Schaumburg Toyota - Service Center

I have been a loyal customer of Schuamburg Toyota for about eight years, primarily because of the service department (Rafael Sanchez is great), but have also purchased a vehicle from thsi dealer. I high about eight years, primarily because of the service department (Rafael Sanchez is great), but have also purchased a vehicle from thsi dealer. I highly recommend Schaumburg Toyota and especially their Service department. More

I have known Ricky for 16 years and he has always been friendly, remembered me and my car, and helped me get my car serviced. He always looks for the best way to keep the costs down on repairs. Today he f friendly, remembered me and my car, and helped me get my car serviced. He always looks for the best way to keep the costs down on repairs. Today he fixed my car for free because it was a very minor adjustment to fix it. I really enjoy the dealership and the service department. More

Schaumburg Toyota is one place I always trust for my car needs. I have been working with Ricky from the last couple of years on my car servicing needs and he has been very customer friendly and helped me an needs. I have been working with Ricky from the last couple of years on my car servicing needs and he has been very customer friendly and helped me and my friends with all our car servicing needs.He understands the customer needs and put the customer at front on all the work he do. I will have piece of mind when I get my car servicing done at Schaumburg Toyota. The technicians are friendly, experienced and more importantly great customer service. More

In 2006 I purchased a new Rav4 and have had all of my service done exclusively at the dealership and I couldn't bee more pleased. Steve has been my service advisor and has always taken great care of me a service done exclusively at the dealership and I couldn't bee more pleased. Steve has been my service advisor and has always taken great care of me and my car. I feel that I receive up-front honest information regarding my vehicle and I am also listened to when I have concerns. I'm not treated like I don't know anything about my vehicle and that is important to me, being a woman. I have never felt like I have been taken advantage of. Also, you can't beat the hours in the service dept. Kudos to the service team at Schaumburg Toyota. More

I purchased my Toyota in 2002, my sales person was Jerry McDuffie who got me a great deal, was very kind and entertaining.I consider him a friend to this day. When I obtain enough money to buy another car I McDuffie who got me a great deal, was very kind and entertaining.I consider him a friend to this day. When I obtain enough money to buy another car I will be right back at Shaumburg Toyota looking for Jerry. The maintaintance of my car is handled by Brian Matuszewski and JB.JB is the only person who has worked on my car since I purchased it and I have not had any probs.The customer service that has been extended to me by Brian and this company is awesome.I may not have the most expensive car coming into the service dept, but the guys treat me like a queen and have taken such good care of my car. Thank-you Toyota Shaumburg for the great people you have working there and the wonderful service you provide to your customers. Sincerly, Suzette Logan More

To anyone who it may concern I just got back from To anyone who it may concern I just got back from your dealership and want to mention few words about a service I received. I'm really happy To anyone who it may concern I just got back from your dealership and want to mention few words about a service I received. I'm really happy that I found Schaumburg Toyota. I had a problem with front end alignment in my 2009 Scion TC and somehow It couldn't get fixed at another dealer. /They sent me home with broken alignment twice/ I found them over internet reading customer reviews and a number of "stars" that have been given to them. First when I arrived I explained to my Service advisor Tim S. what is the problem with my car, and that it has alignment screwd up by another Toyota service and If they can't bring it back to perfection I don't want them to touch my car. Tim Stuart said that "good job is something that they can do every day", and he can take care of my TC the way that I ask for. And he mean it. My TC was serviced by Jim B. ...person who looks like the one who loves to do his job. He explained me everything I wanted to know. Told me what was wrong with car, what He can do to have it fixed and how is it gonna be after. Believe or not but it is really nice to drive my car now. I can find nothing to complain. I will let anybody know about the Highest level of service that they represent. But that could be achieved only having Tim S. and Jim B. as a team. You can be sure that you got me as a customer for now on. And I will do whatever it takes to let as many people I know about my service experience. Driving to perfection only with Schaumburg Toyota Service. Thank you. More

Stay away from this place!!!! It's a rip off joint. They consistently tell you that you need things replaced that don't need to be replaced. Please just stay away. Even for the bullshit recall. These jerks consistently tell you that you need things replaced that don't need to be replaced. Please just stay away. Even for the bullshit recall. These jerks are using it as a way to scare you into buying new batteries because "the system could overload the computer if the battery's charge". I never heard of anything so retarded. More

Don't trust this dealer and their service. They wanted to charge me $450 to solder a wire that was accidentally cut that connects the engine coolant system to the on-board computer. They used pompous and so charge me $450 to solder a wire that was accidentally cut that connects the engine coolant system to the on-board computer. They used pompous and so called technical language to educate me what an open circuit is and how it affects the system. Btw, I am a professional electrical engineer! More

Terrible customer service. They have what seems like very accommodating hours, but the service is absolutely the worst. Not only are the service team members incompetent - my car was to have the tires replac accommodating hours, but the service is absolutely the worst. Not only are the service team members incompetent - my car was to have the tires replaced with snow tires in the front (Nokians that I brought) and have the replaced tires put in the back seat. They didn't bother to check the back seat for the snow tires, rotated the tires instead and then managed to return the car to me with the front driver tire leaking air. - Not the Service Leads fault for the job being done incorrectly, but he does get the blame for not catching it before the keys were handed to me. This isn't the first time these morons have made stupid mistakes like this - I once 3 years before this - took my car to have the snow tires put on and they somehow managed to flatten it, then I had to wait 3 hours for them to find a new replacement, they then returned it to me with the the wheel lock missing. The sad this is most of the employees are cool people and friendly, they just suck in the "being competent and reliable" department. Bunch of turds for brains... the previous reviews about their high pressure sales tactics are accurate as well... the only reason they didn't screw me was because I didn't really want a Toyota from here in the first place and I let them know it when I walked in.- I only went in to appease the female I was with who insisted.. Note to any customers who still go here: Insist on checking out the "repair", especially in the dark hours, take a look while the car is still inside the well-lit garage and MAKE SURE the work that is promised is done before leaving. And DO make a hell of trouble when you notice it isn't - more than likely it won't be done well or at all at this place. More

This is a place infested with crooks and liars. The "crook culture" is promoted by their own service manager Mr Mike Kruger. I have been getting my Camry serviced with them over a period of 5 years and "crook culture" is promoted by their own service manager Mr Mike Kruger. I have been getting my Camry serviced with them over a period of 5 years and slowly found out that they never fixed anything that they charge for. I was charged $800 for Brake and rotor work....and guess what, all they did was re-surfaced the rotors and passed them off as new. Same thing for brake pads....I took the car to another private mechanic who said that the "new" brake pads were barely having 30% life on them. In a nut shell, they are daylight thieves. They exploit on people who feel secure by having their cars serviced by dealerships only. Bullshit! I have been going to Firestone since then and they at least do what they promise. More