Schaumburg Ford

Had to get the car towed in Sunday. They were swamped Monday, but managed to diagnose the repair needed before end of their day. Repair completed Tuesday. Monday, but managed to diagnose the repair needed before end of their day. Repair completed Tuesday. More

Very thorough service appointment. I was treated kindly. All involved were very friendly. They also helped me release a very tight hand brake when I was ready to depart . All involved were very friendly. They also helped me release a very tight hand brake when I was ready to depart . More

The service department always treats me well. I moved here from Maine and they treat me like I bought my truck there. My only feedback is that it feels like it takes a long time to get an oil change don here from Maine and they treat me like I bought my truck there. My only feedback is that it feels like it takes a long time to get an oil change done. 90 minutes seems like too long. More

We had no issue with the service depot. We did have an issue with the extra maintenance we took when we took out the lease. The service dept. had the extra plan but we purchased the premier plan. I had issue with the extra maintenance we took when we took out the lease. The service dept. had the extra plan but we purchased the premier plan. I had to see the sales person and finance man to straighten it out. More

Went in for a check engine light. I made an appointment for 7 am. Dropped the transit connect off and informed them that the light has come on twice in the last month,and it seems to come on in cold weath for 7 am. Dropped the transit connect off and informed them that the light has come on twice in the last month,and it seems to come on in cold weather. At 330 pm called for the status, ( had not heard back.) They tell me that it is finished. I go to pick it up, and they tell me it's an old code. They cleared the code. Three days later the same light comes on. I do not feel that the problem was properly taken care of. More

UPDATE:Service Manager reached out to me to make things UPDATE: Service Manager reached out to me to make things right. That's promising, and I hope his diligence is reflected in the service going forward. UPDATE: Service Manager reached out to me to make things right. That's promising, and I hope his diligence is reflected in the service going forward. Holy crap... anyone else have a problem with Bob Rohrman service department? I left my car there Friday night for a Saturday morning appointment at 8. By 1, I figured they weren't going to call me. So I called them. He needed "clarification" on the discrepancy, i.e., they hadn't done anything with the vehicle yet. All of a sudden I got alerts from the app because he finally put the vehicle into the system. Two hours later, he hadn't called back as promised, so I called him. Though he had the part on hand, he's not sure if the tech will get it replaced by closing. So, it might be a Monday. I say OK, so a good job and if it has to be Monday, OK. He said great, call you Monday. Duh dum.... already decided... not until Monday. No call Monday. I call. I get pushed to a different tech supervisor. When did you drop it off, he asks. I say Saturday. My wife reminds me that we dropped it Friday. He snaps back, well, which is it. So, Saturday. "OK, we had to order the sensor (the one they had on hand Saturday!) today (they didn't even order it Saturday). We'll call you tomorrow." That was yesterday. Call the service department. Get the whole hang on thing. Two minutes later of annoying music, I hang up and call back. Let me talk to the manager. On hold again. Thoughts on other dealerships? More

They have Friendly customer service. And willing to work with you. I Would recommend to friends and family! They have there vehicles priced to sell with you. I Would recommend to friends and family! They have there vehicles priced to sell More

I am amending the score from 3.0 to 5.0 because I don't see any issues so far actually. a a a a a a see any issues so far actually. a a a a a a More

Repair fees are ridiculous high. I recommend to pay for a diagnostic and then go somewhere else to get your car fixed.I’ll save you lots of money diagnostic and then go somewhere else to get your car fixed.I’ll save you lots of money More

The waiting lobby was clean. The staff was friendly and made sure that I was comfortable in the waiting area. The service was great but did take 2 hours for an oil change. made sure that I was comfortable in the waiting area. The service was great but did take 2 hours for an oil change. More