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Sayville Ford

Sayville, NY

4.7
2,420 Reviews
Sayville Ford has been family owned and operated for three generations - over 60 years! Not only are we the largest independent Ford dealership in the New York region, but Sayville Ford's focus on complete customer satisfaction has earned us the reputation as a leader in the automotive industry. Our sales team and support staff are the finest. Their hard work, dedication and expertise allow us to provide you with the highest level of service. The professional and courteous sales staff at Sayville Ford are consistently able to offer our customers the best service and selection at the lowest prices. We have hundreds of new Ford cars and trucks on site as well as a vast selection of quality pre-owned cars and trucks from a variety of manufacturers.
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5686 Sunrise Hwy

Sayville, NY

11782

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Showing 2,420 reviews

December 21, 2020

Had a great experience at sayvilleFord. Tony Aiello our salesman made everything simple and Liam made sure we understood all the features the car has More

by 471min
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Aiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Lumley
Dec 21, 2020 -

Sayville Ford responded

Thank you. Enjoy your new vehicle.

December 19, 2020

We’ve been working with Rob for 6 years, this is our 3rd lease and we wouldn’t go anywhere else! He is so helpful, knowledgeable and very professional, he is an asset to the company, and now we consider him More

by Dmfvalentine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tarnowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Sayville Ford responded

Thank you for the repeat business & review. Enjoy the new vehicle.

December 15, 2020

Had a great purchasing experience with Sayville Ford. I would recommend them to anyone. A no pressure approach to sales goes a long way in making the customer feel comfortable and they have succeeded. Grea More

by Rschubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Aiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Tarnowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiago Azevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Sayville Ford responded

Thank you for your business. Enjoy your new vehicle.

December 15, 2020

SERVICE IS AWFUL!!I would give them Zero stars if I SERVICE IS AWFUL!! I would give them Zero stars if I could, I brought in my Brand New Ford raptor for a Safety Inspection (bought it out of state). T More

by zisky68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin, Chris Ambrico
Dec 18, 2020 -

Sayville Ford responded

Hello, Please accept or apology for sub par service. We certainly do not want anyone having a bad experience. We spoke with the staff making them aware of what took place so this doesn't happen to anyone again. Thank you. Respectfully, Clifford A. Korade VP 631-589-4800 ext. 135

Dec 18, 2020 -

zisky68 responded

Thank you for your respponse, I spoke with youe Service Managaer yesterday, he explained many of the issues in the service department. Communication is the key, if someone had given me an update or told me they were way behind and it would be two hours to get a safety inspection, I could have made a decision to come back another time or wait. I appreciate reaching out but it does not change the experience, while my review is harsh it is accurate and entails the totality of the visit from the lack of greeting to the lack of apology or alternative solution from Colin, the service writer. This may have been an outlier but seeing all of the employees sitting in the cubicles doing NOTHING while I was the only one in the waiting room does not add up. SOMEONE should have checked on me. Sincerely Patrick Shanahan

Dec 18, 2020 -

Sayville Ford responded

Thank you Patrick, I understand. Have a wonderful holiday season, Clifford

Dec 21, 2020 -

Sayville Ford responded

We apologize for the sub par service you experienced. I'm glad you spoke with our Service Director Chris. We are looking forward to servicing your vehicle in the future and providing you the type of service you were expecting. Thank you, Clifford A. Korade VP

Sep 13, 2021 -

zisky68 responded

UPDDATE 9/13/2021 Made the mistake of taking them up on the FREE first service!! HORRIBLE!!! Why did I expect something different? After my previous experience with Sayville Ford Service Department, I was hesitant to give them another try but the Service Manager and General manager both called and explained the issue and asked if I would give them another chance. Today I TRIED and AGAIN THEY FAILED!!! My 2020 Ford Raptor was due for its 5000-mile service, basically an oil change and a tire rotation. My vehicle only has 4100 miles, but it is a year of driving so time for the oil change. The service manager had generously offered to include this service for free after our last “issue” and asked me to give them a second chance because they were just having an off day. I decided it was fair to give them another try so I used there process so that I could write an honest review of my experience, positive or negative. The experience was HORRIBLE AGAIN!! I DO NOT RECOMMEND SAYVILLE FORD, LOTS OF LIP SERVICE NO FOLLOW THROUGH!!!!!!! I made my service appointment the middle of last week on their website picking a time and day that was available. I chose Monday 9/13/2021 at 10:45 believing that it would be after the morning rush and before the lunch breaks. This would also give me he ability to make a fair assessment of the service department. I received three text messages from an automated system, “Thank you for scheduling”, “Appt Confirmation” and “Appt Reminder”. I felt that the communication was good and was the right amount. This morning I showed up 5 minutes early for my appointment and there were no cars waiting so I drove directly into the service bay. I was greeted and asked to wait for a service advisor, it was a reasonable wait for the advisor. She took some information about the vehicle and asked me to follow her into the office. I made sure to wear a mask and to be early for my appointment so that I would not cause any problems with my appointment. I clearly wrote and selected on the automated appointment that I would be waiting for my vehicle. After discussing the service and specifying that I wanted synthetic oil for my vehicle (she did not know if they used Mobil One), the advisor finished the paperwork and then advised me it would be OVER TWO HOURS wait, to change the oil!! I told them to bring back vehicle that it was unacceptable. Then the advisor stated making up stories about COVID, which was very disconcerting. TODAY MAGICALLY COVID IS CAUSING TWO HOUR OIL CHANGES!!!! Another 45 minutes of my life wasted trying to get something SIMPLE completed at this dealership. Here are the Major issues I have with the dealership and this visit: 1) YOU HAVE A WEBSITE WHERE I MADE THE APPOINTMENT, IT COULD EASILY SAY “WAIT TIMES EXCEED TWO HOURS” 2) THAT SAME WEBSITE BLOCKS OUT APPOINTMENT TIMES, IF YOU ARE SHORT STAFFED BLOCK OUT HALF OF THE TIMES SO THAT YOU CAN FINISH WORK IN A REASONABLE AMOUNT OF TIME AND SATISFY YOUR CUSTOMERS. 3) YOU CAN SEND ME 3 TEXT MESSAGES ABOUT MY APPOINTMENT BUT YOU CAN’T SEND ONE “WARNING WAIT TIMES EXCEED TWO HOURS” 4) AS SOON AS A CUSTOMER PULLS IN YOU ASK, “WILL YOU BE WAITING?” THEN YOU CAN ADVISE THEM IT WILL BE IN EXCESS OF TWO HOURS.” 5) YOU HAVE MY PHONE NUBER, YOU KNOW I AM WAITING FOR MY VEHICLE……..CALL ME AND TELL ME “ITS OVER A TWO-HOUR WAIT, YOU MAY WANT TO DROP IT OFF OR RESCHEDULE” The complete lack of communication is the same issue that existed the last time I visited the Sayville Ford Service Department. Communication, Honesty and Clarity with your customers is the key and they FAIL EVERY TIME!! I cannot relate how disappointed I am in the Dealership as a whole, they asked me to give them a second chance and I tried, I really wanted it to be a great experience so that I could give them a great review. Something is terrible wrong with the management of this facility; the managers need to be on top of these issues and make changes. Give specific direction to your service employees to COMMUNICATE, let people know ahead of time, don’t make it a surprise! I recommend you take your business elsewhere. A Dealer or independent where they value your time and understand how to communicate!

December 15, 2020

This experience has been nothing but great. The kindness and fast service made leasing my beautiful new car so easy. I definitely recommend Sayville Ford. More

by erica.jayde7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Malinowski
Dec 15, 2020 -

Sayville Ford responded

Thank you for your business. Enjoy your new vehicle.

December 13, 2020

Best buying experience in car buying ever. In and done in four hours. No magic numbers showing up or hidden costs. Well done Tony...... X X X X X More

by Billfritz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Aiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Sayville Ford responded

Thank you Bill for your business and review.

December 13, 2020

We got 3 cars from John and we love him like family! He went above and beyond for me everytime we have gotten a car! John is an amazing salesman and we appreciate him more than words can say! BEST SALESMAN More

by ssape22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Malinowski
Dec 14, 2020 -

Sayville Ford responded

Wow! Well Said. Thank you for your business and review.

December 12, 2020

Family owned business and it shows! Salesman Jesse was helpful every step of the way with a customer that brought a lot of issues to the sale and he got it done! Carlo from finance was just as helpful and More

by Mike Harrigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlo, Jesse Gleberman
Dec 14, 2020 -

Sayville Ford responded

Thank you Mike for your business and review.

December 10, 2020

I have to say from the beginning of us walking in to Sayville Ford to leaving we had one of the best experiences in buying a new car tony Aiello our sales man was great did everything he had to do to ge More

by Jwerner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Aiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Lumley
Dec 11, 2020 -

Sayville Ford responded

Thank you for your business and review.

December 10, 2020

Another excellent experience at Sayville Ford, I’m so happy w all the staff there. They are all very helpful, especially Kyle my salesperson. thank you for buying a car easy and not stressful! More

by Kikijend1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Karlsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Sayville Ford responded

Thank you for your business and review.

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