Schaumburg Kia

I went to Bob Rohrman’s dealership after a horrible experience elsewhere. I was surprised how easy and simple buying a car could be. Ruben was awesome and I will recommend him to anyone looking for a K experience elsewhere. I was surprised how easy and simple buying a car could be. Ruben was awesome and I will recommend him to anyone looking for a Kia. More

Friendly knowledgeable cared about our payment goals showed different options took a tour of service department showed different options took a tour of service department More

I brought my vehicle in for service not only was my car there for a week but they also tried to charge me $200 dollars for a loaner vehicle they then called me and told me my vehicle was all fixed i got to there for a week but they also tried to charge me $200 dollars for a loaner vehicle they then called me and told me my vehicle was all fixed i got to the dealer to only find out that my car was not fixed and i was having the same issue the manager told me well we fixed the problem and there is nothing that we could do i will never buy from a bob rohrman dealer again not only did they loose my service they lost a customer as a kia owner i traded my vehicle in after only having it for 11 months its a shame how terrible the service and poor customer service quality is!!!!! More

Your service department managed by Phil is a mess period three months ago they messed up my car in the three different occasions that very disrespectful period three months ago I was treated very rudely by three months ago they messed up my car in the three different occasions that very disrespectful period three months ago I was treated very rudely by one of your service department and he change the oil after I was waiting more than three hours and he forgot or maybe intentionally he didn’t close the oil tank so my car stopped working It has to be told by your towing agency and they ask me to pay for the towing and it’s not my fault it’s the service department fault I had to be without a car for two weeks and nobody cared to call me and offered me a card to be used until my car is fixed it’s a mess and in the end fill the manager of the service department instead of apologising for my damaging experience with you guys he insulted me and hang up on me two weeks ago it’s such a damaging experience More

After buying a car that wasn’t fixed and left me stranded on the side of the road the process to exchange it was excruciating. And now, after I got the newer car, they have yet to update me on whether they f on the side of the road the process to exchange it was excruciating. And now, after I got the newer car, they have yet to update me on whether they filed the paperwork to register my car with the state. COMPLETELY DISSATISFIED. More

It was a fantastic customer experience dealing with everyone involved. My sales rep, Steve was excellent. everyone involved. My sales rep, Steve was excellent. More

Salesmen we’re not attentive to me and was showing cars to multiple families at the same time. I did not feel that all of my needs were heard or met. I felt like a number. to multiple families at the same time. I did not feel that all of my needs were heard or met. I felt like a number. More

My salesperson was very knowledgeable about the car I was interested in and very easy to work with. I appreciate his patience in teaching me all the technology. It would have been 5 stars but the paperwork interested in and very easy to work with. I appreciate his patience in teaching me all the technology. It would have been 5 stars but the paperwork has been very slow and people do not answer my voice mails. More

Great experience buying a car for my daughter. Nic was a great salesman to work with! Nic was a great salesman to work with! More