Schaumburg Ford

I really regret buying a new 2021 Ford Explorer. I tried to do a direct order with you however the backlog was too long with the pandemic and I had to search high and low for one until I found one. I tried to do a direct order with you however the backlog was too long with the pandemic and I had to search high and low for one until I found one. I figured I would come to you and bring it for service and routine maintenance so you still got some business. You are my dealer of choice! I wanted to come back for future purchases. I came to quick lane and was denied service and said I needed to make a appointment. Ok… that’s not easy or convenient. Didn’t know I needed that for a oil change. So I scheduled for the next week. I asked about the front Ford Logo on my Explorer. Turns out it’s cheap plastic and cracked. The woman in service measured it, confirmed you had it in stock and said it was covered under warranty. That made my wife and I happy. I come back the next week for my oil change and the same woman that helped the previous week me finds me and tells the Ford Emblem is not covered under warranty and it be almost $100 to replace. Wow! Here I have a immaculate 2021 Ford Explorer with less than 11,000 miles and not a dent or scratch anywhere except for this cheap emblem on the front which cracked through no fault of my own. The total sale price on my vehicle was $53,035. I came out of a 2019 Subaru Forrester. I wanted to get the 2021 Subaru Ascent. I needed something bigger. Someone told me the Ford Explorer is made locally in Chicago. I thought that’s great I will support Chicago jobs. When I had my Subaru Forrester a fog light cover fell out. They said it was almost $100 to fix it. That happened through no fault of my own and they did end up replacing it for me at no cost. Especially since I bought a long service package like I did with Ford. The woman at your service department told me it would have been covered if the Ford Emblem had started to rust. How is a piece of plastic going to rust? I park my vehicle far from every one else. I take care of it. It’s an investment. You’ve given me every reason to not trust or want to buy Ford Again. I should have stuck with the Japanese brand. Local guy here trying to support a local manufacturer and a local dealership. Not taken care of. It’s a piece of plastic. To think you won’t replace it and Ford wants to pull even more money out of my pockets. I included a picture of the cheap emblem that broke through no fault of my own. Perfectly taken care of car. 50K wasted on a Ford. You want to charge me $100 for this? How greedy. How awful. Less than 11,000 miles on it. Ford just doesn’t care after you sign on the dotted line and drive off. I had no idea this thing was plastic. I’m so discouraged by this. Why would I want to buy a Ford again? My television remote control is more valuable than this cheap plastic emblem. Now my people are gonna laugh at me for buying a Ford. Everyone said stick with Subaru. Maybe get a Kia or Toyota but stay away from Ford. I wanted to support local jobs. This is my first and last Ford. You lied and said it was covered and than changed your mind. Terrible service. Ford really does stand for Fix or Repair Daily. If the once beautiful blue Ford emblem is this cheap how long will it be until my Ford is Found on the road dead? I’m writing Ford. I’m creating a better Business Bureau complaint against your dealership and against Ford. I feel like I wasted so much money and you won’t even stand behind the cheap plastic with the Ford Stamp on it. I should have stuck with Subaru. I should have bought the Subaru Ascent. I was so happy with my vehicle until this treatment. I was going to stick with Ford. I was going to trade in early again in a couple years and get another new one. I don’t like to keep my cars after the manufacturer warranty is gone. I don’t like to worry about repairs or breakdowns. Now I see how Ford treats customers. I see the corners that are cut. To lose my business over this. Wow. I did not knowingly do a thing to cause your cheap plastic to break other than drive it. $53K isn’t enough for Ford though. They want another $100 for a cracked cheap plastic brand emblem on a new vehicle! More

Philip had been very professional and welcoming and tried to make the process easier for me. He Also follows up closely after the puchase to answer any questions. I had a good experience working with him to to make the process easier for me. He Also follows up closely after the puchase to answer any questions. I had a good experience working with him to the get car I wanted. More

Great customer experience. Especially appreciated Dana Dingman for her exceptional customer service!. She explained and reviewed all the work needed to be done on my Ford Edge Especially appreciated Dana Dingman for her exceptional customer service!. She explained and reviewed all the work needed to be done on my Ford Edge and also went the extra mile in giving me new tire options for my consideration. Well done! More

This was hearable experience , i make appointment 2 days before service . I did left my car day before for 7.30AM appointment next day . I don't get any information on the day off service .I have to call before service . I did left my car day before for 7.30AM appointment next day . I don't get any information on the day off service .I have to call many times and try to find out what happening and wat was diagnostics on my car . I never be able to speak with any service member . Finely i was told after 2.00PM -my car was not touch . I was treaded very badly , and was told MAYBE next day . Newer again , and i will tell everybody about my experience . Andrew Suchecki More

Alex provided warranty options while reducing the interest rate at the same time. Much appreciated interest rate at the same time. Much appreciated More

My phone experience was great. I was in and out in a timely manner. My car problem was under warranty, so I didn’t have to pay anything. I was in and out in a timely manner. My car problem was under warranty, so I didn’t have to pay anything. More

Rude, staff was very unprofessional. General manager wouldn’t follow through with what he said he would do. Once we received vehicle, seat and floor had dirt all over it. We will be fil General manager wouldn’t follow through with what he said he would do. Once we received vehicle, seat and floor had dirt all over it. We will be filing complaints with the States Attorney General and the Better Business Bureau. More

The service work did not address all the issues identified plus there was no explanation why not done identified plus there was no explanation why not done More

Already submitted a very negative experience. Obviously, that was a waste of time if you are asking again. Oscar was the worst. Obviously, that was a waste of time if you are asking again. Oscar was the worst. More

Evan focuses on client-centered service. .. I will be asking for him next time I come in for proactive work on my Ford! .. I will be asking for him next time I come in for proactive work on my Ford! More