consumption. We brought our 2014 Subaru in for routine service, oil change etc. We have had continued concerns about excess oil consumption with this vehicle. Al We brought our 2014 Subaru in for routine service, oil change etc. We have had continued concerns about excess oil consumption with this vehicle. Although an oil consumption test was done the first time we raised concern it did not reveal a problem. This vehicle continues to use more oil than a newer car should be using but we are told that nothing can be done. We have significant concerns about this problem because our last Subaru Outback had a cracked block and the engine had to be replaced after owning the car less than 2 years. We use this car on a daily basis and to travel long distances. We do not want to have to deal with a huge problem a long way from home or lose this car for our day to day use. Talking with a representative from the national Subaru office brought no satisfaction. So even though we love our Subaru and enjoy driving it we are considering replacing it with another car to avoid this on going concern and problem. Our local dealer has been attentive to our concerns but it appears that their hands are tied and can do no more for us. More

Best service on the best car there is. Thank you for the Saturday service. Good seats that I could get out of easily. Thank you for your service. on the best car there is. Thank you for the Saturday service. Good seats that I could get out of easily. Thank you for your service. More

Good service The required service was done efficiently and in less time than originally estimated. The two members of the Subaru City staff I dealt with treated me The required service was done efficiently and in less time than originally estimated. The two members of the Subaru City staff I dealt with treated me with courtesy and respect. This was precisely how this transaction was supposed to occur. More

professional Mandi did what she said she'd do and that was to call by phone by a certain time to let us know about our car repairs. Mandi did what she said she'd do and that was to call by phone by a certain time to let us know about our car repairs. More

My Forester's First Service Trip! This was my new 2016 Forester's first service trip. It was for an oil change. You can tell A LOT about a dealer from the treatment you get from the Se This was my new 2016 Forester's first service trip. It was for an oil change. You can tell A LOT about a dealer from the treatment you get from the Service Department. From the moment I walked in, I was impressed. I was in an office-like setting, not in the middle of the service floor having to yell what I wanted done over the sounds of tools and machinery. Eric could not have been nicer or more professional. He escorted me into the waiting area and showed me the amenities (which were awesome). When my car was ready, he explained everything that was done and what the cost was. He even took the time to answer some questions I had on the features of my Forester. Thank you, Schlossmann's, for giving me a great service experience. Kudos to Eric! More