Lexus of Fort Myers

Last week I asked "What happened to (the old) Scanlon Lexus" now that there is a new owner. The question arose from a third-degree interrogation by the phone operator in order to be connected to my Serv Lexus" now that there is a new owner. The question arose from a third-degree interrogation by the phone operator in order to be connected to my Service Advisor. At least Dan Hoffman hasn't changed. I termed him "the greatest Service Advisor" and I stand by it. Dan oversees the service and keeps my informed as to the progress, noting any changes to what I had previously understood. In this case, a part had to be ordered. With Dan's timely and informative (though not intrusive) notifications, I was able to plan my day's route to end up at the dealership at the promised time to find my serviced and washed vehicle. If I had to list one complaint, well, I just couldn't do it. Not when Dan is looking after our family vehicle. Oh, and nothing else has really changed at the dealership. All the things that I liked, for servicing my 20 year old Lexus, are still there: the hospitality, the pricing structure, the knowledge. Looks like I'll return for my 135,000 mile service. More

Good communication and helpful advice from the tech. Used loaner vehicle which gave me flexibility Used loaner vehicle which gave me flexibility More

The service and greeting was excellent from start to finish , the service was done perfectly and the car was cleaned fantastic job!! They all went the extra mile to help. thank you Lexus!! finish , the service was done perfectly and the car was cleaned fantastic job!! They all went the extra mile to help. thank you Lexus!! More

Good experience as always. Prices for services in line with other dealerships. Assurance of properly trained technicians and factory parts worth a little premium. Prices for services in line with other dealerships. Assurance of properly trained technicians and factory parts worth a little premium. More

Great service very cordial and professional people for both the service crew and manager Thank you Tony Ruberto both the service crew and manager Thank you Tony Ruberto More

Having purchased many new cars in my lifetime, I have never purchased one outside of GA. The salesman, finance officer and technology person were all so attentive, knowledgeable of the products and very never purchased one outside of GA. The salesman, finance officer and technology person were all so attentive, knowledgeable of the products and very professional. Would highly recommend this Lexus dealership. Satisfied, Lexus RX 2025 owner. More

Caring employees. Joel very informative and able to explain service in common sense. Also, when I left the gentleman that delivered my car to leave,,so sorry didn't g Joel very informative and able to explain service in common sense. Also, when I left the gentleman that delivered my car to leave,,so sorry didn't get his name,, informed me key battery had died and he on his own had a new one replaced. That is what I call great service More

RC 350 F Sport 15000 mile service went well. Sign in procedure with service advisor was very fast and efficient and the general service time was about 1 1/2 hr with a car wash, so all in all an Sign in procedure with service advisor was very fast and efficient and the general service time was about 1 1/2 hr with a car wash, so all in all an efficient service experience.Details of the service inspection were also provided. More

I was anxious to know how things would change with the Scanlon group not in charge. I was pleasantly surprised that things are going well. My car got inspected, repaired and washed in a timely manner. J Scanlon group not in charge. I was pleasantly surprised that things are going well. My car got inspected, repaired and washed in a timely manner. Joel was a delight and I look forward to his care in the future!🥰 More

Not as warm and friendly as before. Car washes are minimally clean’, and carwash attendant is not polite nor is he friendly . Waiting room very warm today. Car washes are minimally clean’, and carwash attendant is not polite nor is he friendly . Waiting room very warm today. More