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Schaumburg Kia
Schaumburg, IL
2,738 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,738 Reviews of Schaumburg Kia
September 28, 2020
Car was in to trey and trouble shoot a few things. One issue was related to user error... Others than one issue with the brakes that couldn't be duplicated, all turned out well - except my car came to yo issue was related to user error... Others than one issue with the brakes that couldn't be duplicated, all turned out well - except my car came to you freshly detailed, and came back to me dirty. More
by Mortgagemaven2
Verified CustomerEmployees Worked With
Tony Gray
September 28, 2020
Service was busy but finished my service in adequate time frame. Staff updated me on any concerns A very positive experience at this dealership. Thanks frame. Staff updated me on any concerns A very positive experience at this dealership. Thanks More
by amyscherer723
Employees Worked With
Mark Robles, Tony Gray
September 26, 2020
We were looking for a red Kia Soul the website showed one in stock, when we came in the salesman tried to play the old bait and switch bringing out a black Soul. We insisted on red and he confessed he could in stock, when we came in the salesman tried to play the old bait and switch bringing out a black Soul. We insisted on red and he confessed he could not FIND the red car. More
by jodybuffo
Employees Worked With
Chris Evans
September 23, 2020
Great customer service! This is my first KIA and i can tell no the last! Mark Robles and Fil Principato went above and beyond to keep me posted about my car status! This is how dealership should operate n tell no the last! Mark Robles and Fil Principato went above and beyond to keep me posted about my car status! This is how dealership should operate not just at the time of sale. Im super happy and now KIA have my business for me or any family member in market More
by Wahids430
Employees Worked With
Mark Robles and Fil Principato
September 23, 2020
The car works really good, and they explained everything to me. The only problem I got is that once I signed the papers, with every person I talked they kept rising the monthly payments I agreed to make, th to me. The only problem I got is that once I signed the papers, with every person I talked they kept rising the monthly payments I agreed to make, that seem a little unprofessional and showed a lack of communication between departments. More
by CARMENACEDO
Employees Worked With
Christian Lamoso
September 23, 2020
Service was good. Chris Evans was very nice and Service was good. Chris Evans was very nice and attentively. His knowledge was about the Telluride. His negotiations skills were on point and w Service was good. Chris Evans was very nice and attentively. His knowledge was about the Telluride. His negotiations skills were on point and we felt that he had our best interest at heart. More
by Tyrone
Employees Worked With
Mark Anderson, Chris Evans
September 22, 2020
Took a few minutes before I was approached after pulling my car in for service. Once approached I was spoken to with respect and given all information needed. Had to wait two hours for completion. Wish I wo my car in for service. Once approached I was spoken to with respect and given all information needed. Had to wait two hours for completion. Wish I would have been told that’s up front and was checked on with soon to be informed of how long. More
by Mlnnaq
Employees Worked With
Tony Gray
September 22, 2020
This is the first dealer that took my old plates (which were valid till 8/2021 )and replaced them with new plates, which I did not want. I had to make plate changes at five different sources.Then they cha were valid till 8/2021 )and replaced them with new plates, which I did not want. I had to make plate changes at five different sources.Then they charged me $300. which would have cost me $0 dollars with my old plates. Plus I had to get and fill a form to nullify my old plates. To compensate me for my problems that they created they would not charge me for the heated seats I had ordered. After 3 weeks of Steve Heinze promising a check .Dealership refused to honor that compensation. (Steve Heinze is lier). Then after complaining I was verbally threatened to leave the building. More
by EKWIEK
Employees Worked With
Steve Heinze Salesman (lier) MANAGEMENT, Steve Heinze, Tony Gray
