Schaumburg Ford

Bad Experience ford tried to rip me off $ 1800 I had my 2002 ford explore looked at by Shaumburg Ford and they told me it was the ECM on my SUV and would cost $1800 to fix. I told them it was to mu I had my 2002 ford explore looked at by Shaumburg Ford and they told me it was the ECM on my SUV and would cost $1800 to fix. I told them it was to much so I refused service. I than had my car looked at by a guy that was highly recommended. he found out that it wasn't my ECM it was a blown fuse that was caused by and oxygen sensor wire. Hmm I found that funny , WOW ford was going to charger me $1800 to fix my car . Stay with me the story gets better. Ford returned my car with a dead battery and my ECM cables disconnected. I talk to Sam the general mgr of the Ford dealership and told him my story , and that I wanted the $140 they charger me for looking at car. Sam proceed to argue with me so I ask him for a phone # of someone that could help me. he gave me a phone# (that was wrong) and when I asked him for his last name he told me I'm the only Sam here ,I'm the only Sam and i said so your not going to give me your last name , and for a third time he said I'm the only Sam here and hung the phone up on me. I found the right phone# no thanks to SAM SHALABI, and called Ford Motor Company and file a complaint on that dealership. At that end of the day Bob Rohan of Schaumburg Ford is a RIP OFF they have no problem taking your money even if it isn't morally right. More

Wow! Loved my experience I bought a vw passat Jan 16 2016 and even though we got off to a rocky start (my fault) Bob rohrman was AWESOME!! Eamon Poor was my salesman and this I bought a vw passat Jan 16 2016 and even though we got off to a rocky start (my fault) Bob rohrman was AWESOME!! Eamon Poor was my salesman and this man works HARD and bedsover backwards for you! The dealership is also just as impressive! All the employees are all about your comfort and so very pleasant and the finance managers bend themselves into pretzels to make you a great deal abd quick and painless! You will LOVE Bob Rohrman! More

Schister Rat Finks I could only give it one star otherwise it would be less. Bob Rohrman Ford is getting a facelift, new facilities, and new showroom but the guys insid I could only give it one star otherwise it would be less. Bob Rohrman Ford is getting a facelift, new facilities, and new showroom but the guys inside will still be schister rat finks. Married guys will know what I'm talking about, guys do your wives need to hear the same thing you are telling them from someone else and then it rings true? Well my wife thought that 3K for Ford premium care extended warranty was a great price and against my wishes bought it. That's not the worst part these guys told me that was the friends and family price. Sitting in the finance office I could not get hold of two people I know in the industry and it was only afterwards that I could get in contact and she heard for herself how they soaked us for $1250, I can get the same plan at another local Ford dealership for $1750, not the $2995 they charged me. I had thirty days to cancel and I put it in writing and Bob Rohrman Ford continually pushed to keep my money by offering a higher super premium package that I did not want. Now keep in mind that I was happy with my other three vehicle purchases over the last five years from them but if this was the friends and family price and they made it difficult over the course of a month to get my money back and then had the audacity to charge me a fee for their crap. I will not spend another cent at any of Bob Rohrman's dealerships. I spent over $125K in the last five years at that Ford Dealership. I will be in the market for another Ford truck in the next couple of years and I will not consider this dealership for my next truck purchase. I hope them trying to soak me for $1250 was worth it. Save yourself a hassle and stay the xxxx away from these clowns. More

inadequant service center Last week we got into a minor curb accident and needed to get a wheel and rim replaced. We payed 135 for the inspection alone, but they DID NOT inspec Last week we got into a minor curb accident and needed to get a wheel and rim replaced. We payed 135 for the inspection alone, but they DID NOT inspect the whole car. After we picked up our car we heard loud front end noises immediately after leaving the parking lot. After dropping off our car for the second time, just got a call from them saying the wheel bearings and at least 4 other parts need to be replaced because "wear and tear" when the noises only started after their initial repair! We also asked them to try to fix the heating in our car, they were totally clueless on how to fix it, and ended up breaking the lighting for the heating area and not fixing anything. We are going to go in and talk to a manager today. CANT believe this is a dealership, they are so unprofessional. More

Caused more damage than fixed I brought my car in for a strange noise that was being made by my brakes. Service was unable to identify what the issue was to my dismay. In additio I brought my car in for a strange noise that was being made by my brakes. Service was unable to identify what the issue was to my dismay. In addition, upon receiving my car back I discovered that one of my rims had been badly curbed. This damage was not there when I dropped the car off, and was certainly done by a service technician. Dealer has not yet indicated that they will even fix this damage that they caused. I WILL NEVER BRING MY CAR BACK HERE! More

Absolute Nightmare! I purchased a vehicle from Bob Rohrman Schaumburg Lincoln Dec 2014, I had a headlight go out in early May and had to take to service department for wh I purchased a vehicle from Bob Rohrman Schaumburg Lincoln Dec 2014, I had a headlight go out in early May and had to take to service department for what I thought would be a quick fix (fuse/bulb) turns out it was a little more complex than that, it took them several days to determine the problem and during such time I received no communication other than when I initiated, than I was told that they are having a hard time determining what the issue may be, was told that they had dismantled the bumper from the car and were searching for in their terms “a needle in a haystack”. Finally more than a week later it was determined that the ballast needed to be replaced. Upon receiving my car back we noticed that there were chips in the bumper where it appears they used some sort of tool to pry the bumper from the car, as well as a blemish of some sort in the fender where the tool may have slipped and hit the fender. Now I understand that mishaps will occur, my problem is the lack of responsibility that the service manager wanted to take, insisting that the car was brought to him in this condition! (so basically he was saying that I was being dishonest and trying to take advantage of the dealer for repairs) This began a month long battle between myself and the service department, and during this month not ONCE did they bother to pick up the phone to let us know what was going on. When we purchased this car we thought we were buying into a company that stood by their name, and I believe Lincoln does as it was the Lincoln customer service who intervened and paid for all of the damages, as far as Bob Rohrman dealer, well I’ve never experienced such horrific service from a dealer in all of my years, If you plan to use this dealer to service your vehicle I highly recommend that you video your car before leaving in their care! As for me I will be using another Lincoln dealer. More