Sayville Ford

Couldn't care less about the customer Leased a Custom Van there years ago- no problem.Dealt with 'Chris' the salesman for my 2018 Transit - really nice guy- had no problems. Went to P/U ne Leased a Custom Van there years ago- no problem.Dealt with 'Chris' the salesman for my 2018 Transit - really nice guy- had no problems. Went to P/U new van on a Saturday nite. Dealership was empty.There was one other customer waiting for her new car. I arrived at 4pm she said she was already there for hours and couldn't figure out what they were doing. Heard her complain several times about the long wait and they just kept putting her off. Finally around 6:30 pm they finally delivered her car. While waiting she said she would NEVER come here again based on the way they treated her. I had to wait but not as long as her. Went home and discovered that something had been left under the large rubber mat in the back of the van during manufacture. I figured - no problem - i'll just take off the plastic trim, reach under and remove the item. I' m a contractor, worked on cars/trucks all my life (rebuilt motors,trannys,brake jobs, painted cars, body work ect.) so I'm a pretty hands on guy. I wasn't really sure what type of clip held plastic trim on and didn't want to break it so I called the Sayville Ford service dept. The first guy I spoke to said that I had to bring the Van in. I explained to him that the van is used for my business and I also live on the north shore -45 minutes away- and if I had a significant service problem I would bring it in but this was a very simple fix - just tell me -over the phone- what type of plastic trim clip Ford uses. He again refused. I ,very politely, said 'OK no problem just let me to speak to the manager'. The manager got on and arrogantly, I might say, said 'What's the problem? I explained that I just needed him to tell me what style of clip is used for the plastic trim so I could remove it,how i need the van and how far I was from the dealership. He replied 'WE don't give out service or repair advice over the phone. If you got a problem , bring it in' I said 'Please just tell me the style of clip -that's all' He replied 'I'm not telling you how to work on the van -bring it in' I said 'Forget it' I then used a flat bar (Carpenters tool) to gentle pry up the plastic trim and I broke it. Turns out the trim is held down with Phillips screws covered by a small plastic cap.I ,wrongly assumed, that Ford used the press on type clips. THAT'S ALL HE HAD TO SAY - PULL OFF THE PLASTIC CAP AND REMOVE THE SCREW. So I had to go to RAMP FORD and buy a $150 replacement trim piece. I had a Ford Diesel truck and Ford E250 van from 2004 thru 2018 and always had both serviced there.. They were always polite , courteous and my vehicles were always repaired properly. I would go to RAMP FORD any day or the week and twice on Sunday. If Sayville Ford offered me a free vehicle I'd tell them to 'shove it' and go to RAMP FORD. Unprofessional ,Arrogant SOB's More

Thank you Tiago and Adam Very professional Tiago worked hard to get me a low out the door payment along with a low monthly lease payment and 3600 mile lease Well done Tia Very professional Tiago worked hard to get me a low out the door payment along with a low monthly lease payment and 3600 mile lease Well done Tiago and Adam Ps the no fee dealership claim is true ! More

Vehicle service with loaner Since I had a recall I was entitled to a loaner car. Initially I was told none were available to call back. When I called back I spoke with another Since I had a recall I was entitled to a loaner car. Initially I was told none were available to call back. When I called back I spoke with another women. I explained the situation & she said call me by 3, I’ll see what I can do. I called back & the woman named Fran (I think) said “pick it up in the AM.” After that was squared away the recall & service was a piece of cake! More

We Keep Coming Back!!! Sayville Ford is a professional, family-friendly dealership. Our sales rep, Caitlin, is the absolute best! She always works hard to get me and my husb Sayville Ford is a professional, family-friendly dealership. Our sales rep, Caitlin, is the absolute best! She always works hard to get me and my husband into the cars we want and at the price that works for us. And the whole team is so knowledgeable, helpful, and easy to work with. I LOVE my new Expedition. And we love Sayville Ford! More

Car buying experience at Sayville Ford. Chris Kutscher made my car buying experience an enjoyable one. He patiently answered all of my questions and concerns. When an emergency forced me t Chris Kutscher made my car buying experience an enjoyable one. He patiently answered all of my questions and concerns. When an emergency forced me to cancel our appointment at the last minute he understood and assured me that he would be available as soon as I was ready. Adam Diaz actually made the financing portion of the sale fun. He is knowledgable and allowed me to choose my own options without any hard sell at all. This is the ninth vehicle I have purchased from Sayville Ford, but certainly not the last. More

Great Service!!! Had a positive buying experience over at Sayville Ford with Luis I know most of us dread the buying process so did I. But working with Luis was nothin Had a positive buying experience over at Sayville Ford with Luis I know most of us dread the buying process so did I. But working with Luis was nothing but positive. More

Great service, price and overall experience. The entirety team at Sayville Ford are terrific. Bob is the consummate professional and was able to answer all questions. Charlie is the perfect GM an The entirety team at Sayville Ford are terrific. Bob is the consummate professional and was able to answer all questions. Charlie is the perfect GM and the prices and service regarding my new Fusion were great. More

Awesome Such a pleasant experience. Salesmen Jason Mirels got me the price I needed to make the deal work. Rose finance manager was just great too. Christian Such a pleasant experience. Salesmen Jason Mirels got me the price I needed to make the deal work. Rose finance manager was just great too. Christian was so patient and thorough explaining all the features to me. All my needs were met. Couldn't ask for anything better. More

Great service Robert was very helpful and got me a great deal .Tom the service manager also was very helpful and got me the deal I wanted. Tom in the loan departmen Robert was very helpful and got me a great deal .Tom the service manager also was very helpful and got me the deal I wanted. Tom in the loan department got me the loan and a great rate I reccomend them highly I was a pleasure. They walked me through the process in 1 day truck was ready and I was introduced to service management and parts people. Thanks Robert More

Great experience I am a loyal Ford customer and was turned off to my last dealership and considering a swap to another car brand. I came to see Ryan bc a friend insist I am a loyal Ford customer and was turned off to my last dealership and considering a swap to another car brand. I came to see Ryan bc a friend insisted that I should. She was correct. The process was easy and painless. He got me into the car I wanted for the price I was looking for. I will definitely be referring him and Sayville Ford to friends. More