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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,042 reviews
March 22, 2018
Great experience The people are patient, courteous, and helpful. The waiting area is clean and I enjoy the free homemade cookies and coffee while waiting. The free c The people are patient, courteous, and helpful. The waiting area is clean and I enjoy the free homemade cookies and coffee while waiting. The free carwash is an extra bonus. Keep up the good work. More
by JHARTMANN7
Verified CustomerEmployees Worked With
Mario Mendoza
March 22, 2018
Needed service. Got in got it done Mario got me in and out in less than an hour. Car was clean and ready to travel with car running good. . Thanks Mario Have a good week Mario got me in and out in less than an hour. Car was clean and ready to travel with car running good. . Thanks Mario Have a good week More
by WBOHOOPS
Employees Worked With
Mario Mendoza
March 22, 2018
Wheel mount and balance nightmare I was glad they got me in on a whim. the results of service was poor, I asked if they could handle a $5,000.00 custom wheel and tire combo I was glad they got me in on a whim. the results of service was poor, I asked if they could handle a $5,000.00 custom wheel and tire combo, was assured they could tackle the job, got in on that Saturday excited to finally get my wheels on. came into a lug nut issue not fitting, went from my house in Racine to a auto store in Milwaukee then bringing them the right lug nuts, confirmed with the service assistant manger that they would work, ok good to go, went home. Got a call that the vehicle was done, came back from Racine to the dealership and paid my bill of a $189.17, they told me they only felt comfortable adjusting the toe on my vehicle and leaving the camber out of tolerance ok, ok. I was content until I went on the freeway and it shook like crazy, I had to hold the steering wheel straight, immediately messaged the service person I was dealing with and told him the situation, he said ok and lets set something up, He wanted the jeep for a whole day knowing this is my only vehicle, so rearranged my logistics, and I got it to him so they could fix it, so I got it there Monday around 3pm, then Tuesday told me they wanted another $130.00 bucks to roadforce test the wheels, I agreed under the impression that it was going to fix it. Then I get a phone call from Jason stating my two of my high end wheels will not balance out and "wheels are junk when they made them, then states two of my tires are bad, ok fine asked him to double check if they were, he told me "ITS PRETTY CUT AND DRY THEY'RE BAD". then states that the hub centering rings are missing, now I gave them everything and check one box that had the hardware in it, the rest of the boxes were sealed, they were there and didn't get installed, then tells me my lug nuts I have were wrong when I confirmed Saturday if they would work and they said yes, So I call back as I'm at work, no answer sitting on hold for over 10mins, then get an attitude from Jason when I ask him questions about the tires, gave me this speech on manufacturing production and how he sees tires fail ALL the time, ok what tires do you have to order for the wheels, then quotes me $1600.00 for new tires. I had enough and told them to wrap it up and ill come get it seeing it felt like I was a Burden in there shop, I was all for ordering and spending money with them but the way I was talked to shop manger to shop manger, nah ill take it somewhere else. So I come to get my vehicle and it looked like someone put a book of stamps on my new wheels, if it takes 3x5" square of wheels weights obviously lets not keep going. So I go in to pay, they tried to charge me $175.00 dollars when they told me its was only $130.00 for the test, so I paid the 130.00 and nothing else. now ive spent 300.00 dollars no reimbursement and was told if I took it somewhere else they wouldn't reimburse me for anything after I question if they can perform the work. So I'm out $300.00 bucks cant even drive the vehicle because it shakes worse now then it did the first time. and now ill have to flatbed it to another shop that will find a solution and treat their customers with respect and not talk to them like they're stupid. in closing I had faith and the confidence in the establishment to perform the work as I've bought and sold cars here. I absolutely don't trust this establishment anymore with anything or my friends vehicles, after I feel like I've been ripped off. however, I did put a two star because and not a one because at first they got me in the same day. More
by JeepSRT
Employees Worked With
Jason O'Donnell, Sean O'Hara
March 22, 2018
Excellent rating - all dealings friendly, professional and all issues handled in a satisfactory manner. Description of feature were explained. Mike Pender was rating - all dealings friendly, professional and all issues handled in a satisfactory manner. Description of feature were explained. Mike Pender was great to deal with, More
by hsperl2
Employees Worked With
Mike Pender, Cedrick Price, Liz Edmondson, Igor Golovin
March 21, 2018
Stress free, pleasant atmosphere. I was looking for a vehicle that would give head room and leg room for my 6'4 son, along with space for my grandchildren. The 2018 Subaru Forrester w I was looking for a vehicle that would give head room and leg room for my 6'4 son, along with space for my grandchildren. The 2018 Subaru Forrester was the perfect choice. My sales person & everyone else I encountered was extremely helpful, courteous & knowledgable. All my questions (asked and not asked) were answered. All in all the experience was good. I would happily recommend the dealership to my family, friends and anyone looking for a vehicle. More
by Chris S
Employees Worked With
Fiz Hidri, Kyle Odgen, Igor Golovin
March 20, 2018
Pleasant experience. We recently purchased a used 2015 Outback at Subaru City. Overall it was a pleasant experience. I don't really enjoy the process of purchasing vehicle We recently purchased a used 2015 Outback at Subaru City. Overall it was a pleasant experience. I don't really enjoy the process of purchasing vehicles, but everything was quite straight-forward and each one of the staff members I encountered was helpful. Communication was very good and this was especially appreciated as I was traveling quite a ways to get to the dealership. More
by xx
Employees Worked With
Mark Collins, Antonio Escarpita, Igor Golovin
March 20, 2018
Great experience, great car! Just purchased a new 2018 Subaru. I’m new to Subaru and the dealership and sales person went out of their way to ensure that I was satisfied with my Just purchased a new 2018 Subaru. I’m new to Subaru and the dealership and sales person went out of their way to ensure that I was satisfied with my exploration and eventual selection of a new Subaru. Very happy! I would definitely recommend the dealer to friends and family. More
by EvilOgre
Employees Worked With
Cedrick Price, Matt Marino
March 20, 2018
Good experience for a minor repair I had to have my back bumper replaced and they handled everything with the insurance company and gave me a car to use while mine was getting fixed. Co I had to have my back bumper replaced and they handled everything with the insurance company and gave me a car to use while mine was getting fixed. Communication was excellent and the work done was as well. Would recommend. More
by MARGARET.ANDERA
Employees Worked With
Shawn Klug, Sasena Fairbanks
March 20, 2018
Quick and Friendly Good and Helpful people striving to help you . I've never seen service as Good as this at any other dealer. They make your visit memorable.I drive up Good and Helpful people striving to help you . I've never seen service as Good as this at any other dealer. They make your visit memorable.I drive up from Racine's Southside because of it More
by SCHROEDE.MIKE
Employees Worked With
Moon , Martha Alaniz, Mandi Borrego
March 19, 2018
Everyone here is awesome!!! From the purchase with Brian and Tony getting me my payments down to where I needed them, Igor working his magic in finance, Eric telling me exactly w From the purchase with Brian and Tony getting me my payments down to where I needed them, Igor working his magic in finance, Eric telling me exactly what's going on with my car and possible upgrades (soon to come) and the awesome service from Sasena at the body shop, I can honestly say these people are the best! Very positive vibes from everyone there and the car washes are just an added perk, AWESOME! First time buying from a dealership, feels more like I bought a car from family/friends. Thanks again! Would highly suggest buying from you guys, very straight forward and to the point! - Mike D More
by MIKE.DRLJACA
Employees Worked With
Eric Schaefer, Tony Ransley, Bryan Spigarelli, Sasena Fairbanks, Igor Golovin
