Schaumburg Ford

Our entire process. Was phenomenal our sales rep was awesome low key and professional. Our finance person was exactly the same .love the new car awesome low key and professional. Our finance person was exactly the same .love the new car More

They both were a very big help. Pat came and helped us out, didn't hesitate to give us a great deal and was very helpful. out, didn't hesitate to give us a great deal and was very helpful. More

We worked with Patrick to buy our new car and our experience was nothing but the best. He had answers to all of our questions regarding each vehicle we looked at and was happy to help us. He is not y experience was nothing but the best. He had answers to all of our questions regarding each vehicle we looked at and was happy to help us. He is not your typical pushy dealer which we loved. Would definitely recommend using Patrick for your car buying experience! More

I am always hesitant on going to car dealerships since I have dealt with people trying to upsell me. This time was different a sales rep named Pat made me feel welcome and confident in my decision. He was t have dealt with people trying to upsell me. This time was different a sales rep named Pat made me feel welcome and confident in my decision. He was there every step of the way to answer all my questions and concerns and not for once did I feel pushed or pressured. I will return to buy cars going forward from Pat. I wish more salesmen were like him. More

Confused and unsafe Engine light on - made an appointment. Based on previous repair, I told them to check the second catalytic converter (still under warranty at that poi Engine light on - made an appointment. Based on previous repair, I told them to check the second catalytic converter (still under warranty at that point). Service tech called me to say 2 sensor problems - one covered by warranty and one not ... $350.00. Called later to say neither covered by warranty ... $690.00. Pick up car and there is a Kirkland disposable water bottle in the driver's cup holder containing cold water and condensation on the bottle; obviously a tech left it there - very unsafe during COVID19. One day later the check engine light goes on again. Take it back and I am told they failed to bleed the line fully, but now it's fine. Go back again and this time there is a backpack in the passenger seat - again unsafe during COVID19 and a little unsettling. I brought it back into the shop and the tech verified it belonged to the person who serviced the car. Three bad service experiences in a row. As the car is no longer under warranty, I will not return. More

VERY THOROUGH AND EFFICIENT SERVICE. Excellent! I had comfortable 2 hour wait. Detailed receipt and a car wash too. Friendly service personnel. The service coupons and rewards really Excellent! I had comfortable 2 hour wait. Detailed receipt and a car wash too. Friendly service personnel. The service coupons and rewards really help. Bring the coupons along. More

I am very disappointed . They can’t fix AC system in my 2018 f150 . In June my car was in the service for 9 days in July 19 . When I picked up my truck AC was warming . They stated that whole system was re 2018 f150 . In June my car was in the service for 9 days in July 19 . When I picked up my truck AC was warming . They stated that whole system was replaced . Guess what it’s beginning of August I’m on my way to Utah for family road trim and AC doesn’t work . I also have to mention that communication with service advisors is very poor. More

Very courteous and professional staff. Usually speedy diagnosis and cost estimate provided to customer before the work is done. Always follow up with satisfaction survey. diagnosis and cost estimate provided to customer before the work is done. Always follow up with satisfaction survey. More

Excellent Service & Price This is now my 3rd Explorer from Schaumburg and each time it gets easier. Great service and price and who can beat 0% financing for 72 months! This is now my 3rd Explorer from Schaumburg and each time it gets easier. Great service and price and who can beat 0% financing for 72 months! More

No call back Left two messages regarding service of my F150. Never received a call back with regards to status of parts needed for repair. Almost 2 weeks since pro Left two messages regarding service of my F150. Never received a call back with regards to status of parts needed for repair. Almost 2 weeks since problem was diagnosed. More