Schlossmann Subaru City of Milwaukee

Helpful Employees Both Moon and the Service Tech,, Joel, were very helpful. They took the time to explain the repair. A rental car was provided. I appreciate having Both Moon and the Service Tech,, Joel, were very helpful. They took the time to explain the repair. A rental car was provided. I appreciate having a vehicle to use while my Outback was in for repair. However, this vehicle was disappointing. I was told I needed to return it with a full tank of gas. I did, however when I got in the vehicle, there was only 3/4 tank of gas. I recognize this is not a reflection upon the service I received. More

First Oil Change Took my new Outback for its first oil change, and received excellent service. Mandi was kind and helpful, and the process took shorter than they prom Took my new Outback for its first oil change, and received excellent service. Mandi was kind and helpful, and the process took shorter than they promised! More

Great Service @ 30,000 Mile Sevice 30,000 mile check. Arrived at 7am & was instantly checked in by Mandi. Needed a ride home ( which was not pre-booked ) & left immediately. Butch was 30,000 mile check. Arrived at 7am & was instantly checked in by Mandi. Needed a ride home ( which was not pre-booked ) & left immediately. Butch was the driver & was personable & interesting. My car was done earlier than projected & the. Bill was less than the estimate. What's not to like? A very good experience. More

I wasn't notified I've previously had phenomenal encounters with Subaru City. My wife and I have one car (XV Crosstrek bought at Subaru City). I needed a seat belt repl I've previously had phenomenal encounters with Subaru City. My wife and I have one car (XV Crosstrek bought at Subaru City). I needed a seat belt replaced and seeing as our car has many purposes - besides being a single car for our family - including basic transportation, we have a 4 month old so the car seat is in the car, we both drive for Lyft & Uber, and we travel to and from the east coast often via driving. I called and scheduled an appointment and was told that the seat belt was ordered while I was on the phone. The appointment was for a week in advance and when I arrived I added an oil change. I wandered around Target and such for 2 hours and saw my car parked outside so I figured that the job was completed. When I was checking out though, I was told that the seat belt had not been replaced. Now, this could've been fine, but I never received a phone call or notification that the part was no longer in stock! The 2.5 hours that day and the rescheduled appointment for the next day to actually complete the repair needed to be better! I used more than 6 hours of my time as a new father, work, support and more and the one thing that i needed and scheduled an appointment for took way too long. And, seeing that I drive to make money as well, I couldn't do that either. I needed to be told immediately that my primary need was not going to be done! Immediately! I was quite disappointed in the service for the first time. I think this was a joint failure in not addressing and notifying me that my primary need had gone unattended. I do not blame any one individual. More

a tremendous experience! Always great customer service at Schlossmans, Mandy the service advisor explained everything including the costs about all the service to be done. eve Always great customer service at Schlossmans, Mandy the service advisor explained everything including the costs about all the service to be done. even explained what would likely need to be done next time. I highly recommend them!! Kevin More

Great Experience I dealt with Moon at Subaru City. She was very professional and kind. I have dealt with her on a few occasions now when I have had to take my car in I dealt with Moon at Subaru City. She was very professional and kind. I have dealt with her on a few occasions now when I have had to take my car in for unexpected service, and she has been very helpful through the whole process. More

Very Satisfied They are always helpful and inspire continued confidence. It's easy to schedule appointment that works well with my schedule. Glad we purchase from Su They are always helpful and inspire continued confidence. It's easy to schedule appointment that works well with my schedule. Glad we purchase from Subaru City. More

Worked Hard for Me After spending weeks looking for a car, I decided to look at Subaru City. Bryan was the salesman I worked with. After looking at an 04 Subaru Forester After spending weeks looking for a car, I decided to look at Subaru City. Bryan was the salesman I worked with. After looking at an 04 Subaru Forester on a Saturday and putting a deposit down on it, I decided the following Monday that it wasn't for me and I wasn't going to take it. I called Bryan to tell him that I appreciated what he had done for me and if he found something that suited my 4 door sedan or 2 door coup taste to let me know. Right away he called with a trade-in they got THAT DAY, quoted a potential price, and I could come look at it Tuesday, and my deposit would be transferred. Tuesday I went to look at it (an 06 Subaru Legacy) and liked what I saw. That day it was detailed to me what was going to be done on the car in terms of replacements and repairs. Bryan was able to push the vehicle through inspection and repairs as a top priority for me so that the car would be ready for a test drive Friday. I was called Friday morning with a confirmation that it was ready. I test drove it and jumped on the deal. Bryan quoted me the same price that was given Monday, and we were able to make a deal real easy. The only problems encountered was the time it took to clean the car after I decided on the deal and the length of waiting time to sign the financing papers. However for those reading this please note the reasons why. It took them some time to clean the car because of how fast it was pushed through and they didn't have time to clean the car in between the events of the week. I received a very clean car to the utmost satisfaction. The reason financing took long as well was because it was the end of the month and there was a line. Overall incredible customer service and incredible attention to detail. I know this post was long but the story was needed to outline the work they did for me. A big thank you to the Subaru City team and Bryan Spigarelli. More

Great experience! The second time working with this dealership was great, just like the first time! Shawn Klug is the sales person I worked with both times, and I also The second time working with this dealership was great, just like the first time! Shawn Klug is the sales person I worked with both times, and I also worked with Cedrick and Robert--all gentlemen went above and beyond. I felt like they all truly cared about my specific circumstances and goals. I also get my vehicles serviced at this dealership and have always had great customer service. I highly recommend this dealership! More

My First brand new car puchase My father and I had a very pleasant experience when purchasing my first brand new vehicle. From the test drive to closing the deal, everything went sm My father and I had a very pleasant experience when purchasing my first brand new vehicle. From the test drive to closing the deal, everything went smoothly. Everyone was helpful, nice and not pushy. We appreciated it very much. It was a pleasure doing business with the staff. More