Schaumburg Ford

Just brought my Ford Escape to have windshield stripping replaced due to bubbling. Waited for 6 hours and new stripping has same bubbling. Told by Dana the Service Manager said this is normal and wait two w replaced due to bubbling. Waited for 6 hours and new stripping has same bubbling. Told by Dana the Service Manager said this is normal and wait two weeks for heat to take care of bubbling. What heat? If bubbling still on stripping to come back in 2 weeks and they’ll order another part. This is very poor service and poor quality. I’ve purchased my cars from Bob Rohrman Ford but not anymore. Will go to Wickstrom Ford. Dana said I needed an oil change tire rotation and cabin filter replaced. This was all done in July of this year. More

Every time I take it there's something else goes wrong with my car. This time for oil change and wipers. Left white plastic cover on right side and within a day I have a light coming on for fuel inlet. So with my car. This time for oil change and wipers. Left white plastic cover on right side and within a day I have a light coming on for fuel inlet. So won't be back. More

Love the attention and hospitality from All the employees.the Selection of vehicles The service was awesome great employees.the Selection of vehicles The service was awesome great More

I received excellent service. My tire is repaired and all the tires are back into alignment. My car is running very well and I received a good price for the service. The work w My tire is repaired and all the tires are back into alignment. My car is running very well and I received a good price for the service. The work was done in a very timely manner. More

Really good service, and helped tremendously with troubleshooting vehicle and repairing it quickly. Communication was excellent. troubleshooting vehicle and repairing it quickly. Communication was excellent. More

Great People to Work With the Dealership. Happy To Do More Visits in the Future for Warranty Work Happy To Do More Visits in the Future for Warranty Work More

My regular goto dealership from whome I've bought 2 new cars. They always treat me right. With no slimy sales tactics cars. They always treat me right. With no slimy sales tactics More

Quick service, Jordan went and found the exact car I wanted and we went for a test drive right away. Price was right and paperwork was quick, less than 2 hours and I was out driving my new. Made it so e wanted and we went for a test drive right away. Price was right and paperwork was quick, less than 2 hours and I was out driving my new. Made it so easy and painless More

Exactly two stars. One for the friendly porter, and one for the friendly cashier. The Ford dealership did not have oil for my Ford Mustang. I went in for a simple oi One for the friendly porter, and one for the friendly cashier. The Ford dealership did not have oil for my Ford Mustang. I went in for a simple oil change and was there for 3 hours while they scrambled to find some. During that time (since I had plenty) I observed several maintenance personel standing around my car vaping. With my windows down so their vape juice was wafting through the interior. I also saw them slapping each other with towels, laughing and leaning against my car. One of the mechanics was sitting on my engine with the hood open!! Smiling and joking. Completely unprofessional and frankly borderline destructive behavior. Oh, and they "saved me money!" Said the snide representative .... At $82 for an oil change. I feel like I was probably scammed but I just wanted out. Probably got charged labor for their xxx prints on my car and vape refills. You figure Ford representatives would be more observant of their behavior and maybe have the parts required for service. I won't be back. More

Opened an auto loan to the wrong bank, no ford points for buying a $70k car for a month and a half and got told to deal with it. buying a $70k car for a month and a half and got told to deal with it. More