Schaumburg Ford

You fixed the problem, and Lavent was very helpful .everything was done in a timely fashion,people were friendly, so so everything was good, get rid of 25 word limit .everything was done in a timely fashion,people were friendly, so so everything was good, get rid of 25 word limit More

This dealer was great until they got our money! We bought new Ford Expedition Max on 2/3/21. Victor Aguilar, Finance Manager, promised to contact the warranty company to transfer the extended warran bought new Ford Expedition Max on 2/3/21. Victor Aguilar, Finance Manager, promised to contact the warranty company to transfer the extended warranty from our trade in, a 2018 Ford Expedition,to the new policy, or help us get a refund. This was thousands of dollars. He said he made a phone call while we were in his office to see if this could be done. He said he would call us the next day, Feb 4. 2/5 - He never called us on Feb 4, so we called him. 5. He was unavailable so we left a VM. 2/6 - We called Victor and spoke with him. He said that he expected to hear something on Monday, Feb 8. He said he would call us on that day, but he did not. 2/11 – We called twice. He was unavailable so we left a VM. 2/12 – We called Victor once – He was unavailable so we left a VM. We called back and left message for the Sales Manager. The sales manager called back and said he and Victor would call the next day. They never called. 2/16 – called Victor – He was unavailable so we left a VM. We are sorry we ever dealt with this dealer, but they were the only dealer that had the Max. More

We have a long history of dissatisfaction. It took them over a year to diagnose a starting issue with a brand new 2017 Edge. Only after a Ford engineer from Michigan can down was it finally resolved. Thei over a year to diagnose a starting issue with a brand new 2017 Edge. Only after a Ford engineer from Michigan can down was it finally resolved. Their entire service team was replaced so we gave them another shot. My wife's car was ready on Friday & nobody called. We explicitly stated it was needed for monday. The reason for no call? They had the day off. over $100 in uber charges were a result & her job was in jeopardy. They didn't even offer a loaner. Never again. More

I can recommend only Thomas Witcofski, because he is professional, but nobody else at this service. I had very bed experience when Thomas has off day. An other consultant put maxlife engine oil in my n professional, but nobody else at this service. I had very bed experience when Thomas has off day. An other consultant put maxlife engine oil in my new car!! This oil can be use only for engine with over 75000 miles, but my engine has only 10000. And he took $76, instead $65 what I usually pay. More

Service was courteous and professional.The advisor did Service was courteous and professional. The advisor did really nice job explaining the final bill. The shuttle service was first class door to door Service was courteous and professional. The advisor did really nice job explaining the final bill. The shuttle service was first class door to door. I would recommend this dealership to everyone. More

Still waiting to find out why I have repeated problems with the headlight going out..It was temporarily fixed,but I still do not have . I was told,it was being sent to Ford.. with the headlight going out..It was temporarily fixed,but I still do not have . I was told,it was being sent to Ford.. More

Great work and great value. Have been going here for years and always impressed with service. Evans in service is great to work with! Prices are fair and whole staff extremely good at what they do. years and always impressed with service. Evans in service is great to work with! Prices are fair and whole staff extremely good at what they do. More

The oil change went fine. Yesterday I had to get the car jump-started. Something on the dash was messed with, lights would not go off. jump-started. Something on the dash was messed with, lights would not go off. More

Excellent service I get the , it was very important to go to work next day . Costumer adviser very helpful and professional. Promise delivered 100%. I will recommended . to work next day . Costumer adviser very helpful and professional. Promise delivered 100%. I will recommended . More

I worked with Sam and John to buy a car unseen. They worked tirelessly to make sure the car was delivered as promised. Very happy worked tirelessly to make sure the car was delivered as promised. Very happy More