Schaumburg Ford

Zach was very helpful and called the night before my appointment to confirm and save time when I arrived fir service the next morning. Service was completed quickly including recall work! appointment to confirm and save time when I arrived fir service the next morning. Service was completed quickly including recall work! More

Great service but very poor Wi-Fi. I guess they just don't want us to hang around the dealership doing work while we wait. 😕 don't want us to hang around the dealership doing work while we wait. 😕 More

They did what was required and at a fair price. They had a delay with the tire replacement, which left me an additional day without my car. They gave me a loaner vehicle which I had to top up with fuel beca a delay with the tire replacement, which left me an additional day without my car. They gave me a loaner vehicle which I had to top up with fuel because the prior customer had used the car till empty. They did not do the usual exterior quick wash this time. More

very friendly service and great work. they gave me a ride home when I dropped off the car and picked me up when it was finished. ride home when I dropped off the car and picked me up when it was finished. More

Crystal was fantastic to work with and made the whole process fast and easy! Came in knowing what I wanted, her and her team provided an expedited service with a quality vehicle. Highly recommend conside process fast and easy! Came in knowing what I wanted, her and her team provided an expedited service with a quality vehicle. Highly recommend considering her and Bob Rohrman Schaumburg Ford! More

Service department was fantastic. Small issue with my rep leaving company? So was in dark for a few days but all good!! I knew it would take a few days to order/fix. Everyone was great. Only issue is with leaving company? So was in dark for a few days but all good!! I knew it would take a few days to order/fix. Everyone was great. Only issue is with FORD for not covering this well-known SAFETY/electrical problem I’ve had to deal with twice now. Which cost me a lot of $$ so far. But can’t fault dealership for this. More

Pat was great! Very informative and not pushy at all. He took the time to answer all my questions and I walked away with a great car! took the time to answer all my questions and I walked away with a great car! More

Very satisfied with the service and the quick attention received when I pulled in to the service department. The service was performed within the time frame given to me. received when I pulled in to the service department. The service was performed within the time frame given to me. More

Excellent Customer Service! - Service Department was very prompt, attentive and informative of the issue I was there to have serviced. Service Team is Professional and courteous. Thank You! prompt, attentive and informative of the issue I was there to have serviced. Service Team is Professional and courteous. Thank You! More

Just had an oil/filter change. All went well. Everyone I spoke to was friendly. Work was completed in a timely manor. Appreciated the sales promotion coupon. spoke to was friendly. Work was completed in a timely manor. Appreciated the sales promotion coupon. More