Schaumburg Kia

Not very happy My husband brought our vehicle in to repair the steering wheel column, this service was covered under my extended warranty. My husband was told the s My husband brought our vehicle in to repair the steering wheel column, this service was covered under my extended warranty. My husband was told the service would take 1 1/2 so he waited for the repair to be completed. After 2 hours the technician advised my husband that the repair was completed but in the process he had to disconnect my remote start and if we wanted it reconnected, he would have to charge us an hour labor ($143.08), so now an 1 1/2 job took 3 hours. I am not sure I understand why we have to be charged for a service we had no control over, my husband was NOT notified prior to disconnecting the remote start and asked if he wanted the tech to proceed because there would be a charge to reconnect, the tech simply disconnected and told my husband after the fact and furthermore why are we being charged for a process that needed to be done to repair the steering wheel. When I bring my car in for servicing I would expect for it to be returned not needing something else repaired or reconnected for an additional charge. Of course my husband agreed to paying to reconnect, I use my remote start frequently. I purchased this vehicle brand new from the dealership with the remote start already installed. I am so very disappointed. More

Misled multiple times Schaumburg Kia was an absolute nightmare. I am so frustrated and upset with this location due to being misled multiple times throughout the entire pro Schaumburg Kia was an absolute nightmare. I am so frustrated and upset with this location due to being misled multiple times throughout the entire process. I was originally quoted a certain price online and was told that the interest would be 0%. When I went into the dealership, I met with Bill. Long story short, Bill had no knowledge about the vehicle and tried telling me features that were in the car that were not accurate. He tried to tell me the price I got online was not right, and I would not get 0%. He finally came down with the price, but when I viewed the car, it was not the same car I inquired about online, and it did not have features he told me it would have. When I questioned this, he got extremely defensive and was very rude. When we told him we'd like to discuss the higher version, and we'd want to make it work in our price range. He leaned back in his chair, rubbed his hands together, and said "looks like we're done here". Bill was so unprofessional and I was so angry. I emailed Ricky and Tiffany, both in management and never got a response. I went to a different dealership and got the higher trim in the price I wanted. So I believe Bill was just lazy and did not want to budge with us. I would avoid this sales associate. More

Overall good experience but difficulty nailing down the timing of the car left my family frustrated. No fault of the employees, they were great and as open as possible. timing of the car left my family frustrated. No fault of the employees, they were great and as open as possible. More

The service was good, but the only complaint was that the employees weren't wearing masks. The repairs were at the level they described and done on time. employees weren't wearing masks. The repairs were at the level they described and done on time. More

I waited for an oil change to be completed for THREE HOURS. That was with a scheduled appointment! When I got there, no one was there to tell me where to put my car or even greet me to take my keys and HOURS. That was with a scheduled appointment! When I got there, no one was there to tell me where to put my car or even greet me to take my keys and ask why I was there. When my car finally was taken in, I had to ask what was going on and why it was taking so long. They told me I needed a new battery and all they had left to do was swap it with a new one. That alone took 40 mins! No one even came to get me when my car was ready. I went to the counter to see what the status was and saw my car ready to go. No one was at the desk again, and I had to wait for someone to show up yet again. The few times I did talk to Jason at the desk, he was very nice and gave me updates on my vehicle. I typically go to the Kia service center in Elmhurst for the same service. On a busy day, it takes an hour and a half. It's completely unreasonable for a customer to wait 3 hours for an oil change. I'm never coming back to your service center again. I'd gladly drive an extra 15 mins to go somewhere else. Your scheduling website is also terrible to see what service times are available. I had to blindly guess times and hope one of them was available. More