Schaumburg Toyota - Service Center

The best customer service keeps me coming back now for over 25 years! Thank you! over 25 years! Thank you! More

Mike Krueger service director had his IT changed offer date to expired after the service took place and did not honor SchaumburgToyota.com website promotion. I have proof. I took the screenshot of the onl date to expired after the service took place and did not honor SchaumburgToyota.com website promotion. I have proof. I took the screenshot of the online offer before and after. Had to pay double of what was advertised. I will talk to corporate office about UNFAIR PRACTICES ACT. "The Act prohibits the use of unfair or deceptive acts or practices, including the use of deception, fraud, misrepresentation, and SUPPRESSION OF MATERIAL facts. While the Act provides this general definition, it also contains a number of specific actions that are considered to be violations of the law." More

Everyone was, nice, helpful and professional. A special thanks to Steve Lowell in service who goes the extra mile to make sure Toyota does a great job! A special thanks to Steve Lowell in service who goes the extra mile to make sure Toyota does a great job! More

the waiting area was clean and I enjoyed hot chocolate drink and bottle of water. drink and bottle of water. More

Always very friendly service department that gives me options and let's me know what repairs will likely be needed at my next visit. I am not happy about the 3% credit card fee that is now added on to th options and let's me know what repairs will likely be needed at my next visit. I am not happy about the 3% credit card fee that is now added on to the bill. The fees banks charge for this service has always been there so not sure why the dealership decided to now add it on. Why not just add it into the prices being charged? And, if someone chooses to pay cash then give them a 3% discount. It is insulting to nickel and dime the customers like this. I see it happening in restaurants typically and avoid those but did not expect this at a car dealership. Like I said, offer a cash discount but just change your prices to reflect the prices and be done with it. More

We always bring our car here for service. Steve Kreuger and his team are the best! He gives great advice. Steve Kreuger and his team are the best! He gives great advice. More

Very Efficient, Responsive, Courteous, Professional, described what needed to be done, provided discount services performed. described what needed to be done, provided discount services performed. More

Rafael is the best. Always makes it a quick and easy visit and always keeps me up to date on what's going on. Thanks Rafael Always makes it a quick and easy visit and always keeps me up to date on what's going on. Thanks Rafael More

Well organized, professional mechanics. Nice waiting area. Clean bathrooms. Convenient location. Coffee, flat screen, bright and light-filled facility. Nice waiting area. Clean bathrooms. Convenient location. Coffee, flat screen, bright and light-filled facility. More

Always friendly service and advice. Late hours are great to drop off car at night. Late hours are great to drop off car at night. More