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Schaumburg Kia

Schaumburg, IL

4.5
2,737 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,737 Reviews of Schaumburg Kia

May 04, 2020

Jason and his team were very professional very friendly they fix my minivan I am very pleased with the service I received at Bob Rohrman Schaumburg thank you More

by Leticia Navarro
Recommend Dealer
Yes
Employees Worked With
The guy’s fixing my minivan , Jason Glasby, Adrianna Sanchez
May 04, 2020 -

Schaumburg Kia responded

Leticia, thank you for the 5-star review! We are happy to hear that Jason provided the professional service we strive for at Bob Rohrman Schaumburg Kia. We will certainly let him know that you appreciate his help!

May 04, 2020

Great Customer service, everything went smooth. Steve had the car ready for me to test drive when I arrived. I test drove the car, did my paperwork and paid and was out in no time. More

by Charles Lumpkin
Recommend Dealer
Yes
Employees Worked With
Ricky Perez, Steve Heinze
May 05, 2020 -

Schaumburg Kia responded

Thank you, Charles! It's fantastic to hear that Steve made your car-buying process quick and easy. We hope that you are enjoying your new vehicle!

May 04, 2020

Was absolutely pleased when I got the car back. Took more time than I thought it would but having the service of the shuttle was great. The driver was so nice. And when I got into my own car, it was cleaner More

by MKSHIPBAUGH
Recommend Dealer
Yes
Employees Worked With
Jason Glasby
May 05, 2020 -

Schaumburg Kia responded

A big thanks from the Bob Rohrman Schaumburg Kia team for this great review! We're so glad we could provide excellent service for you and it's wonderful to hear you enjoyed your vehicle being returned in sparkling clean condition. We appreciate the 5-star feedback!

May 04, 2020

We started the process with emails back and forth. Follow up with a couple phone calls. And eventually into the dealership to speak with Michael. Nothing but professionalism from the start to the end test dr More

by RAYMONDREDSIS11
Recommend Dealer
Yes
Employees Worked With
Ricky Perez, Tiffany Tremmel, Michael Mallory, Juliet Kuzma
May 05, 2020 -

Schaumburg Kia responded

Raymond - We love to hear that from start to finish you received professional service from our Bob Rohrman Schaumburg Kia team. Thank you so much for trusting us with this purchase! We hope you absolutely love your new vehicle.

May 02, 2020

Jose was very helpful the problem with my brakes was taken care of quickly, the service department was understanding and worked quickly to resolve the problem, hopefully the problem will not return. More

by ALCANTRAPATRICK
Recommend Dealer
Yes
Employees Worked With
Jose in service department I rate him 5 stars, Barry Ross, Mark Anderson, Michael Mallory, Jason Glasby
May 04, 2020 -

Schaumburg Kia responded

Thank you for trusting us at Bob Rohrman Schaumburg Kia. Our team is dedicated to offering excellent service for our customers and we're glad to hear that Jose got you back on the road safely!

May 01, 2020

Horrible communication, did not follow through what was said. It was rush to purchase then service went down hill. I was told one thing and then something else happened on several occasions. More

by Oglesby.brandon
Recommend Dealer
No
Employees Worked With
Ricky Perez, Steve Heinze
May 20, 2020 -

Schaumburg Kia responded

It's always disappointing to receive a 1-star review. We strive for attentive and honest service here, and I'm sad to see that we didn't leave you with that impression. I'd like to hear a bit more about what happened during your visit to see if there is something we can do to address your concerns. Would you consider giving me a call? Thank you, Ricky Perez - General Manager - 847-641-5447

April 30, 2020

my service Service was efficient and friendly. They asked if I had any questions as I have a new Soul. They always wash the car and then this time they brou More

by SDIDOMENICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Glasby, Matthew Pavone
Apr 30, 2020 -

Schaumburg Kia responded

Thank you for leaving us a review. It's wonderful to hear that our service team provided you with such an enjoyable experience. We look forward to taking care of you, and your Kia Soul the next time you visit Bob Rohrman Schaumburg Kia!

April 28, 2020

Luther was awesome! He was patient & helpful in getting me approved for the car. He went above and beyond to get the job done. I’ve been denied numerous of places & felt like they never tried or even cared More

by LPEOPLES8809
Recommend Dealer
Yes
Employees Worked With
Tiffany Tremmel, Chris Lindville, Luther Jamison, Jason Glasby, Juliet Kuzma
Apr 28, 2020 -

Schaumburg Kia responded

Thank you for the 5-star review! We are happy to hear that Luther, Chris, and our team provided the patient and accommodating service we strive for at Bob Rohrman Schaumburg Kia. We will be sure to let them know that you appreciate their help!

April 27, 2020

Took care of my oil change! I did not have to wait that long and I am happy that the service is still open. I would like to see if I can set up remote start soon More

by GJESES646
Recommend Dealer
Yes
Employees Worked With
Don Conrad
Apr 27, 2020 -

Schaumburg Kia responded

Thank you for choosing Bob Rohrman Schaumburg Kia! We're glad to hear that our team took care of your vehicle's service needs!

April 27, 2020

The initial car purchase was great. After that a terrible experience. Everyone from my salesperson to the store manager never responded about my broken key. More

by AAVMILLER
Recommend Dealer
No
Employees Worked With
Ricky Perez, Emily Murguia
May 11, 2020 -

Schaumburg Kia responded

I'm very surprised to see this feedback as customer satisfaction is our highest priority. I'd like to make sure that all of your concerns are addressed, but I can't locate your contact information from this review. Would you please give me a call? Thank you, Tiffany Phillips - Sales Manager - 847-641-5459

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