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Schaumburg Kia

Schaumburg, IL

4.5
2,737 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

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2,737 Reviews of Schaumburg Kia

October 21, 2020

The team was friendly and understanding they got my car in and out quick and was fast on updates love this location definitely would recommend it More

by Scarbajal12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gray
Oct 21, 2020 -

Schaumburg Kia responded

Thank you for the review! We are so glad you enjoyed working with our team at Bob Rohrman Schaumburg Kia, and if you ever need anything else, don't hesitate to come back and see us again!

October 21, 2020

It was okay but it could have been better when you show the customer the different with the product you have applied to the vehicle More

by Boyd experiences
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gray
Nov 17, 2020 -

Schaumburg Kia responded

Thank you for taking the time to leave us this feedback. We do strive for exceptional service here, and I would be more than willing to speak with you directly about what happened during your visit. Please don't hesitate to give me a call. Thank you, Ricky Perez - General Manager - 847-641-5447

October 21, 2020

Great service. Had me in and out in 90 minutes. Jose walked me through with what was going to happen and even had my car washed. More

by VallariefPerez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose with the glasses
Oct 21, 2020 -

Schaumburg Kia responded

We're so glad to hear that Jose made your service visit communicative and efficient! Thank you for trusting Bob Rohrman Schaumburg Kia with your repair and maintenance needs!

October 18, 2020

Jose was great. I did ask to have the tire pressure adjusted. Somehow they missed it but not a big issue. I have seen a better experience lately and told that to Mr Perez More

by STMILLER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Oct 19, 2020 -

Schaumburg Kia responded

Thank you for your repeat business! We truly appreciate your support as well as this feedback. Hope to see you next time at Bob Rohrman Schaumburg Kia!

October 14, 2020

My past experiences here have typically been let downs. Jose and Phill made this one a great one. They took the time to explain answers to questions I had. They were professional and extremely helpful in u More

by FRANKGARCIA8819
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose and Phil
Oct 14, 2020 -

Schaumburg Kia responded

Frank - thank you for trusting Bob Rohrman Schaumburg Kia with your vehicle. I am pleased to hear that Jose and Phil made the right impression during your recent visit. We look forward to taking care of you in the future!

October 14, 2020

So bad so frustrating I transfer from Ed Nap to realize it be nightmare service so ashamed I will never try to recommend to anybody and tell how bad service are More

by ALBERTGOMEZ2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Rivera (An AH), Tony Gray
Nov 17, 2020 -

Schaumburg Kia responded

This doesn't sound like the accommodating service we pride ourselves on here, and I would be more than willing to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Fil Principato - Service Manager - 847-380-9757

October 13, 2020

At least one of the service men in common area was not wearing a mask. Numerous other service associates talked to him and said nothing. More

by MSNICOLEEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Gray
Nov 18, 2020 -

Schaumburg Kia responded

This is a concerning review to read. I assure you that customer safety is our number one priority here, and I would like to speak with you directly about what happened during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Fil Principato - Service Manager - 847-380-9757

October 09, 2020

Everything went really well and as usual I am happy with my service. One thing though. There were two separate people sitting in the waiting room without masks. An elderly woman with a mask walked out and w More

by DMARS27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 17, 2020 -

Schaumburg Kia responded

Thank you for taking the time to write us a review. We want all of our guests to feel comfortable during their visits with us so I do appreciate you bringing this to my attention. We will take steps to improve the experience of our customers moving forward. Thank you, Fil Principato - Service Manager - 847-380-9757

October 08, 2020

Everything was great!!! Making sure I come here for all my service needs! Mark took great care of me and made sure he kept me posted on the status of everything. More

by chrevans1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gray
Oct 08, 2020 -

Schaumburg Kia responded

We're so proud to have gained you as a loyal customer! It's fantastic to hear that Mark made your visit so exceptional. Welcome to the Bob Rohrman Schaumburg Kia family - we'll be just a call away for all your repair and maintenance needs!

October 06, 2020

Stop by for oil change and check for any recall service. Took little bit over an hour to get all the work done as promised by service advisor. Highly recommended More

by todd_chitown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Gray
Oct 06, 2020 -

Schaumburg Kia responded

Thank you for the 5-star review! It was our pleasure to service your vehicle here at Bob Rohrman Schaumburg Kia, and we look forward to your next visit!

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