Schaumburg Ford

Defys the Typical Car Salesman Stereotype Nock Magdalin was/is one of the friendloest, most helpful sales people I've ever met, let alone in the car buying business. Friendly, helpful beyond w Nock Magdalin was/is one of the friendloest, most helpful sales people I've ever met, let alone in the car buying business. Friendly, helpful beyond words, and FUN! More

Worth the wait Friendly staff that was honest and showed great customer service. They made an honest mistake during my purchasing process and accepted the appropriat Friendly staff that was honest and showed great customer service. They made an honest mistake during my purchasing process and accepted the appropriate accountability by getting me into a car that I love. More

Nick was a good salesman and put me into a car made for me I like the Deslership and the people that work there. The service department is dependable and has always done what they said they would and delivere I like the Deslership and the people that work there. The service department is dependable and has always done what they said they would and delivered as promised. More

Very pleasant. Ron E. Did a great job! Ron E. was very courteous explaining all work done and why it was priced such a way. He even took me back in the shop to show & explain why the tie ro Ron E. was very courteous explaining all work done and why it was priced such a way. He even took me back in the shop to show & explain why the tie rods had to be changed! More

Very good experience I brought my car in for a recall. When the recall work was done they went over the entire car and noticed recommended services that were not taken car I brought my car in for a recall. When the recall work was done they went over the entire car and noticed recommended services that were not taken care of. It was a little expensive but the car is back to what it should be. One of the items was a cabin filter. At my last oil change at Jiffy Lube I told them to check the cabin filter. Their response was that my car did not have a cabin filter. I can only imagine this was because of the labor involved. Again I spent more than I wanted but the service department was thorough. The recommendations were needed. More

Service Review I bought a used 2013 Ford Escape from another dealer. The wiper blade arms needed adjustment since it wouldn't go across the entire windshield creati I bought a used 2013 Ford Escape from another dealer. The wiper blade arms needed adjustment since it wouldn't go across the entire windshield creating a visual hazard. I was told it would take about one half hour to 45 minutes. It took about 2 hours and the adjustment had to be done several times but at least it was fixed right and now I can see out of the windshield. Communication could have been a little better. More

Dedicated Ford have and provides good service. I have been going to them for years. They try to give their best customer with excellent service. I went for 70 m Ford have and provides good service. I have been going to them for years. They try to give their best customer with excellent service. I went for 70 mile maintenance. Everyone was nice and friendly. More

Very professional, reliable, courteous I needed an oil change and an overall review of my car. My service rep took the tim to look up any outstanding recalls and gave me recommendations on I needed an oil change and an overall review of my car. My service rep took the tim to look up any outstanding recalls and gave me recommendations on additional services needed. There was no pressure to accept the recommendated additions. But Joe took the time to explain each one so I could decide. The waiting rooms were clean and comfortable. Everyone was very friendly More

Excellent Service I have never said this before, but I actually enjoyed taking my car in to be serviced. Jason Rose was extremely helpful, knowledgeable, and courteous I have never said this before, but I actually enjoyed taking my car in to be serviced. Jason Rose was extremely helpful, knowledgeable, and courteous. I cannot stress enough howexcellent it was to work with him. Great experience. More

Poor communications We purchased a 2017 Ford Edge from Bob Rohrman Ford. We got the run-around every time we were there. The price that they advertise the car for was dif We purchased a 2017 Ford Edge from Bob Rohrman Ford. We got the run-around every time we were there. The price that they advertise the car for was different than was advertised. Becauce you don't qualify for all the different rebates. They sold us a car that had miles on it even though we are buying a new car. We got home and the car had damage so they said they would take the car back but not with a bunch of Hassle and wanted to charge us more for the other new car. You would call the dealership and your salesperson or general manager would not be available and funny thing is you would show up and they will happen to be there.They didn't return phone calls. More