Schaumburg Toyota - Service Center

Ricky is a service personnel who listens to client issues rather than jumping to some conclusion and guiding the client to that conclusion. Ricky takes care of the car and the customer well. Jerry is t rather than jumping to some conclusion and guiding the client to that conclusion. Ricky takes care of the car and the customer well. Jerry is the guy who made our purchase experiance a good one for the reason he did try to sell what the client wanted rather than what he want to sell. Treated the people well in spite of his busy schedule. More

The customer service provided by Mr. Ricky Borromeo is always outstanding. Each time I service my cars with Ricky, he treats me like family. He is extremely knowledgeable when it comes to servicing my always outstanding. Each time I service my cars with Ricky, he treats me like family. He is extremely knowledgeable when it comes to servicing my Toyotas. As long as Ricky is with Schaumburg Toyota, I will continue serving my cars there as well as recommending Ricky to my friends. More

I know the initial reaction to getting work done at a dealership is that they will overcharge you for the quality of work done or that they come up with bogus charges. That is NOT the case at Schaumburg dealership is that they will overcharge you for the quality of work done or that they come up with bogus charges. That is NOT the case at Schaumburg Toyota. They do a great job on all their work, and you can see that they take pride in what they do. The person I worked with, Steve, was great, and not only made sure I got the service I needed, but that there were no other major issues that needed to be addressed. This time there was not any major issues and my service was taken care of quickly and efficiently and without any hassle. I like the fact that Steve remembers who I am, and if he has done any work on my car recently. They must go through hundreds of cars on any given day, and yet he still remembers people and cars that he has worked on. I also like that I can do a full days worth of work at my job, and still be able to take my car in to get work done. I don't know of many other service departments that are open until midnight on a regular basis that is not considered emergency work or something of that extent. I drive out to the suburbs from Chicago for that reason. With the way gas prices are shooting up, and the time it takes to get out there, I'm sure it would be easier to go somewhere local to get work done on my car, but I have always had great service. More

Awesome Job as always from Mark and Scott! I would definately recommend these guys to anyone that needs their car worked on! They are both professional, knowledgeable, and prompt with the services the definately recommend these guys to anyone that needs their car worked on! They are both professional, knowledgeable, and prompt with the services they perform!Both Mark and Scott have serviced my Toyotas for the last 7 years and are the reason I keep coming back to Schaumburg. Laurie More

95% of the reason for my vote this high is because Mr. Bill Krizeneeky in service department. I trust and like his work ethics and quality of work. I felt confident and relax when Bill handled my work req Bill Krizeneeky in service department. I trust and like his work ethics and quality of work. I felt confident and relax when Bill handled my work request. Two thumbs up here! since i do not work with other service managers, i can't say the same about them. More

I have been a loyal customer of Schuamburg Toyota for about eight years, primarily because of the service department (Rafael Sanchez is great), but have also purchased a vehicle from thsi dealer. I high about eight years, primarily because of the service department (Rafael Sanchez is great), but have also purchased a vehicle from thsi dealer. I highly recommend Schaumburg Toyota and especially their Service department. More

I have known Ricky for 16 years and he has always been friendly, remembered me and my car, and helped me get my car serviced. He always looks for the best way to keep the costs down on repairs. Today he f friendly, remembered me and my car, and helped me get my car serviced. He always looks for the best way to keep the costs down on repairs. Today he fixed my car for free because it was a very minor adjustment to fix it. I really enjoy the dealership and the service department. More

Schaumburg Toyota is one place I always trust for my car needs. I have been working with Ricky from the last couple of years on my car servicing needs and he has been very customer friendly and helped me an needs. I have been working with Ricky from the last couple of years on my car servicing needs and he has been very customer friendly and helped me and my friends with all our car servicing needs.He understands the customer needs and put the customer at front on all the work he do. I will have piece of mind when I get my car servicing done at Schaumburg Toyota. The technicians are friendly, experienced and more importantly great customer service. More

In 2006 I purchased a new Rav4 and have had all of my service done exclusively at the dealership and I couldn't bee more pleased. Steve has been my service advisor and has always taken great care of me a service done exclusively at the dealership and I couldn't bee more pleased. Steve has been my service advisor and has always taken great care of me and my car. I feel that I receive up-front honest information regarding my vehicle and I am also listened to when I have concerns. I'm not treated like I don't know anything about my vehicle and that is important to me, being a woman. I have never felt like I have been taken advantage of. Also, you can't beat the hours in the service dept. Kudos to the service team at Schaumburg Toyota. More

I purchased my Toyota in 2002, my sales person was Jerry McDuffie who got me a great deal, was very kind and entertaining.I consider him a friend to this day. When I obtain enough money to buy another car I McDuffie who got me a great deal, was very kind and entertaining.I consider him a friend to this day. When I obtain enough money to buy another car I will be right back at Shaumburg Toyota looking for Jerry. The maintaintance of my car is handled by Brian Matuszewski and JB.JB is the only person who has worked on my car since I purchased it and I have not had any probs.The customer service that has been extended to me by Brian and this company is awesome.I may not have the most expensive car coming into the service dept, but the guys treat me like a queen and have taken such good care of my car. Thank-you Toyota Shaumburg for the great people you have working there and the wonderful service you provide to your customers. Sincerly, Suzette Logan More