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Sawyer Chevrolet - Service Center

Catskill, NY

4.8
922 Reviews

922 Reviews of Sawyer Chevrolet - Service Center

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July 08, 2021

Wonderful service, done in a timely fashion, as usual. The staff is always very pleasant and professional. They do not try to sell you services that are not needed and just do what is required. More

by dsak6395
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Jul 08, 2021 -

Sawyer Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sawyer Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

July 01, 2021

They did an Amazing job detailing my Tahoe it looks good as as the day I purchased it More

by TIFFY_12015
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Sawyer Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 01, 2021

Good efficient service and staff for pricing and needs. Time was quick and easy to set up appointment for car service or oil change due. More

by ransom7379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Jul 01, 2021 -

Sawyer Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 28, 2021

Timely service was not the case. My vehicle sat in the lot for 48 minutes of a 1 hour appointment estimate, before entering the shop. Then took 45 additional minutes to be told problem was not correct. More

by ryusmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Luvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Sawyer Chevrolet responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

June 18, 2021

Great service never had any complaints. Appointments are on time. Went for breakfast and came back. My truck was ready. Paid my bill and I was on my way. Thanks Sawyer. More

by fnoftell@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Hayes
Jun 21, 2021 -

Sawyer Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate this fantastic review for our service department. We're glad to hear we delivered such a great experience!

June 17, 2021

I have left the review with the survey from GM. I had originally thought it was just a oil change and inspection but it did not pass inspection. More

by foxykate2001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in service.
Jun 17, 2021 -

Sawyer Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We look forward to working with you again.

June 17, 2021

Oil change was quick but more expensive than I expected. Recommended services are pricey too. Probably will go elsewhere for them. Wait time was perfect. More

by PURPLECHOCOLATEELEPHANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Sawyer Chevrolet responded

Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to contact us at your convenience.

April 23, 2021

Will never go there again! Worst customer service in the service department! Made an appointment for the hood latch sensor,issue with the taillight and inspection! Dropped the truck off the evening before b More

by s_zouky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Capasse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
May 10, 2021 -

Sawyer Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

April 19, 2021

Thanks for the great service. It was fast and the job was done right! Everyone was friendly and helpful. I would recommend Sawyer. Ed DuPont More

by Ed DuPont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Apr 19, 2021 -

Sawyer Chevrolet responded

Thank you for sharing your thoughts about your great experience with Sawyer Chevrolet, Ed. We appreciate your business and hope to see you again soon! Thank you for helping to spread the word about us. We're here for you anytime!

April 19, 2021

The best customer service. They kept me up to date on what was being done and gave suggestions to work that should be done. Overall best experience with a dealship. More

by AlMyers1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Asare
Apr 19, 2021 -

Sawyer Chevrolet responded

Thank you for your very kind review, Al. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sawyer Chevrolet.

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