Schaumburg Toyota - Service Center

Frustrated Called to set an appointment for a recall. Did you not have the part and said they would call me back when it arrives. I never got a call back. No ans Called to set an appointment for a recall. Did you not have the part and said they would call me back when it arrives. I never got a call back. No answer as to why and no names either. They didn’t care that I wasn’t called back. A month later I made an appointment and the recall part was in. I needed another part and took four days to come in. They did give me a loaner during that time. Everybody is nice and friendly but if you have a problem the attitude seem to change to I don’t care take it or leave it. More

Check engine light requiring service Service department took me quickly and resolved issue within about 1 hour. My wife was in the hospital at the time and therefore I could not stay lon Service department took me quickly and resolved issue within about 1 hour. My wife was in the hospital at the time and therefore I could not stay long for repair. More

Great service Only complaint I have is that my seat was adjusted. for the short in service time. I don't understand why the seat needs to be adjusted to fit the tra Only complaint I have is that my seat was adjusted. for the short in service time. I don't understand why the seat needs to be adjusted to fit the transporters of the vehicle from the entry way to the repair station. More

Excellent, friendly service as expected! Keep up the good work! Great customer service goes a long way for customer satisfaction and retention. I have 4 Toyota vehicles all serviced here! work! Great customer service goes a long way for customer satisfaction and retention. I have 4 Toyota vehicles all serviced here! More

Christian was very nice, clear in recommended services needed based on age of car & service history; understanding of service costs & very clear on expectations. Would like to work with him directly again needed based on age of car & service history; understanding of service costs & very clear on expectations. Would like to work with him directly again for future visits. More

Chubby was very helpful and very knowledgeable . He assessed the situation regarding my car and gave very good recommendation.. the overall service department was very professional. assessed the situation regarding my car and gave very good recommendation.. the overall service department was very professional. More

Excellent service! Quick time. Nice waiting area . Great people. They explain everything and answer for all my question. I highly recommend visit this dealership. Awesome people. They explain everything and answer for all my question. I highly recommend visit this dealership. Awesome More

He makes recommendations for the next service; no pressure especially when it’s out of the budget, right on time, washing of the car is included very convenient on winter season pressure especially when it’s out of the budget, right on time, washing of the car is included very convenient on winter season More

Great service; friendly & helpful service reps I came in for an oil change and possibly wheel alignment. The service rep gave me the $37.95 discount on oil change (which does not include parts or o I came in for an oil change and possibly wheel alignment. The service rep gave me the $37.95 discount on oil change (which does not include parts or oil). Perhaps they could tell customers the estimated total with the extras required. I also needed the wheel alignment so had that done. The service rep gave me a list of at least four other "maintenance" items that he said the car needed, based on its age (2007 Camry). Due to costs, I declined to have any other work done at that visit. I do think the spark plug cost, almost $600, is very high. While it may be mostly labor, I will probably check around with other repair shops on this item. More

ON TIME/EARLY Extremely polite and on time -- finished earlier than I expected. Lovely new quarters. Almost wish I could have used the appealing waiting room, but Extremely polite and on time -- finished earlier than I expected. Lovely new quarters. Almost wish I could have used the appealing waiting room, but, instead, took my son and his girlfriend to dinner. Car was ready when we came back for it. It was a recall so no money exchanged hands. More