Sayville Ford

Good Choice Too often dealerships are very disappointing. When you first get there everyone’s all happy and act like they want to do right by you. My last two p Too often dealerships are very disappointing. When you first get there everyone’s all happy and act like they want to do right by you. My last two previous dealerships have dealt with were extremely disappointing, Security Dodge and Atlantic Chrysler/jeep . Finally, I found a dealership that I didn’t have a bad experience with. More

Most Unprofessional Customer Service I've Ever Experienced My Fiancé purchased a brand new 2019 F-350 Super Duty truck a few months ago. Somehow there is a lot of water getting inside of it under the front pa My Fiancé purchased a brand new 2019 F-350 Super Duty truck a few months ago. Somehow there is a lot of water getting inside of it under the front passenger seat. He finally got an appointment to get the truck serviced which they said would take a week. He was agreeable to that as long as they can provide a large courtesy vehicle because he needs something to use for work while the truck is getting repaired. The appointment was today at 7:30 am so he asked a few days in advance if there is any way possible he can drop off the truck and pick up the courtesy vehicle the night prior because he is a contractor and needs to be at jobsite early. Of course, the response from the service department is that's not possible. He then reached out to the Sales rep he deals with as this is the 3rd truck he's purchased from Sayville Ford. The Sales Rep said they wouldn't budge on the night prior but he said that I could drop the truck off and pick up the courtesy vehicle in the morning no problem as long as I had a license and vehicle insurance which I provided proof of when I arrived. Guess what, I bring the truck in this morning and the Service Rep & Service Manager say NO I can't take the courtesy vehicle because I'm not on the actual F-350 insurance. Meanwhile we have a whole email confirming this would be fine. My fiancé gets on the phone with the Manager in front of myself and the rep in which the manager offers to get me a ride to work and tells my fiancé he can pick up the courtesy vehicle later. So we think everything is settled now after all of the aggravation. The Service Manager then rolls his eyes after he asks where I work which is about a 20 min drive which I said don't worry about it, I will take an Uber. Then the Service Rep comes back in and says he must pick up the courtesy vehicle no later than 2pm...What? He's working in the city and can't make it until 4-5pm and they say sorry we can't make any guarantees it will be here after 2pm. You can only assume that you would get decent customer service when you purchase a brand new vehicle for $65,000 and it has some kind of big leak. Unbelievable...they had zero interest in providing any type of customer service. More

Great. Caitlin was great. Super knowledgeable and helpful. Not pushy! She worked with my husband and I to give us the best experience. Thanks for making a no Caitlin was great. Super knowledgeable and helpful. Not pushy! She worked with my husband and I to give us the best experience. Thanks for making a normally terrible experience of buying a car and making it easy and pain free. We would highly recommend Caitlin to friends and family. More

Great service! Great deals! We were helped all the way through the process of buying a car and they made everything easy for us. We definitely recommend Sayville Ford! We were helped all the way through the process of buying a car and they made everything easy for us. We definitely recommend Sayville Ford! More

Great experience. I have to say what great experience we had today over at Sayville Ford. Robert Tarnowski was amazing to deal with. Robert had a lot of patience and tr I have to say what great experience we had today over at Sayville Ford. Robert Tarnowski was amazing to deal with. Robert had a lot of patience and treated us with respect and understood our every need. We were there for awhile and Robert made sure and asked us a few times if we needed anything to drink. Actually more than one employee at Sayville Ford asked us if we needed a beverage. Robert is definitely the definition of a great salesman. We also had the pleasure of meeting Rose that handled our financial end and made sure she got us a good deal. Thank you Robert and Rose for your professionalism. Super friendly atmosphere. We will be back. Joseph and Anna Svedi More

Great salesman Very nice people appreciate the respect did not waste any time said what I wanted and what I could afford and we made a deal thank you Very nice people appreciate the respect did not waste any time said what I wanted and what I could afford and we made a deal thank you More

Recent lease of 2019 Ford Escape My overall experience was good, but just a few things need mentioning. --The computer system in the dealership was down or not working properly bot My overall experience was good, but just a few things need mentioning. --The computer system in the dealership was down or not working properly both days I was there. --My car came out of detailing needing to be sent back for touch ups. Still not entirely cleaned. A band aid in the wrapper was found on the floor, which leads me to believe the car was not completely vacuumed. The windshield wasn't totally clean either. --I was given the car with a less than half a tank of gas. I've been buying/leasing cars for a long time, and this is the first time I received a car with less than a full tank of gas. Spending a considerable amount of money, I think, would warrant a full tank of gas. In my opinion, this is a major negative. More

Top notch all the way! I had an outstanding experience at this dealership. Thiago, Rose and the entire staff were sales professionals. I called many dealerships around the I had an outstanding experience at this dealership. Thiago, Rose and the entire staff were sales professionals. I called many dealerships around the trip state area in the past 2 weeks. I was very impressed with the responsiveness, honesty, and overall service. I highly recommend this dealership. More

As goes the Town goes the Dealership I do not know who owns Sayville Ford but I do know the town and the people. I grew up immediately next door to Sayville as well as having lived in Say I do not know who owns Sayville Ford but I do know the town and the people. I grew up immediately next door to Sayville as well as having lived in Sayville for a decade or so. Savillians, as they sometimes call themselves, are proud of the Mayberry on the south shore that is their town. When Newsday decided to find "The friendliest town on Long Island" Sayville won hands down. The experience at Sayville Ford was friendly, informative and low pressure. Challenging the staff with questions, comparisons and a lot of back and forth doesn't rattle or annoy them or wear them down. More

Incredible Service! I have been a customer of Sayville Ford for over 20 years thanks to Bob Pollizatto! On my recent visit I was looking at two vehicles. Bob patiently I have been a customer of Sayville Ford for over 20 years thanks to Bob Pollizatto! On my recent visit I was looking at two vehicles. Bob patiently listened to what features I was looking for in these vehicles and answered dozens of questions. Bob provided me many options to consider. We test drove several vehicles. His knowledge and expertise is very reassuring as is his no pressure style. I love my new Edge Titanium! I always have and will continue to recommend Bob and Sayville Ford to my family and friends! More