Schaumburg Toyota - Service Center

Never visit this place! Some of my friends already Never visit this place! Some of my friends already warned me not to go this place, but my wife went there just for oil change and asked what she expe Never visit this place! Some of my friends already warned me not to go this place, but my wife went there just for oil change and asked what she experienced for light bulb. It's on and off while driving. The technician quoted me $250 for replacing one bulb and I refused it since the problem is wered and he told me it's not under warranty. Then, he charged $53 for just seeing the bulb. Actually they named it as diagnosis fee. He never mentioned the fee before checking and told me there is no free service when I complained it. He remade the invoice without that charge but he lost one customer and many potential customers too because I will share this story with as many people as possible. I just found that Toyota already settled that HID bulb problem under warranty and refund the charge if already paid to fix the problem. I will visit Elgin Toyota under warranty. Schaumburg Toyota charges so expensive for many others including smart key and making duplicate. If you look not experienced person for fixing car, they scare you to fix many other unnecessary things. This Toyota will be my last one. More

The customer service at Schaumburg Toyota is worth the drive from Chicago.I have a Camry and a 4Runner and I've never had a problem with the completed service issues on both vehicles.The friendly staff at drive from Chicago.I have a Camry and a 4Runner and I've never had a problem with the completed service issues on both vehicles.The friendly staff at Schaumburg Toyota is awesome.Took the 4Runner in for an oil change and I thought I needed to have my brakes replaced.Under the supervision of Rafael Sanchez,all the brakes needed were a good cleaning.I know that, just about any other place,would have talked me into far more than what I was expecting.Rafael Sanchez was very honest,friendly and made sure that I didn't have to stay longer than what I should have been. More

This dealer is not honoest and it just tries to over charge customers. From its website, the 120k Maintenance package for 2002 4Runner is $555.54. However, I was told by the service manager, Crag, that charge customers. From its website, the 120k Maintenance package for 2002 4Runner is $555.54. However, I was told by the service manager, Crag, that I have to pay extra $237 for this package for replacing PCV valve and Spark Plugs. I argued that the package should include that service. He even printed out a sheet with $237 as extra charge on it. Please see the attached details of the service package and it is clear that the PCV valve and Spark Plug replacement are included. It wasted me time and gas to drive there. 120,000 Mile Conventional Oil Service [V-6 4x4 Truck] -Replace engine oil (Conventional Non-synthetic oil) -Replace the oil filter -Check the fluids -Check the tire pressure -Inspect the ball joints and dust covers -Inspect the drive shaft boots -Inspect the steering gear box -Rotate the tires -Inspect the tires -Clean and adjust brakes -Replace the cabin air filter -Inspect drive belts -Inspect coolant hoses -Inspect fuel cap gasket -Inspect fuel lines and connections -Inspect fuel tank band -Inspect fuel vapor recovery hoses -Inspect exhaust system pipes & mounts -Replace the engine air filter -Replace the engine coolant -Replace transmission fluid -Replace transfer case oil -Replace front & rear differential fluid (when applicable) -Replace PCV valve -Replace spark plugs (standard plugs only) -Visually inspect the brake linings -Visually inspect the brake hydraulic lines *Price for this services starts at the amount shown $555.54 More

Ricky is a service personnel who listens to client issues rather than jumping to some conclusion and guiding the client to that conclusion. Ricky takes care of the car and the customer well. Jerry is t rather than jumping to some conclusion and guiding the client to that conclusion. Ricky takes care of the car and the customer well. Jerry is the guy who made our purchase experiance a good one for the reason he did try to sell what the client wanted rather than what he want to sell. Treated the people well in spite of his busy schedule. More

The customer service provided by Mr. Ricky Borromeo is always outstanding. Each time I service my cars with Ricky, he treats me like family. He is extremely knowledgeable when it comes to servicing my always outstanding. Each time I service my cars with Ricky, he treats me like family. He is extremely knowledgeable when it comes to servicing my Toyotas. As long as Ricky is with Schaumburg Toyota, I will continue serving my cars there as well as recommending Ricky to my friends. More

I know the initial reaction to getting work done at a dealership is that they will overcharge you for the quality of work done or that they come up with bogus charges. That is NOT the case at Schaumburg dealership is that they will overcharge you for the quality of work done or that they come up with bogus charges. That is NOT the case at Schaumburg Toyota. They do a great job on all their work, and you can see that they take pride in what they do. The person I worked with, Steve, was great, and not only made sure I got the service I needed, but that there were no other major issues that needed to be addressed. This time there was not any major issues and my service was taken care of quickly and efficiently and without any hassle. I like the fact that Steve remembers who I am, and if he has done any work on my car recently. They must go through hundreds of cars on any given day, and yet he still remembers people and cars that he has worked on. I also like that I can do a full days worth of work at my job, and still be able to take my car in to get work done. I don't know of many other service departments that are open until midnight on a regular basis that is not considered emergency work or something of that extent. I drive out to the suburbs from Chicago for that reason. With the way gas prices are shooting up, and the time it takes to get out there, I'm sure it would be easier to go somewhere local to get work done on my car, but I have always had great service. More

Awesome Job as always from Mark and Scott! I would definately recommend these guys to anyone that needs their car worked on! They are both professional, knowledgeable, and prompt with the services the definately recommend these guys to anyone that needs their car worked on! They are both professional, knowledgeable, and prompt with the services they perform!Both Mark and Scott have serviced my Toyotas for the last 7 years and are the reason I keep coming back to Schaumburg. Laurie More

95% of the reason for my vote this high is because Mr. Bill Krizeneeky in service department. I trust and like his work ethics and quality of work. I felt confident and relax when Bill handled my work req Bill Krizeneeky in service department. I trust and like his work ethics and quality of work. I felt confident and relax when Bill handled my work request. Two thumbs up here! since i do not work with other service managers, i can't say the same about them. More

I have been a loyal customer of Schuamburg Toyota for about eight years, primarily because of the service department (Rafael Sanchez is great), but have also purchased a vehicle from thsi dealer. I high about eight years, primarily because of the service department (Rafael Sanchez is great), but have also purchased a vehicle from thsi dealer. I highly recommend Schaumburg Toyota and especially their Service department. More

I have known Ricky for 16 years and he has always been friendly, remembered me and my car, and helped me get my car serviced. He always looks for the best way to keep the costs down on repairs. Today he f friendly, remembered me and my car, and helped me get my car serviced. He always looks for the best way to keep the costs down on repairs. Today he fixed my car for free because it was a very minor adjustment to fix it. I really enjoy the dealership and the service department. More