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Mike Capasse

Overview Reviews (765)

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Mike Capasse

Service Advisor

Sawyer Chevrolet

351 W Bridge Street
Catskill, NY 12414

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4.9

765 Reviews

Overview Reviews (765)

Dealership Experience

7 yrs, 3 mos

Industry Experience

20 yrs, 3 mos

Languages Spoken

English

4.9

765 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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765 Reviews of Mike Capasse

October 10, 2026

Dealership Rating

Employee Rating

Mike C was the best advisor at Sawyer Chevy. Everything was fixed and is working 100% Everything was fixed and is working 100% More

by rgdowntheroad

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 10, 2026 -

Sawyer Chevrolet responded

Our service team was glad to partner with you to ensure your Chevrolet Malibu was fully repaired and working flawlessly. Thank you for recognizing Mike’s exceptional support throughout the process. Hearing that everything now works at 100 percent means a lot to us.

October 09, 2026

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Great dealership. Everything went well and all were easy to deal with. Highly recommend Sawyer! Everything went well and all were easy to deal with. Highly recommend Sawyer! More

by markb121

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Stephanie Siracusano, John Luvera, Mark Brandow, Mike Riordon, David Adsit, Brianna "B2" McCluskey, Mike Jennings

Oct 09, 2026 -

Sawyer Chevrolet responded

Your Silverado 1500 is in great hands with our service department. Hearing that everything went smoothly and our team was easy to deal with means a lot, and thank you for recommending our dealership.

October 09, 2026

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Mike Capasse in service is the best he is always willing to go out of his way to help to go out of his way to help More

by Mike

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Oct 09, 2026 -

Sawyer Chevrolet responded

Thanks for the five-star rating! We’re glad Mike went the extra mile to help during your Chevrolet Trax service.

October 08, 2026

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Employee Rating

Always pleased with the service. The employees are very friendly and helpful. Also the waiting room is very clean. The employees are very friendly and helpful. Also the waiting room is very clean. More

by HMBALAZS

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Mark Brandow, Brianna "B2" McCluskey, Mike Jennings

Oct 08, 2026 -

Sawyer Chevrolet responded

Thanks for the five-star rating! We’re glad our service team could offer friendly, helpful care for your Equinox and that our waiting area met your expectations.

October 07, 2026

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I have purchased other cars from them before and always been treated with respect. I believe that they are very fair and trustworthy to deal with been treated with respect. I believe that they are very fair and trustworthy to deal with More

by woakes819

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Tim Day, John Luvera, Mark Brandow, David Adsit

Oct 07, 2026 -

Sawyer Chevrolet responded

After several purchases, knowing we’ve consistently earned your respect and trust is truly rewarding. Our team is pleased we could help you find your new Chevrolet Tahoe once more.

October 05, 2026

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David Adsit has a great Service crew! Michael Jennings took good care of me and my Equinox this time. Thanks, Mike. Michael Jennings took good care of me and my Equinox this time. Thanks, Mike. More

by MEYERCF

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Mike Jennings , David Adsit

Oct 05, 2026 -

Sawyer Chevrolet responded

Your note about Mike taking great care of your Equinox underscores the dedication of our service crew. Knowing you felt so well looked after means a lot to our service team.

September 28, 2026

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I have been going to Sawyer Chevrolet for years ! We purchase and do our maintenance there . The staff is very nice and helpful. We look forward to many years of service there. We purchase and do our maintenance there . The staff is very nice and helpful. We look forward to many years of service there. More

by petterssonlinda58

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Sep 28, 2026 -

Sawyer Chevrolet responded

After so many years caring for your Chevrolet Equinox, we truly appreciate your loyalty. Knowing our team has been helpful and welcoming each visit means a lot to us. We’re honored to keep your Equinox in top shape for many more years.

September 28, 2026

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Quick and accurate service - all of the people in the service center were kind and professional service center were kind and professional More

by jberns

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Brianna "B2" McCluskey, Mike Jennings

Sep 28, 2026 -

Sawyer Chevrolet responded

Your mention of quick, accurate service and our team’s friendly professionalism reflects the high standards we uphold in our service center. Thank you for the five-star rating.

September 26, 2026

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Too much emphasis on up selling what you don't need. I just need my vehicle to work properly and be safe. Not sold service I don't really need; I believe firmly in needs based selling, not trying to I just need my vehicle to work properly and be safe. Not sold service I don't really need; I believe firmly in needs based selling, not trying to make a quick buck from hardworking people. I'm considering changing service to elsewhere. More

by Jackobhuovinen

Verified Customer

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Recommend Dealer

Other Employees Tagged: Brianna "B2" McCluskey, Mike Jennings

Oct 03, 2026 -

Sawyer Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 22, 2026

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I had the worst experience with this Dealership. I never reported an oil leak on my brand new car the Dealer did! I then was told I need to drive the car 500 miles and bring it back. Long story sh I never reported an oil leak on my brand new car the Dealer did! I then was told I need to drive the car 500 miles and bring it back. Long story short there was an oil leak and they couldn’t find it and I reported the need to have a car! No working person can afford to not have a vehicle. I then went and took my car to the dealer I purchased the vehicle from and within an hour and a half my car was diagnosed with the issue. And it was the next day it was fixed and I picked it up. Sawyers also forgot to put my cover on and told me I needed to drive back to them for them to put it back on. I obviously wasted enough time and demanded they deliver it to the dealer it was at. You could hear the displeasure in Bri voice as she spoke to me. More

by megamegn

Verified Customer

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Recommend Dealer

Sep 26, 2026 -

Sawyer Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.