Schaumburg Kia

No longer the "great Bob Rohrman" they once were In the times of COVID you would think a dealer that primarily deals with customers would make sure that their customers are safe. Service department: In the times of COVID you would think a dealer that primarily deals with customers would make sure that their customers are safe. Service department: either masks not worn correctly - or not worn at all. No protection put in my car - including the basic paper floor mats. Sales department - only saw one older salesman with a mask on - no one else had masks on at all. Was astounded by the lack of professionalism that I saw - salesmen/women in flip flops and just dressed sloppily. Watched a manager(?) approached by a customer who wanted to finish up a transaction - manager couldn't find anyone to help and literally walked away from the customer while the customer was in mid-sentence. Never said - one moment I'll be right back - just walked away. Watched another manager(? I assume he was higher up since he had an office.) flip off a salesman while standing in the middle of the sales floor. Saw me watching him and just smirked and walked away. Witnessed another manager whistle to a customer to get her attention - my son asked me if I saw the man just whistle to the customer like she was a dog. Waited for my car to be finished in service - checked with the cashier - had to wait until she was done on her cell phone - she said she didn't know when my car would be ready because they were short handed. But she never called to check on it. I walked back to the service desk - oh look - my car - sitting there. Is it done? Waited for service rep to come back - he said yes it was done - he would be back in a moment with the paperwork. 10 minutes later I walked back to the service desk - "oh sorry - i'll bring it up now." Another customer overhead my conversation with the service rep - he walked out to find out where his car was - and he was told it was ready a while ago. My dad was a car salesman for over 20 years - yes I realize times are changing - but I was honestly disgusted and disappointed by the lack of professionalism. Bring back your standards Mr. Rohrman - you can no longer slide on just being in Schaumburg any longer. More

Poor Service and No Call Backs This place is a joke. I sold my 2017 Challenger for a car for my son. I was looking at a 2017 Passat and they wouldn't make deal because it was just p This place is a joke. I sold my 2017 Challenger for a car for my son. I was looking at a 2017 Passat and they wouldn't make deal because it was just put on their lot. I test drove and loved it. They pushed a 2015 Passat on me instead. Looked like the same car so i said sure. I walked out to car and checked it out. Looked good. So I got it. Well car had a tire pressure light on and they couldn't fix. They told me to take to Volkswagen dealer in Gurnee. I drove off the lot and the underneath was making a bang noise. A week goes by and I finally get into the shop. They tightened a ball joint allegedly and front end was now out of alinement. They refuse to call me back or give me parts to fix. Ricky Perez (General Manager), Kevin Curtis (Meat Head), Chris Lindville are all jokes. They are unprofessional and don't care about the cars they sale. They sale crap cars and don't email anyone back. Pathetic. I do not recommend buying anything from these guys. More

Had to come back for oil change three times. Either not running on time or taking to long to do it. Not a happy camper I had to comeback running on time or taking to long to do it. Not a happy camper I had to comeback More