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Schaumburg Kia
Schaumburg, IL
2,737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,737 Reviews of Schaumburg Kia
July 13, 2020
I went to get a oil change and I had Jose as my help. He was outstanding, caring and was quick to resolve. I had my mom with wheelchair and son and I was worried with the Covid 19 where we can sit because was outstanding, caring and was quick to resolve. I had my mom with wheelchair and son and I was worried with the Covid 19 where we can sit because the waiting room was full. He gave us a separate room to wait. We were so thankful for this. I tried tipping him and he did not accept. Please praise him for his outstanding service More
by CINDYKEHDER
Verified CustomerEmployees Worked With
Jose 5 STARS!!!
July 13, 2020
2020 NEW Kia Optima EX Premium Edition On June 15, 2020, I bought a BRAND NEW 2020 Kia Optima EX Premium Edition, test drove it, bought it, and asked if they could tint the windows and put On June 15, 2020, I bought a BRAND NEW 2020 Kia Optima EX Premium Edition, test drove it, bought it, and asked if they could tint the windows and put mud guards on the car and deliver it to me when finished. They delivered it in 5 days with a 5" dent in the passenger door, a chipped windshield, and the brakes weren't working correctly. I was told by their sales manager, Chad, they would bring me a loaner, repair the car and return it to me by Friday 3rd. Then, on the 3rd I was told the car wouldn't be ready, it wasn't repaired yet!. So I said cancel the Contract and give me my money back. After several protracted conversations, I was told I'd get my money back and the contract would be cancelled. It is now July 13th, I still don't have my down payment back and am holding their loaner until I get my money back. Chad, the Sales Manager at this location, lacks any form of integrity, doesn't return his phone calls, his voice mail box is always full so you can't leave him a message, and he doesn't follow through on what he says he's going to do. I also left several messages for Ricky Perez who didn't return my telephone messages either. It's been almost a month since I purchased my car and am still waiting for my money to be returned along with a cancelled Contract. I wouldn't recommend this dealership to anyone. However, I would recommend their sales lady, Klaudia Tatkowska, she followed through on everything she said she was going to do and was a pleasure to work with. More
by dsmity50
Employees Worked With
Chad, Sales Manager, and Chris Linville, Business Manager, Ricky Perez, Klaudia Tatkowska, Daina Barthel, Juliet Kuzma
July 11, 2020
Great Service, great people. Jose in service was great. He was the person who I spoke with over the phone and the person that helped me with everything, along with Phil. Service a Jose in service was great. He was the person who I spoke with over the phone and the person that helped me with everything, along with Phil. Service at the dealership was top notch, they both kept me in the loop during the process and were generally interested in my thoughts on my car. After a bad experience at another local dealership, they have won my business going forward. More
by ohboyhereiam
Employees Worked With
Jose, Phil
July 10, 2020
They are friendly and efficient. GREAT experience when I bought the car. The service department does a fast and great job. I will buy all my cars there. bought the car. The service department does a fast and great job. I will buy all my cars there. More
by MISSYELLOWP41
Employees Worked With
Bill Mitchell, Jason Glasby
July 09, 2020
Service center was ready for my vehicle at my appointment time. Everything was explained to me when I first got there. Waiting area was great, the desktop areas were very helpful as I wanted to be logged in time. Everything was explained to me when I first got there. Waiting area was great, the desktop areas were very helpful as I wanted to be logged in for work while I waited for my car. Everything was explained to me once the service was done. More
by jennifersande813
Employees Worked With
Jose Rivera
July 08, 2020
Mike in sales was amazing and so was Jason L in the Service department. Both worked so hard to help make sure I chose a car that would fit me and my needs best Service department. Both worked so hard to help make sure I chose a car that would fit me and my needs best More
by Jordanlewellyn15
Employees Worked With
Jason Lewellyn , Barry Ross, Michael Mallory
July 07, 2020
I was very pleased with the service and how they got me in a timely matter considering they were very busy. I would definitely recommend them. Jose was very helpful. in a timely matter considering they were very busy. I would definitely recommend them. Jose was very helpful. More
by Taliasm82
Employees Worked With
Jose I’m service dept
July 06, 2020
Everything went well, but I had to call to get an update on my car. 2 hr repair was over 4 hrs. no communication, I contacted the shop after 4 hrs, was placed on hold, only be told it’s not ready. Fifteen on my car. 2 hr repair was over 4 hrs. no communication, I contacted the shop after 4 hrs, was placed on hold, only be told it’s not ready. Fifteen minutes later they called back to say its now ready.Also asked for an additional quote to get a belt replaced, was told I would get a call when they got the price together. I Was never called, and the quote was on my ticket only when I picked up the car. when the campaign was done and I was there to pick it up. More
by RICHARDSON.RANDALL
Employees Worked With
Juan
July 04, 2020
Emily was awesome very friendly and knowledgeable great Emily was awesome very friendly and knowledgeable great experience, definitely going back for my next new car. Love this dealership, very helpful and Emily was awesome very friendly and knowledgeable great experience, definitely going back for my next new car. Love this dealership, very helpful and super friendly More
by MAAC1467
Employees Worked With
Ricky Perez, Mark Anderson, Steve Heinze, Emily Murguia
