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Schaumburg Kia
Schaumburg, IL
2,737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,737 Reviews of Schaumburg Kia
November 13, 2018
Professional, courteous, thorough Staff take car of you as soon as you arrive for your appointment, keep you informed, do all the work, because they have 20 bays. Would definitely r Staff take car of you as soon as you arrive for your appointment, keep you informed, do all the work, because they have 20 bays. Would definitely recommend. More
by STBEIRNE
Verified CustomerEmployees Worked With
Tim
November 13, 2018
Friendly, helpful, punctual service Don an excellent customer service associate. Very friendly, helpful. Gave us discount even though we forgot coupon. Car running great. Will come back Don an excellent customer service associate. Very friendly, helpful. Gave us discount even though we forgot coupon. Car running great. Will come back agaiin to have our car serviced! More
by LVNVEGAS15
Employees Worked With
Don Conrad
November 13, 2018
Fast and friendly Made an appointment, drive in and was taken care of in a timely manner by a friendly person (Tim). What more can you ask for? Made an appointment, drive in and was taken care of in a timely manner by a friendly person (Tim). What more can you ask for? More
by Heidi
Employees Worked With
Tim
November 13, 2018
Excellent Reservation no problem, service on time and staff are trusted. Enjoy to drive a safe kia. I'm thankful to all staff. See you soon by 2019 Reservation no problem, service on time and staff are trusted. Enjoy to drive a safe kia. I'm thankful to all staff. See you soon by 2019 More
by EDWINSALVADOR
Employees Worked With
Bill Mitchell, Ricky Perez
November 13, 2018
Frustrating When I first visited the center, I walked in and stood at what I thought was the check-in counter for 5-10 minutes. Multiple employees walked by, look When I first visited the center, I walked in and stood at what I thought was the check-in counter for 5-10 minutes. Multiple employees walked by, looked directly at me and said nothing. Finally someone pointed me to a desk opposite where I was standing and advised I talked to the person sitting there. The person at the desk saw me earlier, I looked right at them and made eye contact, and they also said nothing the whole time I stood there. I sit down and speak to the guy at the desk (Don I think). I explained the issues with my vehicle, and asked about what would be done. Through the course of conversation I asked about warranty issues with my Kia and he stated "Well we don't go searching for warranty issues". I just wanted to make sure everything was currently checked, I didn't expect much outside of that so it was likely a miscommunication. I didn't appreciate him being snappish, but I'm sure my tone probably wasn't the most inviting either. When he was taking my info and asked for an email, I told him I wasn't providing one. I know most people just provide it without much thought, but given that I provided my phone number and I've been harassed with 4 or 5 automated text messages asking to complete surveys I think I made the right decision. When I said I wasn't providing one I didn't appreciate the look as though I had just grown a third eye and the head tilt as a non-verbal "ooook then". I told him price was a very important factor for me, and let me tell ya, this dealership does NOT like to hear that. Maybe I'm out of line for trying to save money and keep my email private, I'm not sure. Fast-forward to the car being looked over the next day. It was advised I do 3 different types of liquid flushes (brakes and two others) as well as brake pad replacements and everything associated with that for my 30k mile Kia Soul checkup. I checked the manufacturer recommended maintenance and the ONLY one of those suggested was brake pads, and fluid IF necessary. They were asking $420-460 (dont remember EXACT price)- I stated that it was more than I was looking for. I understand where the guy who called me (Tim?) was coming from, I'm sure he deals with this alot. Also the 400+ was just for the brake stuff. His response "Well how much DO you want to pay?!?" I could hear the frustration in his voice. It felt weird to me that it was something potentially negotiable. Are these prices set or not? Regardless, I told him I would consider it and call back. Called a few other places which all quoted at least $100 less. I know it's dealership vs non dealership but for brake pads I'm not too worried, they are simple to swap out. So, I just told them I would pick up the car. When I can hear someone's anger through the phone it's not a great customer experience regardless of situation. The only saving grace to this entire experience was the woman I spoke to when I picked up my car at the end of all this. (Milena?) I dont remember her name exactly, but she was awesome. She didn't skip over anything, went over the invoice in a detailed manner, and explained the why behind things that were done. The car is the second greatest expense most people will ever have, outside of living area, and I don't like working from assumptions or faith that I'm being treated well when car issues are involved. I'm supposed to bring my car in again in the near future, and I'm really dreading it. More
by REFUSED
Employees Worked With
Tim, Milena?, Don Conrad
November 12, 2018
Recall I brought my Kia in for a recall. The work was completed in the time quoted and the staff was courteous. The waiting room was comfortable. I brought my Kia in for a recall. The work was completed in the time quoted and the staff was courteous. The waiting room was comfortable. More
by KATIEP
Employees Worked With
Don’t know the names
November 12, 2018
Good Service I used to go to another Kia dealership and did not like the service that was provided. Schaumburg Kia has been much better to deal with and far more t I used to go to another Kia dealership and did not like the service that was provided. Schaumburg Kia has been much better to deal with and far more trustworthy. More
by DARYL_TREGER
Employees Worked With
Don Conrad
November 09, 2018
Update software Just dropped in to make appt. And they b offered to do it shortly if I wanted. Then they promptly got to it and were shortly. Just dropped in to make appt. And they b offered to do it shortly if I wanted. Then they promptly got to it and were shortly. More
by DJJ662002
Employees Worked With
Service. Tim
November 09, 2018
Quick service and friendly staff! Had a recall on my vehicle. Called and was told I could bring it the car Mon-Fri. Came in on Thursday and Tim my advisor was friendly, helpful and exp Had a recall on my vehicle. Called and was told I could bring it the car Mon-Fri. Came in on Thursday and Tim my advisor was friendly, helpful and explained the service in detail. Will be looking into purchasing a new vehicle in the next 6-7 months and will definitely come back! More
by RAFAEL_BOTELLO09
Employees Worked With
Tim Service Advisor
November 08, 2018
Came in for a recall I Came in for a recall repair, no appointment was needed. Was done sooner than expected. Very satisfied. Was handled very professionally. I cannot com I Came in for a recall repair, no appointment was needed. Was done sooner than expected. Very satisfied. Was handled very professionally. I cannot complain. More
by MDOHERTY1963
Employees Worked With
Bill Mitchell
