Schaumburg Ford

Excellent My battery died and dint have an appointment they brought me right in and took care of the issue within an hour. Great friendly team. My battery died and dint have an appointment they brought me right in and took care of the issue within an hour. Great friendly team. More

Disappointed I Called to make appointment to have recalls done on my Fusion. They told me they would get me a loner for the day, which they did. They completed th I Called to make appointment to have recalls done on my Fusion. They told me they would get me a loner for the day, which they did. They completed the recall services and so far all seems well. My complete is that they never test drove vehicle like they said they where going to. I have a vibration in my brake pedal when I brake from a high speed. I stead they call me to up sell me on a engine air filter, cabin air filter, coolant flush, & a transmission fluid and filter change. I bearlly have 60k on my car. I have an K&N air filter with a giant sticker on airbox indicating this. That tells me they never actually checked the filter to see if it was dirty or not. According to Fords website for normal driving conditions, transmission fluid change does not need to happ to at least 100k. When I brought that up to service advisor Joe, he said “well yeah if you go according to the book. But like to tell our customers to change it every 60,000 miles. Ok so asid first ok all the up selling they never test drove car to diagnose the shaking I experience. When I asked if they where able to tell me why my vehicle shakes. He told me “well the tech didn’t mention anything”. At that point I gave up. I will never take my car back there again. Oh one last thing. They can wash a car to save their life. More

First Oil Change Jeff the service adviser and Christina the technician were attentive to my concerns and addressed them by going above and beyond my expectations. Gre Jeff the service adviser and Christina the technician were attentive to my concerns and addressed them by going above and beyond my expectations. Great job! More

Great service experience They were fair and fast. Joe was my service consultant and did a great job keeping me informed and letting me no the cost of the repairs. They were fair and fast. Joe was my service consultant and did a great job keeping me informed and letting me no the cost of the repairs. More

Customer focused. Good listener.. We worked with RJ. He was helpful with regards to the knowledge of the vehicle we were interested in. Showed us the features. Personnabe and friend We worked with RJ. He was helpful with regards to the knowledge of the vehicle we were interested in. Showed us the features. Personnabe and friendly. Most important is he listened to our needs and didn't give up on finding the vehicle we wanted. Also, the sales manager followed up to make sure we were ok and did t have any questions or concerns. We would go back to this dealership and ask for RJ. More

True honest sales RJ was a delight to work with. His honest and forthright sales approach was refreshing. He dedicated time to make sure my car selection was fitting fo RJ was a delight to work with. His honest and forthright sales approach was refreshing. He dedicated time to make sure my car selection was fitting for budget and use. More

very nice and professional RJ was very nice and professional, every one was phenomenal , I will definitely recommended , thanks for a great service. I would absolutely recommend RJ was very nice and professional, every one was phenomenal , I will definitely recommended , thanks for a great service. I would absolutely recommend this dealership and sales person RJ for a car. More

Bad experience Very poor customer service from front desk. Had a bad attitude and didn’t take the time to explain or answer questions. Won’t be going back there. Very poor customer service from front desk. Had a bad attitude and didn’t take the time to explain or answer questions. Won’t be going back there. More

TERRIBLE SERVICE DEPARTMENT! Dealing with mechanics, Service Advisors and Manager of Service Department -Mark was like a nightmare! My husband's 2 years old Ford Transit Connect s Dealing with mechanics, Service Advisors and Manager of Service Department -Mark was like a nightmare! My husband's 2 years old Ford Transit Connect still under the warranty is making a clicking noise while you turn either way, driving or standing. Multiple trips back and forth to the Dealer with the same problem, never fixed! Last week they told us they hear the noise but don't know what it is and won't fix it any more. We just have to take it as a normal noise which we'll be hearing now. Unbelievable how Manger of Service Department from Ford Dealer even can tell a customer something like this. Just wonder if they are waiting for the warranty to be expired or their unknowlegiable mechanics can't figure it out and fix simple, obvious problem. I guess they know only how to change oil. They DO NOT CARE about the customer!!! More

Punctual service Jeff was very thorough and professional. It was a pleasure dealing with all concerned, including the cashier on duty. Have been a past customer and ex Jeff was very thorough and professional. It was a pleasure dealing with all concerned, including the cashier on duty. Have been a past customer and expect to continue. More