Schaumburg Ford

Poor Car buying experience My wife and I just recently purchased a certified pre-owned 2013 Ford Edge. The car is fantastic. However, the service, sales, management and financ My wife and I just recently purchased a certified pre-owned 2013 Ford Edge. The car is fantastic. However, the service, sales, management and financing team should all be relieved of their duty. My wife and I were at the dealership for 6 hours as they processed paperwork. The sales team tried to SNEAK in 2 different packages in our billing statement. One was for a "pro-package" which would have added an additional $500 to the total, that we caught and asked them to remove. Another was a $300 "anti theft package" which they said was "free" and to ignore the price. After returning home from our 6 hour extravaganza at the dealership, we had an opportunity to review the bill. As it turned out, that $300 was in-fact added in and they would not return the funds to us. We have received several different answers as to why they will not cut us a check for the difference after we put a large down payment on the vehicle. We received 5 different responses every time we call. Reasons include: 1) It takes a double sign-off 2) It has to come off of the loan by law 3) We can't cut you a check because of the tax involved 4) Well, you did sign the paperwork 5) The paperwork has, but it hasn't gone through yet. In addition, during our 6 hours spent at the dealer, they did not detail the car, service it, gas it up, or offer any form of apology for having us sit around a dealership for that length of time. I would not only not recommend shopping at this dealership or this group, I would keep away from R.J (Salesman), Frank (Manager) and James (Financing specialist). They will lie, cheat and swindle you. Make sure to check you receipt, your bill and use a charge card if you are planning on putting money down so you have recourse. More

Great experience with salesman! I came in to follow up on a mailing about trading up to a new vehicle. It was a promotional. I was not smothered, which was refreshing. Paul was v I came in to follow up on a mailing about trading up to a new vehicle. It was a promotional. I was not smothered, which was refreshing. Paul was very friendly and in sharing our stories about life, past jobs, church, kids, etc. we had a wonderful rapport. Test drive was great, went around twice. The other sales and finance people were nice, it was really a pleasant experience. More

Great experience twice. Our experience was great with this dealership. Our first purchase was last year (2015 Ford Transit).This was the second purchase (2016 Ford Explorer) Our experience was great with this dealership. Our first purchase was last year (2015 Ford Transit).This was the second purchase (2016 Ford Explorer) we have made from Nick (our salesman) & he & the entire staff were knowledgeable, professional, & courteous. Overall wonderful experience. Jamie Clar More

A pleasant experience Our sales representative at Bob Rohrman Ford, Ismael Pacheco, made buying our new car a pleasant experience! He was both knowledgeable and extremely c Our sales representative at Bob Rohrman Ford, Ismael Pacheco, made buying our new car a pleasant experience! He was both knowledgeable and extremely courtesy. We would certainly recommend him to our friends and family. I only hope that the service is as good as the experience was in dealing with Ismael. More

Superb customer service Extremely pleased with this dealership. They are willing to work with you. Mr Ismael Pacheco was very professional and went above and beyond to help u Extremely pleased with this dealership. They are willing to work with you. Mr Ismael Pacheco was very professional and went above and beyond to help us. Love my Taurus limited in ruby red. More

Great!!!! Exerience Had a no preasure experience with Juan Liscano and Nick Magdalin. Having had many dealing with high preasure sales people this was very refreshing. Wo Had a no preasure experience with Juan Liscano and Nick Magdalin. Having had many dealing with high preasure sales people this was very refreshing. Would recommend this to my friends and family More

WONDERFUL EXPERIENCE Great place with great people! Diana and Sam are super nice and get you what you want for the price you want! I did not feel taken advantage of like I Great place with great people! Diana and Sam are super nice and get you what you want for the price you want! I did not feel taken advantage of like I did at other ford dealers! I highly recommend going there! I factory ordered a ford so will keep you updated on how the rest of this process goes and just how long it takes!! Stay tuned! More

FIRST TIME BUYER. Very impressed with staff As a first time buyer ive got to say i never felt this much comfort making a big purchase. Juan liscano, lorraine eicholz as well as diana cortez and As a first time buyer ive got to say i never felt this much comfort making a big purchase. Juan liscano, lorraine eicholz as well as diana cortez and sam jawad did everything in their power to make my experience one that i will remember for the rest of my life. At all times they made sure that whati was getting is what i wanted. I purchased a 2012 ford focus and i couldnt be any happier. The car is perfect, i got a really good deal on it. The dealership businness deserves more integrity within likes these people protrayed. I am happy to say i will recommend them to friends and family and will also be a returning costumer for years to come . More

new car experience Easy to work with, no pressure and understands requirements, and works to achieve them. Met price point, called with updates and was easily accessib Easy to work with, no pressure and understands requirements, and works to achieve them. Met price point, called with updates and was easily accessible. Would recommend him, and would use him/them again. More

Doesn't waste time I hate dealerships that waste your time low balling trade-ins or going back and forth with so many numbers that confuse you.....this dealership did no I hate dealerships that waste your time low balling trade-ins or going back and forth with so many numbers that confuse you.....this dealership did none of this. Walked in asked what number I would take for my trade in, one that wouldn't insult me, gave me that number. Sat down with us to explain where every number was coming from. Definitely will do business with again More