Sayville Ford

Ford Explorer 2014 Tony is a friendly and knowledgeable salesperson that will work with you at every turn during your purchase of a vehicle. If the vehicle isnt on the l Tony is a friendly and knowledgeable salesperson that will work with you at every turn during your purchase of a vehicle. If the vehicle isnt on the lot, he will find it for you. More

worst experience of my life. On Wednesday May 28, 2014 I called your service department to make an appointment to have the HUB BEARING on my front tire changed, on my vehicle, whi On Wednesday May 28, 2014 I called your service department to make an appointment to have the HUB BEARING on my front tire changed, on my vehicle, which is under warranty. When I called, I was told that a “diagnostics test” must be made prior and after the results the service could be performed. This Vehicle is a company car, and my employee had dropped off the 2012 Ford Transit truck on Monday June 2, 2014 at 9:54am. I was called at 3:00pm and advised the car is ready for pick up and service has to be scheduled to perform the repair of the HUB BEARING. Prior to obtaining an appointment for the “diagnostics test” , I informed Sayville ford of the issue and spoke to someone that it was in face the Hub Bearing that needed replacement. After a week, it was not confirmed from Sayville Ford of the part that needed to be replaced, which again was known prior to the “diagnostics test” when I originally called. After the phone call I received about the vehicle being “ready” for pick up, It took me a little over an hour to reach Sayville Ford. At 4:15 I arrived and was now informed that the paperwork was NOT ready and I must wait for it to be completed. I was confused at this point in time because NO repair was yet made to my vehicle. I am appalled and disgusted by the customer service, and how Sayville Ford is currently run. I had to leave work, change my appointments, which were scheduled so I could pick up my vehicle. Why would a Sayville Ford Employee call at 3:00pm and tell me to pick up the truck and then had wait at least an additional 15 minutes in order to get my keys (which they gave me the wrong set) I can not describe more accurately how unprofessional things are at Sayville Ford. I question if Sayville Ford honors their customers because they have cost me more money and time than the repairs are worth. After feeling irritated and slightly furious, I was told the part “would be ordered right away and I should schedule an appointment.” Due to my frustration with the customer care and employees I only called on Wednesday afternoon and asked if I could bring the truck in for repair the following morning (Thursday morning). I was very clear when I told the maintenance employee (person on the phone) that the repairs on the vehicle needs to be completed and ready for pick-up by Thursday at 2:00pm. I was assured that this would be no problem. I discussed with the employee that dropping the car off Wednesday afternoon would speedy up the repair, guaranteeing its completion for Thursday afternoon. By 3:15 on Thursday (June 5, 2014) we still had not heard anything from your service department, so we called to check if the car is ready for pick up. At that time we were told it would be ready on Friday morning. Not only was there no phone call to us detailing the delays of the repairs, or any information I am once again (not surprisingly) appalled by the customer service at Sayville Ford. No apology or thorough explanation was ever given. Because the car was needed by Thursday afternoon, I had no choice but once again to change my plans and pick up the vehicle. On Friday one of the receptionists called me to schedule an appointment (since the part is now in). She said NEXT week on Thursday JUNE 12, 2014 I have an opening for you.“ At this point I expect immediate attention. We should have been TOP priority and I feel my company and myself as the owner has spent more time and money because of your awful service and feel we should be repaid for the unpleasant, full of hassle and terrible experience. My mechanic would have fixed the problem within 48 hours – by May 30, 2014 with a FORD part. (who is not a Ford Dealer, but apparently you call yourselves Sayville FORD). The only reason I went to FORD was because I took out an additional coverage (which by now I know was the biggest mistake I could have ever made). Unfortunately this has not been the first time I was treated by your company this way. The last time in September 2012 I also brought the same vehicle into your service department since the tire light would not turn off. Your mechanics held the car for several days and just could NOT fix the problem. Your employees told me “don’t worry everything is fine with the car ,the light just doesn’t go away.” GREAT MECHANICS! What a team I thought back then! Fix Or Repair Daily still seems to be the Motto. My own mechanic fixed it when I told him that your people could not. It is SAD AND A DISGRACE AS WELL AS POOR CUSTOMER SERVICE the way I got treated. It is sad to say that I have absolutely NOT one positive experience with your service department and strongly feel that the money I invested in the extra warranty has cost me even more with all the aggravation your business has brought upon me. If I would have brought it to my mechanic it would have been fixed and I would have been happy again. I think FORD should re-evaluate their Sayville FORD store. Your company is definitely not representing FORD well! More

Jack Frost never fails to get you what you want This is my second experience working with Jack and it was even better than the first. I was bringing in my lease before time and looking for a car th This is my second experience working with Jack and it was even better than the first. I was bringing in my lease before time and looking for a car that would fit my needs for wintery roads, safety, beauty and budget. Jack come in Number One on all counts. Came home with a beautiful fully loaded Escape Titanium with all the features I was asking for and more. One thing I was strong on was the color and he located my choice in White, and within 2 days I had everything I asked for. Sometimes when you are making such an important purchase you always seems to leave you doubtful that you should have negotiated better, not this time! The upgrades for me with 4 wheel drive, Bliss safety features and total comfort has given me so much confidence and pride in my choice. No panic attacks for me. Jack went over everything with me so I feel no panic attacks. Everyone who see's my car loves it as much as I do Thanks to Magic Jack! Ford is very lucky to have such a great salesperson on their team. While I was negotiating with Jack another gentlemen came by to say he purchase his last vehicle with Jack and would come back tomorrow, because he didnt want anyone else but Jack. He said he purchased a lot of vehicles in his life and never came across a more "honest salesperson" than Jack. Ladies who steer away from going to dealerships without a gentleman because they feel prey, go see Jack. More

Great customer service - but Overall, I am happy with Sayville Ford; I recently turned in my leased 2012 Fiesta for a new 2014 Fiesta, and I will say that John Malinowski made tha Overall, I am happy with Sayville Ford; I recently turned in my leased 2012 Fiesta for a new 2014 Fiesta, and I will say that John Malinowski made that day quick and painless for me. I had some technical problems with my 2012 and brought it in for service - but the service department could not figure out the problem (again). Mr. Malinowski jumped through so many hoops and put me a new vehicle by the end of the day - with only a minimal payment (less than $400, which included the first month's payment and registration transfer) - and my monthly payment stayed the same! The best part is that my 2014 Fiesta has many more amenities than the 2012 did - so I'm getting more car for the same money. Mr. Malinowski is a great guy - he is honest, easy to talk to, knows his vehicles and his business, and treats you with respect. However, Sayville Ford's service department has a very bad track record of being unable to diagnose problems with my cars in a timely manner. I do not know if it's lack of training or bad testing equipment or what, but quite frankly, they just don't give me a sense of security that they know their. Fortunately, I have a certified Ford repair shop near me, and I know the owner there - and I never had a problem with him. He diagnosed and fixed things that Sayville could not. So, Mr. Malinowski, kudos to you - you are a great example of what a sale representative should be...now, if you could only get your service department up to your level, it would be great! More

New purchase experience It was a wonderful experience dealing with Sayville Ford. Would definitely recommend them to others. There were no hidden fees and they even returne It was a wonderful experience dealing with Sayville Ford. Would definitely recommend them to others. There were no hidden fees and they even returned my vehicle which was coming off a lease which was very convenient. More

Simply the best car dealer I have ever done business with! We purchased a 2014 escape . Never pressured, extremely friendly and professional . This dealership is above and beyond my expections . Car was deliv We purchased a 2014 escape . Never pressured, extremely friendly and professional . This dealership is above and beyond my expections . Car was delivered as promised with no hidden charges and didn't feel pressured to buy any extras.. I will say everyone should always buy the wheel and tire hazard warranty . Let's say I am glad I did because the third day I had the car I hit a hazard and destroyed a tire .. 100% gaurantee no deductible . More

The overall experience with Sayville Ford was positive. Communication was good. Picking up the vehicle went smoothly and quickly. Mark Trimboli was very knowledgeable and helpful. Communication was good. Picking up the vehicle went smoothly and quickly. Mark Trimboli was very knowledgeable and helpful. More

went there w my son to purchase a 60,000 truck putting 30,000 down i was told they couldn't approve it insane 2 nearby ford dealers got the credited approved in 1 hr it took the 3 days to call us stay aw 30,000 down i was told they couldn't approve it insane 2 nearby ford dealers got the credited approved in 1 hr it took the 3 days to call us stay away from this dealer never recommend this experience was horrific More

I have had my new Super Duty F250 for over a week now, so I cannot comment on the service department yet but, I was extremely happy with Caitlin regarding the purchase of my truck. She was knowledgable with I cannot comment on the service department yet but, I was extremely happy with Caitlin regarding the purchase of my truck. She was knowledgable with all the options I wanted and patient with all the questions I had. Caitlin was friendly and seemed to genuinely care about my happiness with this big purchase. When I picked up my new truck, Caitlin went over all the bells and whistles this thing came with....a long list, but she was a pro taking the time explaining and demonstrating them. I wasn't sure which one of us was more excited! Caitlin was a pleasure to work with and highly recommend working with her at Sayville Ford! More

I went in last week to purchase a 2013 ford explorer sport. I had the pleasure of working with Barbra, a senior sales rep. She was awesome and great to work with. The manager on duty gave me a good deal sport. I had the pleasure of working with Barbra, a senior sales rep. She was awesome and great to work with. The manager on duty gave me a good deal for my jeep srt 8 and cut right through any bs. The prices were firm but honest. I got a great deal and picked up my sport the next day. Thanks again to Barbra and the team, I will see you again in a few years. More